Entry Level Technical Support Analyst Remote Jobs in Santa Rosa, CA

• Collaborate with sales teams, project managers, vendors, and customers to clarify project scope, specifications, and material requirements.
• Prepare accurate material take-offs and competitive cost estimates for Waterworks projects, with a primary focus on pipes, valves, fittings, and related distribution systems. Support estimating efforts for water and wastewater infrastructure projects, including sewer lift stations, water booster pump stations, tank sites, and small treatment facilities.
• Solicit, evaluate, and negotiate manufacturer and supplier quotations to ensure compliance with project specifications, technical requirements, and current market conditions.
• Review project plans, specifications, and bid documents to identify scope, risks, and opportunities for cost optimization.
• Maintain accurate project records and bid tracking using tools such as Smartsheet to support reporting, deadline management, and estimating workflow.
• Develop and maintain strong relationships with customers, contractors, engineering firms, and internal stakeholders to understand project pipelines and support business development efforts.
• Partner with vendor and manufacturer representatives to obtain competitive pricing, monitor material availability and market trends, and identify value-engineering opportunities.
• Participate in internal estimating, sales, and project review meetings to develop bid strategies, discuss pricing approaches, and provide market insights.
• Ensure all estimates and bid submissions are accurate, complete, and delivered within established deadlines.
• Stay current on Waterworks products, industry standards, and market pricing to support informed estimating decisions and continuous process improvement.

An equivalent combination of education and relevant experience may be considered.

• High school diploma or equivalent credential required.
• Proven ability to read and interpret construction plans and perform precise material take-offs. 
• Strong knowledge of waterworks materials, applications, and industry standards. 
• Proficiency in Microsoft Office (particularly Excel and PDF tools); experience with PlanSwift or similar estimating software is highly preferred. 
• Demonstrated accountability, integrity, strong work ethic, and a customer-centric approach. 
• Excellent collaboration and communication skills to work effectively with internal teams and external partners. 
• Ability to work independently in a remote environment, maintaining focus, productivity, and accountability without direct supervision. 
• Internal Candidates on a Performance Improvement Plan or who have a written warning in the last year will not be eligible.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. PACE Supply will consider qualified applicants with a criminal history pursuant to employment regulations.

Pre-Employment Requirements

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:

Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. PACE Supply will consider qualified applicants with a criminal history pursuant to California employment regulations.

Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements.

Drug Test: A drug test will be administered to ensure a drug-free workplace.

Benefit Snapshot:

PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

Relocation Benefits

NO

Remote Availability

REMOTE

*Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at (844)-393-7172.