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Entry Level It Helpdesk Jobs in Decatur, GA (NOW HIRING)

Ware Malcomb

IT Support Specialist I

Atlanta, GA · On-site

The IT Support Specialist I is in the front lines of our helpdesk, responsible for supporting our end users in the local office and offices in the assigned region(s). This entry-level role has the ...

Incident IQ

IT Administrator

Atlanta, GA · On-site

We're focused on delivering the tools, support, and partnerships that help make that vision a ... Incident IQ is seeking a motivated and detail-oriented IT Administrator to join our growing team.

Incident IQ

IT Administrator

Alpharetta, GA

We're focused on delivering the tools, support, and partnerships that help make that vision a ... Incident IQ is seeking a motivated and detail-oriented IT Administrator to join our growing team.

Incident IQ

IT Administrator

Alpharetta, GA · On-site

We're focused on delivering the tools, support, and partnerships that help make that vision a ... Incident IQ is seeking a motivated and detail-oriented IT Administrator to join our growing team.

Fetch Staffing Solutions

IT Generalist

Conyers, GA · On-site

$23 - $25/hr

Fetch Staffing Solutions is filling an IT Generalist with a client in midtown Atlanta on a 6+ month ... Helpdesk ticketing systems, and Azure. * Proficiency with imaging laptop computers 20h2, 21h2,22h2 ...

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Entry Level It Helpdesk information

See Decatur, GA salary details

$12

$22

$33

How much do entry level it helpdesk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level it helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Decatur, GA?

The most popular types of It Helpdesk jobs in Decatur, GA are:

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For Entry Level It Helpdesk jobs in Decatur, GA, the most frequently searched job titles are:

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Cities near Decatur, GA with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Decatur, GA as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Student Assistant - IT Services/Helpdesk (Cochran Campus)

Georgia Institute of Technology

Atlanta, GA • On-site

Part-time

Re-posted 8 days ago

Georgia Tech rating

7.5

Company rating: 7.5 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

313th of 620 rated colleges and universities

Job description

About Us
Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree-granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.
Job Summary
The Student Worker on the Cochran Campus is a part-time position working up to 19 hours per week. This position provides specialized support for students, faculty, and staff. Responsibilities include assisting in the daily operations of the Cochran Campus IT department and reports to the System Support Specialist - Helpdesk.
Responsibilities
  • Assists students with login issues with SWORDS, D2L and E-mail via phone or walk-in.
  • Answer phone and assist students/faculty/staff with IT needs such as two-factor authentication resets, setting up Office 365. etc.
  • Submit IT helpdesk tickets for faculty/staff.
  • Setup VCON classrooms making sure cameras are on and positioned correctly and either in send/receive mode.
  • Assists in organizing IT equipment.
  • Assists with lifting and moving IT equipment.
  • Perform related duties as assigned.

Required Qualifications
  • Currently enrolled Middle Georgia State University student with a minimum of 6 credit hours.

Knowledge, Skills, & Abilities
  • Knowledge of Microsoft Windows, Office Suite, and Outlook.
  • Effective oral and written communication skills; excellent customer service skills.
  • Ability to interact effectively with everyone.
  • Flexibility in working hours.
  • Ability to work independently and on a team as needed.

USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Institutional Values
Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning
Equal Employment Opportunity
Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).
For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 478.471.2010. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.
Background Check
Employment offer is contingent upon completing a background investigation, including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material, and, if applicable, a satisfactory credit check.

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About Georgia Tech

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Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with great economic and cultural strengths. The Institute is a member of the University System of Georgia, the Georgia Research Alliance, and the Association of American Universities. Georgia Tech prides itself on its technology resources, collaborations, high-quality student body, and its commitment to diversity, equity, and inclusion.

Industry

Education and colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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