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Entry Level It Helpdesk Jobs in Decatur, GA (NOW HIRING)

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

The ideal candidate will have strong leadership skills, extensive experience in IT support, and a ... Experience with help desk ticketing systems and remote support tools. * Strong problem-solving and ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Information Technology Support Technician Benefits * Front Loaded PTO * Tuition Assistance ... Document incoming helpdesk requests using internal ticketing system * Install, repair and maintain ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Description Information Technology Support Technician Benefits * Front Loaded PTO * Tuition ... Document incoming helpdesk requests using internal ticketing system * Install, repair and maintain ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Description Information Technology Support Technician Benefits * Front Loaded PTO * Tuition ... Document incoming helpdesk requests using internal ticketing system * Install, repair and maintain ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Job Type Full-time Description Information Technology Support Technician Benefits * Front Loaded ... Document incoming helpdesk requests using internal ticketing system * Install, repair and maintain ...

RELEX Solutions

IT Operations Engineer

Atlanta, GA · On-site

Contribute to the IT Ops agent's development: surface use cases, test behaviour, and help it handle more volume over time. * Build and maintain runbooks, scripts, and tooling that make the team more ...

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Entry Level It Helpdesk information

See Decatur, GA salary details

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How much do entry level it helpdesk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level it helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Decatur, GA?

The most popular types of It Helpdesk jobs in Decatur, GA are:

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For Entry Level It Helpdesk jobs in Decatur, GA, the most frequently searched job titles are:

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What cities near Decatur, GA are hiring for Entry Level It Helpdesk jobs?

Cities near Decatur, GA with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Decatur, GA as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

IT Support Manager, Help Desk Hybrid

Kane is Able

Atlanta, GA • Hybrid

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

ID Logistics rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

318th of 365 rated logistics

Job description

About Us:

At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.

Position Overview:

The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ensure the delivery of high-quality technical support to clients and internal staff. This role involves overseeing daily operations, developing support strategies, and ensuring service level agreements (SLAs) are met. The ideal candidate will have strong leadership skills, extensive experience in IT support, and a commitment to customer service excellence.

Location: Westgate, GA (Hybrid)
Work Schedule:Monday-Friday, Days, On Call Rotation.
Travel Specifics:20%

Competitive Total Rewards:Competitive salary of $90,000 -110,000 along with comprehensive benefits, including medical, dental, and vision insurance, 401(k) with company match, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.

Key Responsibilities:

  • Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team members, ensuring staff are trained, motivated, and equipped to perform their roles effectively.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Develop and implement strategies to improve team performance and customer satisfaction.
  • Oversee daily support team operations, ensuring timely and effective resolution of technical issues.
  • Monitor ticketing system and ensure tickets are assigned, escalated, and resolved within SLA guidelines.
  • Develop and maintain IT Support policies, procedures, and documentation.
  • Ensure high levels of customer satisfaction by setting and maintaining service standards.
  • Act as an escalation point for complex or high-priority issues.
  • Collect and analyze customer feedback to identify areas for improvement.
  • Strategic Planning
  • Develop long-term plans for IT support, aligning with the company's goals and objectives.
  • Implement best practices and innovative solutions to enhance the efficiency and effectiveness of IT Support.
  • Collaborate with other departments to ensure seamless support for cross-functional initiatives
  • Generate and analyze reports on IT support performance, identifying trends and areas for improvement.
  • Present findings and recommendations to senior management.
  • Use data to drive decision-making and continuous improvement.
  • Stay updated on the latest technology trends and tools relevant to IT support.
  • Evaluate and recommend new technologies to improve support services.
  • Ensure the IT Support team is proficient with current tools and technologies.

This position is not eligible for immigration sponsorship

#LI-DNP

Minimum Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 2-3 years of experience in IT support, with at least 3 years in a management role.??
  • Strong understanding of ITIL or other service management frameworks.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to manage and develop a high-performing team.
  • Experience with help desk ticketing systems and remote support tools.
  • Strong problem-solving and analytical skills.
  • Commitment to delivering exceptional customer service.

Preferred Qualifications:

  • Certifications such as ITIL, HDI, or similar.
  • Experience in a fast-paced, high-volume support environment.
  • Familiarity with various operating systems, networking, and enterprise applications.
  • Knowledge of cybersecurity principles and practices.

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