ZipRecruiter

Log In

2

Entry Level It Help Desk Jobs in Virginia (NOW HIRING)

Zolon Tech

Service Desk Support

Quantico, VA · On-site

Key Qualifications: 1- 2yrs IT help desk/service desk experience Windows 10/11, O365, remote desktop tools proficiency ITSM platform experience (Jira SM, ServiceNow, or equivalent preferred) Account ...

Inadev

Junior Support Desk Analyst

Reston, VA · Hybrid

$45K - $55K/yr

You will help document user issues, follow troubleshooting procedures, resolve common requests, and ... - Entry-level IT, customer support, or service-management certification - Familiarity with AI ...

Zolon Tech

Service Desk Support

Winchester, VA · On-site

Key Qualifications: * 1-2 years IT help desk/service desk experience * Windows 10/11, O365, remote desktop tools proficiency * ITSM platform experience (Jira SM, ServiceNow, or equivalent preferred)

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers. Your Responsibilities

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers. Your Responsibilities

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers. Your Responsibilities

AA2IT

Help Desk Tech

Arlington, VA · On-site

$23 - $31/hr

... and information gathering to provide business solutions to keep Gartner Associates and ... entry level technical support role • Understands networking concepts; servers; LANs/WANs • ...

Inadev

Junior Support Desk Analyst

Reston, VA · On-site

$45K - $55K/yr

You will help document user issues, follow troubleshooting procedures, resolve common requests, and ... - Entry-level IT, customer support, or service-management certification - Familiarity with AI ...

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic ... HDI Customer Service Representative Experience Requirements * 1-2 years IT Helpdesk experience ...

Koniag, Inc.

Tier 1 Help Desk Engineer

Alexandria, VA · On-site

$21.36 - $31.25/hr

Koniag IT Systems LLC, a Koniag Government Services company , is seeking a self-motivated Tier 1 Help Desk Engineer to support KITS and our government customer in downtown Washington, DC. This is a ...

kgs

Tier 1 Help Desk Engineer

Arlington, VA · On-site

Koniag IT Systems LLC, a Koniag Government Services company , is seeking a self-motivated Tier 1 Help Desk Engineer to support KITS and our government customer in downtown Washington, DC. This is a ...

previous page

Showing results 41-60

All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Virginia

Entry Level It Help Desk information

See Virginia salary details

$12

$22

$33

How much do entry level it help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level it help desk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Virginia?

The most popular types of It Help Desk jobs in Virginia are:

What are popular job titles related to Entry Level It Help Desk jobs in Virginia?

For Entry Level It Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Virginia look for?

The top searched job categories for Entry Level It Help Desk jobs in Virginia are:

What cities in Virginia are hiring for Entry Level It Help Desk jobs?

Cities in Virginia with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

Service Desk Support

Quantico, VA • On-site

Zolon Tech
201 - 500 employees
Learn more about Zolon Techexternal

Other

Re-posted 4 days ago

Job description

Service Desk Support

Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and Technology (ASSIST) program. The project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walk‐up ITX services, inventory management, and participation in technology refreshes and office moves. Work is performed in a secure, mission‐critical environment with strict service‐level, security, and customer service requirements, supporting FBI personnel across multiple domestic and international locations.

Responsibilities: Provides remote and telephonic Tier 1/2 support for the Client headquarters ticket pool (~56K–60K tickets/year). Resolves user account, application, hardware, and software incidents via the FBI ITSM platform. Must maintain a 4.5/5.0 customer satisfaction rating.

Key Qualifications: 1- 2yrs IT help desk/service desk experience Windows 10/11, O365, remote desktop tools proficiency ITSM platform experience (Jira SM, ServiceNow, or equivalent preferred) Account management, user provisioning, access/permissions troubleshooting Strong customer service skills are essential

Shift/Hours: Core hours 9:00 am–3:00 pm local; standard 8-hr workday; set schedules cover all shifts; limited weekend support for imaging/VIP/SIOC as needed.

Location: Quantico, VA (On-Site) Clearance: TS with SCI Eligibility Polygraph

Apply