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Entry Level Technical Support Analyst Remote Jobs in Santa Rosa, CA

Turing

Remote Business Analyst (Japanese)

Sonoma, CA · Remote

We are looking for candidates with strong analytical and English comprehension skills. The ideal ... Technical Setup : Desktop/Laptop set up with a good internet connection. Preferred Qualifications:

Turing

Remote Business Analyst (Chinese)

Sonoma, CA · Remote

We are looking for candidates with strong analytical and English comprehension skills. The ideal ... Technical Setup : Desktop/Laptop set up with a good internet connection. Preferred Qualifications:

DataAnnotation

SOC Analyst - AI Trainer

Santa Rosa, CA · Remote

$50 - $100/hr

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and ... Write clear technical explanations and security-relevant code. * Provide feedback that directly ...

Block

Channel Sales Support Agent (Reseller)

Bodega Bay, CA · Remote

$22.50 - $30.75/hr

Provide product knowledge, pricing information, sales collateral, and technical guidance ... Remote-first (office optional) * Hours: Full-time, Monday-Friday, 9:00 AM - 5:30 PM (flexibility ...

White Coat Management Group

Radiology Physician

Novato, CA · Remote

$375K - $469K/yr

Nationwide Fully Remote (Supporting NV, FL, CA, TX) Employment Type: W2 or 1099 Options Available ... technical support teams What We re Looking For Board Certified or Board Eligible in Diagnostic ...

Turing

Remote Venture Capital Analyst ($100/hr)

Sonoma, CA · On-site +1

$100/hr

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Evaluate LLM models on venture capital topics such as startup valuation, term sheet analysis, cap ...

InsuraTec

Sales Representative (Remote)

Santa Rosa, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Healdsburg, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Windsor, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Petaluma, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

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All JobsEntry Level Technical Support Analyst Remote JobsEntry Level Technical Support Analyst Remote Jobs in Santa Rosa, CA

Entry Level Technical Support Analyst Remote information

See Santa Rosa, CA salary details

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How much do entry level technical support analyst remote jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for entry level technical support analyst remote in Santa Rosa, CA is $30.11, according to ZipRecruiter salary data. Most workers in this role earn between $23.65 and $34.18 per hour, depending on experience, location, and employer.

How to make 2000 a week working from home?

An Entry Level Technical Support Analyst working remotely can increase earnings by gaining specialized certifications, improving technical skills, and taking on additional shifts or freelance support tasks. Earning $2000 weekly typically requires consistent full-time hours, advanced troubleshooting abilities, and possibly working for companies that offer higher pay rates for technical support roles. Building experience and efficiency can also lead to higher pay over time.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

How to make $1000 a week remotely?

An Entry Level Technical Support Analyst working remotely can increase earnings by gaining certifications, improving technical skills, and working for companies that offer higher pay or overtime opportunities. Typically, remote technical support roles pay between $15 and $25 per hour, so earning $1000 weekly requires working approximately 40-50 hours or securing higher-paying positions. Combining multiple part-time roles or freelance support tasks can also help reach this income level.

Is AI replacing tech support?

AI is automating certain tasks in technical support, such as troubleshooting common issues and providing initial customer assistance. However, entry-level technical support analysts are still essential for handling complex problems, providing personalized service, and managing escalations that require human judgment. AI tools can enhance efficiency but do not fully replace the need for human support roles.

How to make $80,000 a year working from home?

An Entry Level Technical Support Analyst working remotely can reach an $80,000 annual salary by gaining relevant certifications, developing strong troubleshooting skills, and gaining experience in high-demand areas like networking or cybersecurity. Advancing to senior roles or specializing in technical areas can also increase earning potential while working from home.
What are the most commonly searched types of Technical Support Analyst Remote jobs in Santa Rosa, CA? The most popular types of Technical Support Analyst Remote jobs in Santa Rosa, CA are:
What job categories do people searching Entry Level Technical Support Analyst Remote jobs in Santa Rosa, CA look for? The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Entry Level Technical Support Analyst Remote jobs? Cities near Santa Rosa, CA with the most Entry Level Technical Support Analyst Remote job openings:
Entry Level Technical Support Analyst Remote jobs near you
Search Engineer, Technical Support (Government Sector) - EVERGREEN ROLE

Search Engineer, Technical Support (Government Sector) - EVERGREEN ROLE

Lucidworks

Bodega Bay, CA • Remote

Full-time

Posted 3 days ago

Be an early applicant

Job description

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.

Please note: To ensure a fair and efficient process for all applicants, we kindly ask that you refrain from direct outreach to our hiring managers or team members. All communication should go through the official application portal. We will review your application carefully and reach out to you if your qualifications match our needs. We appreciate your interest in Lucidworks!

PLEASE NOTE: This is an evergreen role, meaning we’re not actively hiring at the moment but may in the future. We review applications on an ongoing basis and may reach out if and when an opportunity opens that aligns with your experience.

About the Role
As a Search Engineer in Technical Support, you will play a critical role in helping our clients achieve success with our products. You will be responsible for assisting clients directly in resolving any technical issues they encounter, as well as answering questions about the product and feature functionality. You will work closely with internal teams such as Engineering and Customer Success to resolve a variety of issues, including product defects, performance issues, and feature requests.

This role requires excellent problem-solving skills and attention to detail, strong communication abilities, and a deep understanding of search technology. Additionally, this role requires the ability to work independently and as part of a team, and being comfortable working with both technical and non-technical stakeholders. The successful candidate will demonstrate a passion for delivering an outstanding customer experience, balancing technical expertise with empathy for the customer’s needs.

This role will provide primary support to our U.S. government customers.

This is a remote role open to US strictly based candidates in Mountain or Pacific time zones.

This role is expected to participate in weekend on-call rotations.
Responsibilities
  • Field incoming questions, help users configure Lucidworks Fusion and its components, and help them to understand how to use the features of the product
  • Troubleshoot complex search issues in and around Lucene/Solr
  • Document solutions into knowledge base articles for use by our customer base in our knowledge center
  • Identify opportunities to provide customers with additional value through follow-on products and/or services
  • Communicate high-value use cases and customer feedback to our Product Development and Engineering teams
  • Collaborate across teams internally to diagnose and resolve critical issues
  • Participating in a 24/7/365 on-call rotation, which includes weekends and holidays shifts
  • All other duties as assigned
Skills & Qualifications
  • US Citizenship required due to government contracts
  • 2+ years of hands-on experience experience with Search technologies such as Apache Lucene/Solr.
  • 3+ years professional experience in a customer facing level 2-3 tech support role
  • BS or higher in Engineering or Computer Science is preferred 
  • Experience with technical support CRM systems (Salesforce, Zendesk etc.)
  • Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes
  • Ability to clearly communicate with customers by email and phone
  • Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.)
  • Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.)
  • Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies
  • Enterprise Search, eCommerce, and/or Business Intelligence experience
  • Knowledge of data science and machine learning concepts
  • Experience working in a startup or similarly fast-paced, high-growth environment preferred.
Our Stack
  • Apache Lucene/Solr, ZooKeeper, Spark, Pulsar, Kafka, Grafana
  • Java, Python, Linux, Kubernetes
  • Zendesk, Jira
This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Lucidworks’ total compensation package for employees. Your total rewards package includes (but is not limited to) discretionary variable bonus, top-notch medical, dental and vision coverage, a variety of voluntary benefits, generous PTO policy, various leave policies, and many other region-specific benefits.
Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company.

Thank you for your interest and we look forward to learning more about you.

Note to third party recruiters:
We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.