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Entry Level It Help Desk Jobs in Boca Raton, FL (NOW HIRING)

Rose Paving

IT Support Specialist

Sunrise, FL · On-site

$60K - $65K/yr

... Desk • Provide support for Windows 10/11 workstations, Microsoft Surface laptops, HP printers ... in an IT Helpdesk or Support role • Excellent customer service skills with a 150% user-first ...

Neshent Technologies

IT Technician

Miramar, FL · On-site

We are seeking two entry-level IT Technicians to support a Next Generation technology rollout ... Escalate complex technical issues to senior IT support teams. * Provide professional and timely ...

Neshent Technologies

IT Technician

Hallandale, FL · On-site

We are seeking two entry-level IT Technicians to support a Next Generation technology rollout ... Escalate complex technical issues to senior IT support teams. * Provide professional and timely ...

Neshent Technologies

IT Technician

West Park, FL · On-site

We are seeking two entry-level IT Technicians to support a Next Generation technology rollout ... Escalate complex technical issues to senior IT support teams. * Provide professional and timely ...

Neshent Technologies

IT Technician

West Park, FL · On-site

We are seeking two entry-level IT Technicians to support a Next Generation technology rollout ... Escalate complex technical issues to senior IT support teams. * Provide professional and timely ...

Neshent Technologies

IT Technician

Miami Gardens, FL · On-site

We are seeking two entry-level IT Technicians to support a Next Generation technology rollout ... Escalate complex technical issues to senior IT support teams. * Provide professional and timely ...

Neshent Technologies

IT Technician

Pembroke Park, FL · On-site

We are seeking two entry-level IT Technicians to support a Next Generation technology rollout ... Escalate complex technical issues to senior IT support teams. * Provide professional and timely ...

Neshent Technologies

IT Technician

Carol City, FL · On-site

We are seeking two entry-level IT Technicians to support a Next Generation technology rollout ... Escalate complex technical issues to senior IT support teams. * Provide professional and timely ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Boca Raton, FL

Entry Level It Help Desk information

See Boca Raton, FL salary details

$12

$21

$32

How much do entry level it help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level it help desk in Boca Raton, FL is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Boca Raton, FL?

The most popular types of It Help Desk jobs in Boca Raton, FL are:

What are popular job titles related to Entry Level It Help Desk jobs in Boca Raton, FL?

For Entry Level It Help Desk jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Boca Raton, FL look for?

The top searched job categories for Entry Level It Help Desk jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Entry Level It Help Desk jobs?

Cities near Boca Raton, FL with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,744 per year, or $22 per hour.

IT Support Specialist

Rose Paving

Sunrise, FL • On-site

$60K - $65K/yr

Other

Posted 10 days ago

Job description

As the primary onsite IT support resource, you'll work closely with remote IT leadership and IT staff (including a Security Analyst, Sr. Network Engineer, Systems Administrators, and Dynamics 365 CRM Engineer) to ensure smooth day-to-day operations. You'll also play a key role in supporting our Microsoft Dynamics 365 Sales CRM platform, which powers a large portion of our business operations.
Key Responsibilities
• Serve as the first point of contact for technical support requests via SolarWinds Service Desk
• Provide support for Windows 10/11 workstations, Microsoft Surface laptops, HP printers, Microsoft Teams VoIP phones, and business software
• Troubleshoot and escalate hardware, software, and network issues as needed using GoTo Resolve RMM tools
• Support user access, permission management, and issue resolution in Dynamics 365 Sales CRM, including modules like: - Experlogix CPQ - Accounts, Leads, Opportunities, Jobs, and Scheduling
• Setup and configure new employee hardware and software
• Maintain asset inventory and participate in lifecycle management of devices and accessories
• Collaborate with remote IT staff to implement solutions and enforce IT standards
• Assist with basic onboarding/offboarding tasks including provisioning and deprovisioning accounts
Required Qualifications
• 2+ years of experience in an IT Helpdesk or Support role
• Excellent customer service skills with a 150% user-first mindset
• Strong troubleshooting skills for Windows 10/11, Microsoft Office 365, Teams, printers, and basic networking
• Familiarity with RMM tools (GoTo Resolve preferred) and ticketing systems (SolarWinds or similar)
• Willingness to learn and support Microsoft Dynamics 365 Sales CRM
• Self-starter with the maturity to work independently while collaborating remotely
• Strong documentation and communication skills
Preferred Qualifications
• CompTIA A+ certification or other relevant IT support certifications
• Experience supporting Microsoft Dynamics 365, especially Sales or CPQ modules
• Basic understanding of IT asset management and imaging/deployment tools
• Experience working in a distributed, multi-site organization

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