Entry Level It Help Desk Jobs in Boca Raton, FL (NOW HIRING)

Requisition No: 878597
Agency: Department of Health
Working Title: OPS DISTRIBUTED COMPUTER SYSTEMS SPECIAL - 64906936
Pay Plan: Temp
Position Number: 64906936
Salary: $28.00 PER HOUR
Posting Closing Date: 08/14/2026
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FLORIDA DEPARTMENT OF HEALTH
DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64906017
MIS
OPEN COMPETITIVE OPPORTUNITY
This position requires you to work on site at one of our facilities located throughout Broward County.
This is an in-office and field work position.
This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan.
We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.
When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.
POSITION DUTIES & RESPONSIBILITIES:
The incumbent must be Tier 1 IT Technician who provides technical support to all internal users of the Florida Department of Health in Broward County. This position requires frequent communication with customers, peers, and vendors to resolve technical issues efficiently and professionally. Primary responsibilities include responding to and managing support requests received through the IT Help Desk call center. The technician must have basic knowledge of IP telephony, network systems, Active Directory, Windows workstation troubleshooting, computer peripherals, network connectivity, and configuration of iOS and Android mobile devices.
Duties include performing software installations, answering and triaging help desk calls, documenting issues, and responding to support requests.

• The role supports and troubleshoots a variety of network components, including workstations, printers, scanners, servers, and switches.
• The technician assists with installing new equipment, software, and related upgrades, performing basic structured cabling tasks, and ensuring proper cable labeling, routing, and termination.
• All service activities must be accurately recorded in the ITSM Help Desk system.
• The incumbent is also responsible for completing required continuing education and maintaining compliance with agency, section, and DOH training requirements.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge, skills and abilities, including utilization of equipment, required for the position:

1. • Knowledge of general operating principles, capabilities, and limitations of information technology system equipment.
   • Microsoft Operating Systems, Office Suite, Windows all versions, Server 2008, 2012, 2016.
   • Computer networking, architecture. Information security as they relate to IT.
   • Troubleshooting root cause.
   • Analyze information and situations.
   • Reason logically and creatively and identify problems in order to draw valid conclusions and develop effective solutions.
   • Ability to perform jobtasks during stressful working conditions (e.g., deadlines, multiple assignments).
   • Ability to work on multiple projects and/or assignments concurrently.
   • Ability to adapt to changes in priorities, work assignments, and other interactions

MINIMUM QUALIFICATIONS:

1. Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
2. This position requires daily in-office or field work. Willing to physically come in the office daily and perform field work
3. This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment visa sponsorship. Are you authorized to work in the United States without employer sponsorship?
4. Valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes.
5. Basic knowledge of IP telephony, network systems, Active Directory, and Windows workstation support.
6. Ability to troubleshoot and configure computer hardware, peripherals, and network connectivity.
7. Ability to install and configure software on Windows, iOS, and Android devices.
8. Ability to answer, triage, document, and dispatch helpdesk support requests using an ITSM system.
9. Ability to assist with equipment installation, hardware/software setup, and basic structured cabling tasks (routing, labeling, and terminating network cables).

PREFERRED QUALIFICATIONS:

1. Bachelor's degree from an accredited college or university.
2. Knowledge of computer hardware and software, including Windows, iOS, and Android operating systems.
3. Knowledge of IP networking principles, basic network troubleshooting and cloud computing concepts and services.
4. Experience imaging and deploying Windows computers using SCCM or similar tools.
5. Experience using the Footprints ITSM system for ticketing and documentation.
6. Experience performing structured cabling tasks, including cable runs, terminations, patch panel work and cable management.

Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
BROWARD COUNTY
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be
considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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