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Entry Level It Support Engineer Jobs in Chicago, IL

IntelliPro Group Inc.

IT Support Specialist

Plainfield, IL · On-site

$25 - $28/hr

Client Support Associate / IT Support Specialist Duration: 3 Months Contract (Possible Extension / Temp-to-Hire) Location: Plainfield, IL 60544 (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM ...

IntelliPro Group Inc.

IT Support Specialist

Plainfield, IL · On-site

$25 - $28/hr

Client Support Associate / IT Support Specialist Duration: 3 Months Contract (Possible Extension / Temp-to-Hire) Location: Plainfield, IL 60544 (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM ...

CultureFit

IT Support Specialist

Northbrook, IL

We are seeking an IT Support Specialist-Tier II to join our internal IT team and provide day-to-day technical support to our employees. This role is ideal for someone early in their IT career who ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

SPS North America

IT Support

Chicago, IL · On-site

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

SPS North America

IT Support

Chicago, IL · On-site

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

SPS North America

IT Support

Chicago, IL · On-site

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

SPS North America

IT Support

Chicago, IL · On-site

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

SPS North America

IT Support

Chicago, IL · On-site

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

SPS North America

IT Support

Chicago, IL · On-site

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

DSN Group, Inc.

Be Seen First

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.

DSN Group, Inc.

Be Seen First

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.

AEG Worldwide

IT Support Specialist

Chicago, IL · On-site

The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed. Primary Job ...

AEG Presents

IT Support Specialist

Chicago, IL · On-site

The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed. Primary Job ...

Frank Lloyd Wright

IT Support Specialist

Chicago, IL · On-site

$60 - $65/hr

Provide Tier 1 and entry-level Tier 2 support for Microsoft 365 applications (Outlook, Teams ... network outages to senior engineering/vendors. * Basic Network Support: Perform basic ...

New

AEG

IT Support Specialist

Chicago, IL · On-site

The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed. Primary Job ...

AEG Worldwide

IT Support Specialist

Chicago, IL · On-site

The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed. Primary Job ...

Medical Murray

IT Support Specialist I

Lake Zurich, IL · On-site

$21 - $26.50/hr

Associate or Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field preferred. * Previous IT support, Help Desk, Desktop Support, internship, or ...

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All JobsIt Support Engineer JobsEntry Level It Support Engineer JobsEntry Level It Support Engineer Jobs in Chicago, IL

Entry Level It Support Engineer information

See Chicago, IL salary details

$17

$41

$70

How much do entry level it support engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level it support engineer in Chicago, IL is $41.07, according to ZipRecruiter salary data. Most workers in this role earn between $30.48 and $48.03 per hour, depending on experience, location, and employer.

What is an entry level IT support engineer?

Entry Level IT Support Engineers are professionals who provide technical assistance and support to users experiencing computer, software, or network issues. They typically troubleshoot problems, install and configure hardware and software, and help maintain IT systems for organizations. These roles are usually suited for individuals at the beginning of their IT careers and often serve as a stepping stone to more advanced positions in information technology. Good communication skills, a basic understanding of IT systems, and a willingness to learn are important for success in this role.

What are the key skills and qualifications needed to thrive as an entry level IT support engineer?

To thrive as an Entry Level IT Support Engineer, you need foundational knowledge of computer hardware, operating systems, networking basics, and often a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication skills, patience, and a customer-focused attitude are vital soft skills that help in resolving user issues effectively. These skills and qualities are crucial for quickly diagnosing problems, providing reliable technical support, and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by entry level IT support engineers, and how can they overcome them?

Entry level IT Support Engineers often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support tickets, and communicating effectively with non-technical users. To overcome these, it's helpful to develop strong problem-solving skills, seek guidance from experienced team members, and continually expand your technical knowledge through training and hands-on experience. Building good communication skills is also key, as you'll regularly translate technical information for end users and collaborate with colleagues across departments.

What is the difference between Entry Level IT Support Engineer vs Help Desk Technician?

AspectEntry Level IT Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (commonly required)
Work EnvironmentOn-site and remote technical support, troubleshooting hardware/software issuesHelp desk, customer support, remote troubleshooting
Employer & Industry UsageIT departments across various industries, tech companies, corporate environmentsCustomer service centers, IT support firms, corporate help desks

Entry Level IT Support Engineers and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. While Help Desk Technicians primarily handle customer inquiries and remote troubleshooting, Entry Level IT Support Engineers may have broader responsibilities including hardware setup, network support, and on-site troubleshooting. Both roles are essential entry points into IT careers, with overlapping skills but different focus areas.

What are the most commonly searched types of It Support Engineer jobs in Chicago, IL?

The most popular types of It Support Engineer jobs in Chicago, IL are:

What are popular job titles related to Entry Level It Support Engineer jobs in Chicago, IL?

For Entry Level It Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support Engineer jobs in Chicago, IL look for?

The top searched job categories for Entry Level It Support Engineer jobs in Chicago, IL are:

Entry Level It Support Engineer jobs near you
Infographic showing various Entry Level It Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,430 per year, or $41.1 per hour.

IT Support Specialist

IntelliPro Group Inc.

Plainfield, IL • On-site

$25 - $28/hr

Contractor

Re-posted 12 days ago

Job description

Client Support Associate / IT Support Specialist
Duration: 3 Months Contract (Possible Extension / Temp-to-Hire)
Location: Plainfield, IL 60544 (Onsite)
Schedule: Monday - Friday, 8:00 AM - 5:00 PM (Two days per week: 10:00 AM - 7:00 PM, employee-selected except Mondays)
Pay Rate: $28.00/hour on W2
Job Summary
We are seeking a Client Support Associate / IT Support Specialist to provide onsite technical support for internal employees in a fast-paced office environment. This individual will serve as the primary onsite IT contact, delivering exceptional customer service while troubleshooting hardware, software, networking, and printer issues. The ideal candidate is customer-focused, technically proficient, and comfortable working independently while collaborating with a larger IT support team.
This role offers the opportunity to convert to a full-time position based on performance and business needs.
Key Responsibilities
  • Provide first-level technical support to internal employees for hardware, software, and network-related issues.
  • Troubleshoot and resolve desktop, laptop, printer, and peripheral device issues.
  • Install, configure, and maintain software, operating systems, print drivers, and workstation applications.
  • Prepare, image, deploy, and replace laptops and other end-user devices.
  • Support new hire onboarding by configuring equipment and user workstations.
  • Perform hardware replacements, software updates, and routine system maintenance.
  • Respond to and resolve IT support requests through an internal ticketing system and chat support.
  • Provide remote support via chat while also assisting employees in person.
  • Escalate complex technical issues to appropriate support teams when necessary.
  • Monitor IT systems, identify recurring issues, and implement corrective actions.
  • Document troubleshooting steps, resolutions, and updates within the ticketing system.
  • Deliver outstanding customer service while serving as the primary onsite IT support contact.
Required Qualifications
  • 2+ years of IT Support, Help Desk, or Desktop Support experience.
  • 2+ years of customer service experience.
  • Experience troubleshooting:
    • Windows operating systems
    • Desktop and laptop hardware
    • Printers and peripheral devices
    • Microsoft Office applications
  • Basic understanding of networking concepts and network troubleshooting.
  • Strong verbal and written communication skills.
  • Excellent analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to provide both remote and onsite technical support.
Preferred Qualifications
  • Experience supporting VPN connectivity.
  • IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
  • Associate's or Bachelor's degree in Information Technology or a related field.
  • Experience imaging, configuring, and deploying laptops.
  • Familiarity with hardware upgrades and workstation setup.
Soft Skills
  • Friendly, approachable, and customer-focused.
  • Strong interpersonal and communication skills.
  • Ability to remain calm under pressure and manage stressful situations.
  • Team-oriented with a positive attitude.
  • Self-motivated and dependable.
  • Professional demeanor with a strong commitment to customer satisfaction.
Work Environment
  • 100% onsite office environment.
  • Support internal employees through in-person assistance and remote chat.
  • Daily ticket volume may range from approximately 10 to 80+ support requests.
  • Comprehensive 3-4 week training program provided.
  • Company-issued equipment supplied.
Additional Information
  • Opportunity for contract extension and potential full-time employment based on performance and business needs.
  • Collaborative, supportive, and team-oriented work environment with opportunities to gain hands-on enterprise IT support experience.

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