ZipRecruiter

Log In

2

Entry Level It Help Desk Jobs in Virginia (NOW HIRING)

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimum 1 year of experience providing IT help desk, service desk, or technical customer support ... CompTIA A+ or similar entry-level IT certification. * HDI Customer Service Representative (CSR) ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Role Overview As a Help Desk Analyst Tier 1, the work you'll do will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA. - Initiate ...

Tecolote Research

Help Desk Professional

Arlington, VA · On-site

$50K - $60K/yr

The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for ...

NuAxis LLC

Help Desk Specialist

Falls Church, VA · On-site

We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven ...

previous page

Showing results 41-60

All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Virginia

Entry Level It Help Desk information

See Virginia salary details

$12

$22

$33

How much do entry level it help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level it help desk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Virginia?

The most popular types of It Help Desk jobs in Virginia are:

What are popular job titles related to Entry Level It Help Desk jobs in Virginia?

For Entry Level It Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Virginia look for?

The top searched job categories for Entry Level It Help Desk jobs in Virginia are:

What cities in Virginia are hiring for Entry Level It Help Desk jobs?

Cities in Virginia with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

Help Desk Tier I

Geospatial And Cloud Analytics Inc

Stafford, VA • On-site

$42K/yr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

GCA is looking for a Help Desk Support Specialist with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements. 
Position Description:
  • Initiate and resolves service request/problem incidents
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases
  • Alerts management to recurring problems and patterns of problems
  • Works with system administrators and developers to ensure services/incidents are completed
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Basic Qualifications:
  • HS Diploma
  • MINIMUM two (2) years of IT support experience
  • Active Directory experience (Preferred)
  • Requires active DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)
  • Active Secret clearance is required to start; TOP SECRET (Preferred)
    • MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)
  • Requires prior IT helpdesk (i.e., Tier 1 or 2) experience
GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees, including but not limited to:
  • Competitive Compensation
  • Health and Wellness benefits through Anthem Blue Cross Blue Shield
  • 401k Retirement Plan
  • Paid Time Off (PTO), starting at 120 hours/year
  • Ten (10) paid Federal holidays
Job Type: Full-time, Contract
Schedule:
  • 8-hour shift (not including meal breaks)
  • Monday through Friday
Experience:
  • Help desk: Minimum 1 year (Required)
License/Certification(s):
  • CompTIA Security+ (Required)
Security clearance:
  • Must be US citizen and suitability to obtain a government-sponsored clearance
  • Active Secret clearance (Preferred)
Work Location: 
  • Stafford, VA: 100% onsite, In-person