Entry Level Microsoft Dynamics 365 Support Jobs (NOW HIRING)

Founded in 2007, Initiate Government Solutions (IGS) is a Woman-Owned Small Business and a fully remote IT services provider supporting federal partners nationwide. We deliver innovative Enterprise IT and Health Services solutions with a strong focus on data analytics, health informatics, cloud migration, AI, and the modernization of federal information systems.

Our vision is to be a health IT trendsetter, continuing to solve the nation’s most challenging healthcare IT issues by conceiving, designing, and building solid, creative, and innovative open-source solutions.

Our mission is to innovate, design, and deliver tailored solutions that balance technical advancement with cost-awareness while providing exceptional service.

IGS is currently recruiting a remote Microsoft Dynamics 365 Developer to support our work with the Department of Veterans Affairs (VA).

Assignment of Work and Travel:

This is a remote access assignment. The Candidate will work remotely daily and will remotely access VA systems and therein use approved VA provided communications systems. Travel is not required; however, the candidate may be required to attend onsite client meetings as requested.

We are seeking a talented Microsoft Dynamics 365 Developer to join our team. In this role, you will design, develop, customize, and support solutions built on Microsoft Dynamics 365 (Customer Service). You will work closely with business stakeholders and IT teams to deliver scalable, high-quality solutions that drive business transformation and efficiency.

Responsibilities and Duties (Included but not limited to):

• Solution Development: Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service).
• Customization & Configuration: Configure Dynamics modules to meet business requirements, including entity creation, form design, views, business rules, and process automation.
• Integration: Integrate Dynamics 365 with other enterprise systems using APIs, web services, and middleware (e.g., Azure Logic Apps, Power Automate).
• Requirements Analysis: Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications and solutions.
• Testing & Deployment: Conduct unit testing, support user acceptance testing (UAT), and manage deployment of customizations and updates.
• Support & Troubleshooting: Provide ongoing support, troubleshooting, and maintenance for Dynamics 365 solutions, including performance tuning and issue resolution.
• Documentation: Create and maintain technical documentation for customizations, integrations, and processes.
• Best Practices & Compliance: Ensure solutions adhere to Microsoft best practices, security standards, and compliance requirements.

• 2+ years of hands-on experience with Microsoft Dynamics 365 (Customer Service).
• Proficiency in Dynamics 365 customization, configuration, and development (JavaScript, C#, .NET, Power Platform).
• Experience with Dynamics 365 APIs, web services, and integration tools.
• Familiarity with Microsoft Dataverse and Power Platform (Power Apps, Power Automate).\Strong problem-solving, analytical, and communication skills.

Preferred Qualifications and Core Competencies:

• Active VA Public Trust
• Bachelor’s degree in - Computer Science, Information Systems, or a related field.
• Experience with MS Dynamics products at the Department of Veteran’s Affairs
• Experience with Azure services (e.g., Logic Apps, Azure Functions).
• Microsoft Dynamics 365 or Power Platform certifications.
• Experience with data migration and ETL processes.
• Knowledge of DevOps practices and tools for Dynamics 365.
• Experience working in Agile/Scrum environments.
• Prior experience collaborating with Veterans Affairs stakeholders to optimize CRM workflows and enhance service delivery.
• Demonstrated experience implementing or supporting CRM systems (e.g., Microsoft Dynamics) within a federal agency environment.
• Proven knowledge of Department of Veterans Affairs operations, policies, and programs, with an emphasis on client-facing technology solutions.

Successful IGS employees embody the following Core Values:

• Integrity, Honesty, and Ethics: We conduct our business with the highest level of ethics. Doing things like being accountable for mistakes, accepting helpful criticism, and following through on commitments to ourselves, each other, and our customers.
• Empathy, Emotional Intelligence: How we interact with others including peers, colleagues, stakeholders, and customers’ matters. We take collective responsibility to create an environment where colleagues and customers feel valued, included, and respected. We work within a diverse, integrated, and collaborative team to drive towards accomplishing the larger mission. We conscientiously and meticulously learn about our customers’ and end-users’ business drivers and challenges to ensure solutions meet not only technical needs but also support their mission.
• Strong Work Ethic (Reliability, Dedication, Productivity): We are driven by a strong, self-motivated, and results-driven work ethic. We are reliable, accountable, proactive, and tenacious and will do what it takes to get the job done.
• Life-Long Learner (Curious, Perspective, Goal Oriented): We challenge ourselves to continually learn and improve ourselves. We strive to be an expert in our field, continuously honing our craft, and finding solutions where others see problems.

Compensation: There are a host of factors that can influence final salary, including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Benefits: Initiate Government Solutions offers competitive compensation and a robust benefits package, including comprehensive medical, dental, and vision care, matching 401K and profit sharing, paid time off, training time for personal development, flexible spending accounts, employer-paid life insurance, employer-paid short and long term disability coverage, an education assistance program with potential merit increases for obtaining a work-related certification, employee recognition, and referral programs, spot bonuses, and other benefits that help provide financial protection for the employee and their family.

Initiate Government Solutions participates in the Electronic Employment Verification Program.