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Junior Technical Support Analyst Remote Jobs in Santa Rosa, CA

First American

IT Quality Analyst - Remote

Santa Rosa, CA · Remote

$73K - $98K/yr

... supported, and empowered to be innovative and reach their full potential. Our inclusive, people ... As an IT Quality Analyst, you'll play a critical role in ensuring our software solutions meet the ...

BKF

Senior Project Engineer - Transportation

Santa Rosa, CA · On-site +1

$10K - $150K/yr

E. with 5+ years of experience who enjoys leading technical delivery, mentoring junior staff, and ... Support QA/QC implementation and identify out-of-scope services * Mentor junior engineers and ...

IDEX

Data Analyst, Finance

Rohnert Park, CA · On-site +1

Remote Who is IDEX Health & Science (IH&S)? As a business unit of IDEX Corporation, IH&S has a long ... With the rich foundation of talent, universities, and supporting businesses, IH&S is the ideal ...

1 point system

Senior Salesforce Engineer

Bodega Bay, CA · Remote

$128K - $157K/yr

... and guide junior developers, providing technical leadership and support. (5%) (Must haves ... Perform Impact analysis in all aspects of the Salesforce domain * Contribute to successful Design ...

Embtel Inc

OMS Support Engineer

Bodega Bay, CA · Remote

Bay Area California (Remote) Duration : 12+ Months skills: * At least 4 years of experience in ... Strong analytical and communication skills. * Working knowledge of Software development ...

W3Global Inc.

Civil Engineer

Santa Rosa, CA · On-site +1

$110K - $150K/yr

Mentor junior engineers and project managers Job Qualifications * Bachelor's degree in Civil ... Remote Work Capability * 100% Employee Medical * Dental/Vision * 401k w\matching * Paid Vacation ...

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Junior Technical Support Analyst Remote information

See Santa Rosa, CA salary details

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$35

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How much do junior technical support analyst remote jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for junior technical support analyst remote in Santa Rosa, CA is $35.11, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $38.65 per hour, depending on experience, location, and employer.

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Santa Rosa, CA?

The most popular types of Technical Support Analyst Remote jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Junior Technical Support Analyst Remote jobs?

Cities near Santa Rosa, CA with the most Junior Technical Support Analyst Remote job openings:

Junior Technical Support Analyst Remote jobs near you

IT Quality Analyst - Remote

Santa Rosa, CA • Remote

First American
Finance and Insurance • 1 - 5K employees
Learn more about First Americanexternal

$73K - $98K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Test software thoroughly to ensure flawless operation and compliance with standards.

  • Develop and execute automated and manual test scripts for new and modified applications.

  • Partner with programmers and business units to create and validate test plans.

Job description

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoDo you have a passion for quality and precision? As an IT Quality Analyst, you'll play a critical role in ensuring our software solutions meet the highest standards and deliver exceptional user experiences. You'll collaborate with developers, business units, and stakeholders to test, validate, and improve applications that power our organization. If you thrive on problem-solving and driving excellence, this is your opportunity to make an impact.

HOW YOU'LL CONTRIBUTE

  • Test software thoroughly to ensure flawless operation and compliance with standards.

  • Develop and execute automated and manual test scripts for new and modified applications.

  • Review program documentation, diagrams, and flowcharts to confirm functionality and adherence to guidelines.

  • Participate in agile ceremonies where applicable.

  • Partner with programmers and business units to create and validate test plans.

  • Analyze workflows and recommend quality improvements for future configurations.

  • Write and maintain documentation for testing procedures and results.

  • Report progress on problem resolution and suggest process enhancements.

  • Perform duties outside normal work hours when business needs arise.

WHAT YOU'LL BRING

  • Bachelor's degree in IT, Business, or equivalent experience.

  • 2-5 years of IT QA experience, including automated testing with third-party tools.

  • Experience with Leapworks or other test automation preferred but not required.

  • Experience in agile/scrum methodologies.

  • Strong proficiency in PC Windows and mainframe CICS environments.

  • Solid understanding of IT concepts, applications, and QA methodologies.

  • Knowledge of testing approaches such as black box, white box, smoke, and unit testing.

  • Ability to measure test effectiveness, track progress, and report results transparently.

  • Experience with Jira and Confluence for test management and collaboration.

  • Exceptional communication and interpersonal skills.

  • Capacity to learn quickly and adapt to new testing methodologies.

  • Expertise in business processes and commitment to end-user perspective.

Pay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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