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Junior Technical Support Analyst Remote Jobs in Oregon

Sureify

Technical Support Analyst

OR · On-site +1

Role Overview Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client ...

Steer

Technical Support Associate - Remote

OR · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

OUTSIDE IN

EHR Support Analyst

Portland, OR · Remote

$36.38 - $40.15/hr

The Electronic Health Record (EHR) Support Analyst (ESA) provides technical, operational, and ... both remote and on-site assistance to clinical and administrative staff. * Troubleshoot EHR and ...

SpotMe

Technical Support Engineer (US - Remote)

OR · On-site +1

The Technical Support Engineer is the first line of defense and the first line of delight for our ... Analyze and reproduce product issues with strong technical reasoning, and narrow down a problem by ...

StarTree

Technical Support Engineer

OR · On-site +1

As a Technical Support Engineer, you will become a critical interface between customers and ... Strong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL.

ConnexPay

Enterprise Support Engineer II

Portland, OR · Remote

... with technical support ticketing systems and remote support tools. * Strong analytical ... Experience mentoring, assisting, or providing technical guidance to junior support professionals.

New

Sonsoft Inc

AVANTE APPLICATION SUPPORT ANALYST

OR · On-site +1

You contribute to a business and technical blueprint and customize the respective Software Package ... Support Analyst, senior consultant. Additional Information ** U.S. Citizens and those who are ...

Ping Identity

Senior Technical Support Engineer

OR · On-site +1

$70K - $87K/yr

As a Senior Support Engineer, you will be working in a customer-facing capacity dedicated to our ... Using your creative thinking, business and technical analysis skills to go beyond the existing ...

New

SOLV Energy

Project Cost Controls Analyst (Remote)

OR · On-site +1

... financial and strategic analysis that supports decision-making, performance tracking, and ... Convey a data-driven story to technical and non-technical audiences around key business insights ...

Amat

Technical Support Engineer (TSE) MDP

Beaverton, OR · On-site +1

$116K - $159K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ... cause analysis and support FSO repair activities through escalation closure. This role is ...

Amat

Technical Support Engineer (TSE) MDP

Portland, OR · On-site +1

$116K - $159K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ... cause analysis and support FSO repair activities through escalation closure. This role is ...

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Junior Technical Support Analyst Remote information

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Oregon?

The most popular types of Technical Support Analyst Remote jobs in Oregon are:

What cities in Oregon are hiring for Junior Technical Support Analyst Remote jobs?

Cities in Oregon with the most Junior Technical Support Analyst Remote job openings:

Junior Technical Support Analyst Remote jobs near you

Technical Support Analyst

OR • On-site, Remote

Sureify
Insurance Services • 1 - 10 employees
Learn more about Sureifyexternal

Full-time

Posted 18 days ago

Job description

Role Overview

Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client support, technical investigation, and operations.

In today's evolving tech landscape, the most effective support professionals are multi-disciplinary - capable of bridging client business flows and internal technical execution. Your primary mission is to ensure that issues raised in multi-vendor environments are clearly understood, documented, and routed to the right teams. You are the technical translator who makes sure nothing is lost between what the client describes and what our engineers need to act on to resolve the issue.

Key Responsibilities
  • Multi-Vendor Triage & Translation: Participate in triage calls involving clients and 3rd-party vendors. Analyze reported issues and determine if the reported issue falls within Sureify systems or an external partner and direct the resolution path accordingly. 
  • Investigation and Analysis: Go beyond note-taking by performing initial investigation of issues by querying data and reviewing logs. You'll use SQL (or similar tools) to pull information from databases, and add technical context to your tickets.
  • Ticket Creation: Translate client discussions into clear, actionable internal tickets for both Project/Development and Production/Support.
  • Global Coordination: Facilitate hand-offs with our India-based engineering teams, including occasional early-morning syncs to align overnight progress with US client priorities.
  • Internal Documentation Management: Design and structure our Professional Services Confluence sites. This includes organizing the site structure, maintaining page content, and keeping our internal "source of truth" accurate and easy to navigate. 
  • Client Satisfaction: Own the end-to-end process for customer satisfaction surveys and feedback loops. This includes facilitating surveys, analyzing response data, and presenting actionable insights to leadership to improve our service delivery.

Customer Operations: Take ownership of customer operations projects, such as support portals - gathering requirements, defining scope and delivering solutions to internal teams for ongoing operations.

Qualifications & Requirements
  • Experience: 2+ years of experience in technical support, IT operations, coordination, or a data-adjacent role.
  • Technical Foundation (Required): A working understanding of how web applications and APIs work, and the ability to do basic troubleshooting (reading logs, inspecting API responses, recognizing common error patterns).
  • Querying Skills: Hands-on exposure to SQL is required. Familiarity with JQL (Jira) and NRQL (New Relic) is a plus - if you haven't used them, you should be comfortable picking them up quickly.
  • AI-Augmented Workflow (Required): You should be a regular, proficient user of AI tools in your day-to-day work. We treat AI as a force multiplier for accuracy, speed, and technical depth, and we expect everyone on the team to do the same.
  • Education: Bachelor's degree in Information Systems, Computer Science, Business, or a related field - or equivalent practical experience.
  • Location & Hours: Must be based in US Eastern or Central Time. Your standard day will overlap with Pacific Time client meetings, and you'll occasionally take early-morning calls (roughly 7-8 AM ET) to sync with our India team during their evening hours. As with most support teams, there may be occasional shift adjustments to cover critical production needs, but this is not a 24x7 on-call role.
  • Mindset: Proactive, organized, and analytical. You take ownership of follow-ups, close the loop after meetings, and exercise good judgment about when to escalate versus dig deeper yourself.
  • Communication: Clear written and verbal communication - you'll be the bridge between clients, vendors, and engineers, so being concise and precise matters.

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