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Entry Level Technical Support Analyst Remote Jobs in California

Tilda Research

... Analyst role for our company. We are based in India and USA and this position will be fully remote ... and supporting documentation as required * Manage, fact-check and enter data across various ...

Cedars Sinai

Epic MyChart Analyst - Remote

Los Angeles, CA · On-site +1

$98K - $157K/yr

The Epic MyChart Analyst provides an intermediate level of operational and application build ... Participates in an on-call rotation to provide off-hours end user support. * Develops and monitors ...

Recruit Monitor

Senior Data Analyst / Remote

Los Angeles, CA · Remote

$92K - $116K/yr

Data Analysts support the development and optimization of strategic initiatives by generating ... Develop technical as well as process-based solutions addressing business needs * Work to improve ...

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Entry Level Technical Support Analyst Remote information

Is there such a thing as an entry level remote technical support analyst job?

Yes, entry-level remote technical support analyst positions are available and typically require basic knowledge of computer systems, troubleshooting skills, and customer service abilities. These roles often involve remote communication tools and may require certifications like CompTIA A+ or similar. They are suitable for candidates starting their careers in IT support.

How to get into entry level technical support analyst remote with no experience?

To start as an entry-level technical support analyst remotely with no experience, focus on developing basic technical skills such as troubleshooting, customer service, and familiarity with common tools like ticketing systems. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge and consider gaining hands-on experience through internships, volunteer work, or online labs to build your resume.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in California? The most popular types of Technical Support Analyst Remote jobs in California are:
What are popular job titles related to Entry Level Technical Support Analyst Remote jobs in California? For Entry Level Technical Support Analyst Remote jobs in California, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Analyst Remote jobs in California look for? The top searched job categories for Entry Level Technical Support Analyst Remote jobs in California are:
What cities in California are hiring for Entry Level Technical Support Analyst Remote jobs? Cities in California with the most Entry Level Technical Support Analyst Remote job openings:
Entry Level Technical Support Analyst Remote jobs near you

Support Services Consultant (Technical Support)

Procede Software

Solana Beach, CA • On-site, Remote

$52K - $68K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Job Type
Full-time
Description
Since 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry's leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information.
Procede Software is seeking a dedicated and service-oriented Support Services Consultant to join our growing Support Services team. In this role, you will play a key part in delivering high-quality support to our valued customers. We're looking for individuals who demonstrate professionalism, strong communication skills, and a genuine commitment to customer satisfaction. You will be responsible for identifying, analyzing, and resolving technical issues, ensuring our clients receive timely and effective solutions that support their continued success.
Why Procede? - This is what our Chief Customer Officer has to say... watch this video
**MUST** be available to work on a 6 AM - 6 PM PT (Pacific Time) rotation schedule
Primary Job Responsibilities
  • This position provides effective diagnostic evaluation of customer and end-user needs, and in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint
  • Provides customers and internal business units with a high level of professional and positive support and service, via a variety of communication channels, including but not limited to, phone, email, and web-based remote-control assistance
  • Participates in support coverage, staffing, and afterhours phone rotations, including review and coverage for team office absences
  • Provide support queue coverage to ensure timely customer response and uninterrupted service during onsite customer engagements and other operational needs
  • Continually builds and fosters customer relationships and engages customers with ongoing contact
  • Keeps informed and current on Procede product offerings, integrations, and related technologies
  • May be called upon to deliver product training, assist with sales product demonstrations, present material or workshops during conferences or events, support the development and revision of product documentation and training materials, and assist with special projects as assigned
  • Provide on-site support during Implementation go-lives to ensure successful transitions and issue resolution
  • Shadow on-site engagements to assist customers requiring additional support and reinforce best practices
  • Participate in QA and Operational testing to validate new features, updates, and internal process improvements

Desired Qualifications/Skills
  • Effectively work with Procede Software management, staff, and customers; communicate clearly, concisely and accurately with people, verbally and in writing; practice good time management and organizational skills; strong decision making and problem-solving skills; and exceptional professional behavior
  • The ability to communicate technical issues to non-technical users/customers
  • Beginner to intermediate knowledge of dealership management systems (DMS), Microsoft Windows, Microsoft Office Suite, and related technologies; experience with MS SQL Server, Crystal Reports, interfaces, conversions, or software installation and troubleshooting is a plus
  • Ability to perform numerous tasks and to prioritize efficiently and effectively all assigned tasks
  • Must be team oriented and have strong interpersonal skills; be reliable and dependable.
  • Has professional poise and comfort with leading discussions with client decision makers and end-users
  • Takes initiative to seek knowledge utilizing all available resources

Requirements
  • Bachelor's degree in Computer Science, Business Administration, or a related field preferred; equivalent work experience may be considered
  • Experience within the commercial truck or automotive industry, dealer management systems, system analysis, data processing, or software implementation lifecycle strongly preferred
  • Prior experience in a customer-facing supportive or consultative role, preferred
  • Must be available to participate in a rotating schedule for weekend, after-hours, and holiday support

Travel Requirements
  • Must be available to travel up to 20% of the time to possibly include weekends and holidays; ability to obtain a Real ID for domestic and a passport for international travel, as requested

Physical Requirements
  • Ability to sit at a desk, computer terminal or meeting table for a long period of time
  • Ability to use hands and fingers or adaptive equipment to safely operate assigned equipment
  • Ability to lift up to 20 lbs
  • Ability to use telephone frequently for a long period of time, and to hear and speak clearly by telephone

The Exciting Stuff
Benefits
  • Medical, Dental and Vision
  • Competitive Compensation
  • Paid Time Off (PTO)
  • Volunteer Day Off (VDO)
  • 14 Paid Holidays
  • Lifestyle & Wellness Reimbursement
  • Retirement Plan with Company Match
  • Work equipment (laptop, monitor(s), keyboard, mouse, etc.)
  • Destination office in Solana Beach, CA
  • Hybrid work schedule

Location and Compensation
This is a hybrid-remote role; candidates based in San Diego county are expected to work a minimum of one day per week in the office, those residing outside of San Diego county will be considered fully remote. The salary range for this role is $52,000 - $68,500 per year, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.
In addition to our comprehensive benefits package, our company encourages and supports career development. We are equally invested in our employees' success and believe in a partnership where individuals can grow professionally.
Culture
We work hard and play hard; we strive to create a culture that is as equally challenging as it is fun and rewarding! Please view our social media pages to get a glimpse of our company sponsored events:
Facebook: https://www.facebook.com/procedesoftwareofficial/
LinkedIn: https://www.linkedin.com/company/procede-software
We are proud of our company and welcome you to visit our website to see why and learn a little bit more about us https://www.procedesoftware.com/company/ .
We hope you are interested in our Company and our Support Services Consultant role and welcome anyone to apply!
Procede Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Procede will not sponsor applicants for immigration-related benefits.
Salary Description
$52,000 - $68,500 per year

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