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Entry Level It Help Desk Jobs in Virginia (NOW HIRING)

Chenega Corporation

Help Desk Specialist

Ashburn, VA · On-site

High school diploma or GED equivalent. * 1+ year of IT Help Desk or Technical Customer Support ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Chenega MIOS

Help Desk Specialist

Ashburn, VA · On-site

High school diploma or GED equivalent. * 1+ year of IT Help Desk or Technical Customer Support ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

Inadev

Junior Support Desk Analyst

Reston, VA · On-site

$45K - $55K/yr

You will help document user issues, follow troubleshooting procedures, resolve common requests, and ... - Entry-level IT, customer support, or service-management certification - Familiarity with AI ...

Chenega MIOS

Help Desk Specialist I Tier 1

Ashburn, VA · On-site

High school diploma or GED equivalent. * 1+ year of IT Help Desk or Technical Customer Support ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...

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Entry Level It Help Desk information

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How much do entry level it help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level it help desk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Virginia?

The most popular types of It Help Desk jobs in Virginia are:

What are popular job titles related to Entry Level It Help Desk jobs in Virginia?

For Entry Level It Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Virginia look for?

The top searched job categories for Entry Level It Help Desk jobs in Virginia are:

What cities in Virginia are hiring for Entry Level It Help Desk jobs?

Cities in Virginia with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

Student Worker or Graduate Assistant (IT Help Desk) - Regent University students only

Regent University

Virginia Beach, VA • On-site

$12.77/hr

Full-time, Part-time

Re-posted 12 days ago

Regent University rating

6.8

Company rating: 6.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

480th of 631 rated colleges and universities

Job description

Student Worker or Graduate Assistant (IT Help Desk) - Regent University students only

Apply now Job no: 50000385
Work type: Part time
Location: Virginia Beach
Categories: Student & Temporary

Responsibilities:

  • Provide software, hardware, and systems support to Regent University faculty, staff, and students by responding to support calls, voice messages, and e-mail directed to the Help Desk
  • Manage and track issues using the IT ticketing system
  • Escalate support incidents to the appropriate IT staff group when necessary
  • Answer phone calls and e-mails in a professional, courteous manner
  • Work closely with other IT Departments to resolve issues effectively 

Requirements:

  • Must be a Regent University student
  • Dependable and prompt
  • Strong customer service skills and a desire to help others
  • Excellent verbal and written communication skills
  • Ability to work in a team environment
  • Ability to problem solve
  • Proficiency with Window operating systems, Microsoft Office, and web browser technology
  • Ability to follow written and verbal instructions
  • Commitment to Regent's core values of Excellence, Innovation, and Integrity

Salary: $12.77 per hour

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.

Benefits

Not benefits eligible.

#LI-DNI

Advertised: 28 Apr 2026 Eastern Daylight Time
Applications close: 01 Dec 2026 Eastern Standard Time

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