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Entry Level It Support Engineer Jobs in Chicago, IL

Proman Staffing

IT Support Technician

Northbrook, IL · On-site

$45K - $50K/yr

PROMAN Group USA is seeking a motivated, customer-focused IT Support Technician to join our IT team. This is a hands-on, onsite role responsible for providing exceptional technical support to ...

CD Peacock

IT Support Specialist

Oak Brook, IL · On-site

$60 - $70/hr

About the role As an IT Support Specialist at CD Peacock, you will provide first-line technical ... Knowledge of PowerShell scripting or other programming languages is a plus. * Strong technical ...

CD Peacock

IT Support Specialist

Oak Brook, IL · On-site

$60K - $70K/yr

About the role As an IT Support Specialist at CD Peacock, you will provide first-line technical ... Knowledge of PowerShell scripting or other programming languages is a plus. * Strong technical ...

CD Peacock 1837 Inc

IT Support Specialist

Oak Brook, IL · On-site

$60 - $70/hr

Knowledge of PowerShell scripting or other programming languages is a plus. * Strong technical ... About the role As an IT Support Specialist at CD Peacock, you will provide first-line technical ...

New

TForce World Wide Inc

Be Seen First

IT Support Analyst

Bolingbrook, IL · On-site

$53K - $60K/yr

Title: IT Support Analyst Salary Rang e-53K-60K Work Location-HYBRID : This role is classified as a ... Ability to articulate in a clear and concise manner to both business users and developers, through ...

DivIHN Integration Inc

IT Support Technician

Lemont, IL · On-site

$21.75 - $29.75/hr

Mid-Level IT Support Technician Location: On-site at Lemont, IL Duration: 6 Months Work Schedule: The contractor is expected to work a standard 40-hour week, 8 hours daily. Monday through Friday, 9 ...

Freudenberg

IT Support Specialist

Aurora, IL · On-site

Manage local site IT infrastructure and applications as complementary to your IT service role and handle a variety of IT issues in collaboration with our 2nd level support teams. * Configure, deploy ...

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All JobsIt Support Engineer JobsEntry Level It Support Engineer JobsEntry Level It Support Engineer Jobs in Chicago, IL

Entry Level It Support Engineer information

See Chicago, IL salary details

$17

$41

$70

How much do entry level it support engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level it support engineer in Chicago, IL is $41.07, according to ZipRecruiter salary data. Most workers in this role earn between $30.48 and $48.03 per hour, depending on experience, location, and employer.

What is an entry level IT support engineer?

Entry Level IT Support Engineers are professionals who provide technical assistance and support to users experiencing computer, software, or network issues. They typically troubleshoot problems, install and configure hardware and software, and help maintain IT systems for organizations. These roles are usually suited for individuals at the beginning of their IT careers and often serve as a stepping stone to more advanced positions in information technology. Good communication skills, a basic understanding of IT systems, and a willingness to learn are important for success in this role.

What are the key skills and qualifications needed to thrive as an entry level IT support engineer?

To thrive as an Entry Level IT Support Engineer, you need foundational knowledge of computer hardware, operating systems, networking basics, and often a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication skills, patience, and a customer-focused attitude are vital soft skills that help in resolving user issues effectively. These skills and qualities are crucial for quickly diagnosing problems, providing reliable technical support, and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by entry level IT support engineers, and how can they overcome them?

Entry level IT Support Engineers often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support tickets, and communicating effectively with non-technical users. To overcome these, it's helpful to develop strong problem-solving skills, seek guidance from experienced team members, and continually expand your technical knowledge through training and hands-on experience. Building good communication skills is also key, as you'll regularly translate technical information for end users and collaborate with colleagues across departments.

What is the difference between Entry Level IT Support Engineer vs Help Desk Technician?

AspectEntry Level IT Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (commonly required)
Work EnvironmentOn-site and remote technical support, troubleshooting hardware/software issuesHelp desk, customer support, remote troubleshooting
Employer & Industry UsageIT departments across various industries, tech companies, corporate environmentsCustomer service centers, IT support firms, corporate help desks

Entry Level IT Support Engineers and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. While Help Desk Technicians primarily handle customer inquiries and remote troubleshooting, Entry Level IT Support Engineers may have broader responsibilities including hardware setup, network support, and on-site troubleshooting. Both roles are essential entry points into IT careers, with overlapping skills but different focus areas.

What are the most commonly searched types of It Support Engineer jobs in Chicago, IL?

The most popular types of It Support Engineer jobs in Chicago, IL are:

What are popular job titles related to Entry Level It Support Engineer jobs in Chicago, IL?

For Entry Level It Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support Engineer jobs in Chicago, IL look for?

The top searched job categories for Entry Level It Support Engineer jobs in Chicago, IL are:

Entry Level It Support Engineer jobs near you
Infographic showing various Entry Level It Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,430 per year, or $41.1 per hour.

IT Support Analyst

Lou Malnati's Pizzeria

Buffalo Grove, IL • On-site

Full-time

Re-posted 28 days ago

Job description

Lou Malnati's is seeking an IT Support Analyst to provide front-line technical support to our restaurant locations and home office
staff. This role is the first point of contact for technology issues - delivering friendly, effective help across hardware, software,
network, and POS systems.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
• Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing system
• Troubleshoot and resolve hardware, software, network, and POS issues
• Document all support interactions accurately in the ticketing system
• Escalate complex issues with complete documentation
• Perform on-site support at restaurant locations as scheduled
• Assist with hardware setup, imaging, deployment, and inventory management
• Support new user onboarding
• Contribute to knowledge base documentation
• Participate in an on-call rotation to provide after-hours support to Lou Malnati's locations
• Travel to Lou Malnati's restaurant locations and company sites as required
• Performs other related duties as assigned
MINIMUM QUALIFICATIONS
Basic Knowledge & Competencies:
• Strong end-user computing fundamentals - Windows, Office 365, networking basics
• Excellent customer service and communication skills
• Ability to follow troubleshooting procedures and document clearly
• Positive, team-oriented attitude
Previous Experience/Education:
• High school diploma required; Associate's degree in IT or related field preferred
• 1-3 years of help desk or IT support experience
• CompTIA A+ or equivalent experience preferred
• Restaurant or retail experience a plus
• Point-of-sale (POS) system experience preferred; Toast POS experience a strong plus, including terminal installation,
configuration, and troubleshooting
• New store opening (NSO) support experience a plus - hardware staging, on-site deployment, and day-of technical
support for restaurant launches
• Required to read and write English, follow verbal and written instructions, and use basic math
Physical Demands and Working Conditions:
• Work performed in an office environment and at restaurant locations as required
• Required to sit and use a computer for extended periods
• Must be able to lift and carry up to 80 lbs. on an occasional basis when moving or relocating computer equipment
• Must have reliable personal transportation capable of securely transporting computer hardware to company
locations
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
LEVERAGE AI TOOLS:
Even at the front line of support, AI tools can meaningfully improve the quality and speed of the work. Every IT Support
Analyst is expected to use AI as a daily productivity tool.
• Use AI to research unfamiliar error messages and technical issues, finding solutions faster than searching alone
• Apply AI to draft clear, professional ticket notes and escalation documentation
• Leverage AI to help communicate technical issues to non-technical restaurant staff in plain, accessible language
• Use AI to draft knowledge base contributions and step-by-step resolution guides from issues you've solved
• Apply AI to learn new technologies and prepare for technical certifications and skill development
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Lou Malnati's Pizzeria logo

About Lou Malnati's Pizzeria

Sourced by ZipRecruiter

Lou Malnati's Pizzeria, based in Northbrook, Illinois, United States, is a renowned name in the food and beverage industry. Founded in 1971, the pizza establishment has a rich history and is built on a foundation of family tradition and delicious, handcrafted pizza. Their official website, loumalnatis.com, showcases their range of products which primarily include deep dish pizzas, known for their layers of fresh ingredients and buttery, flaky crust. The company is known for using an exclusive sausage blend and hand-picked tomatoes from California for its signature pizza.

Industry

Restaurants

Company size

1,001 - 5,000 Employees

Headquarters location

Northbrook, IL, US

Year founded

1971

Social media

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