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Entry Level Help Desk Jobs in Mashpee, MA (NOW HIRING)

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Entry Level Help Desk information

See Mashpee, MA salary details

$13

$23

$34

How much do entry level help desk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for entry level help desk in Mashpee, MA is $23.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $26.68 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What cities near Mashpee, MA are hiring for Entry Level Help Desk jobs?

Cities near Mashpee, MA with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Mashpee, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $49,466 per year, or $23.8 per hour.

Glass Installer & Shop Technician

Abbey Glass

East Wareham, MA • On-site

$20 - $30/hr

Full-time

Retirement, PTO

Posted 17 days ago

Job description

Benefits:
  • 401(k) matching
  • Training & development
  • 401(k)
  • Employee discounts
  • Paid time off

Company: Abbey Glass
Job Type: Full-time
Location: Wareham, Massachusetts
Experience: Entry-level; paid training provided
Compensation: Based on experience, skills, and demonstrated ability
About Abbey Glass
Abbey Glass is a veteran-owned, family-operated glass company serving southeastern Massachusetts and Cape Cod. We specialize in custom shower enclosures, mirrors, residential and commercial glass, and related glass services.
We are looking for a dependable, hands-on person who wants to learn the glass trade and become a valuable part of our team. Previous glass experience is not required. We are willing to train someone who is reliable, mechanically inclined, safety-conscious, and interested in building a long-term career in the trades.
Position Overview
The Glass Installer & Shop Technician will assist experienced technicians with shower door installations and perform a variety of glass shop duties. This is an active, hands-on position that includes working both in our shop and at customer locations.
The right candidate will start by assisting and learning, with opportunities to take on more responsibility as their skills develop. Candidates with previous auto glass experience may also have opportunities to assist with auto glass work.
Primary Responsibilities
  • Assist with the installation of frameless and framed shower enclosures
  • Load, unload, carry, and safely handle glass panels, mirrors, hardware, tools, and materials.
  • Help prepare job sites and protect customers’ homes and work areas.
  • Assist installers with measuring, leveling, drilling, fastening, sealing, and final cleanup.
  • Cut and process flat glass and mirrors under supervision.
  • Use glass-cutting tools, sanders, polishers, drills, and other shop equipment.
  • Assemble shower hardware, frames, screens, and related products.
  • Clean glass and inspect completed work for quality.
  • Organize materials and maintain a clean, safe, and efficient shop.
  • Load company vehicles and prepare materials for upcoming jobs.
  • Follow all company safety procedures and proper glass-handling practices.
  • Assist with auto glass work when qualified or as training becomes available.
  • Perform other shop, installation, and general labor duties as needed.
Qualifications
  • No previous glass experience is required.
  • Interest in learning a skilled trade and developing long-term technical abilities.
  • Dependable, punctual, and able to follow instructions.
  • Comfortable using hand tools and learning power tools and shop equipment.
  • Good attention to detail and respect for customers’ property.
  • Able to work effectively as part of a two-person or larger installation team.
  • Able to safely lift and carry heavy or awkward materials, frequently weighing 50 pounds or more, with assistance or lifting equipment when appropriate.
  • Comfortable working on ladders and performing physical work throughout the day.
  • Valid driver’s license and an acceptable driving record.
  • Reliable transportation to and from work.
  • Ability to communicate professionally with coworkers and customers.
  • Willingness to work in the shop, outdoors, on construction sites, and inside occupied homes and businesses.
Helpful but Not Required
Experience in any of the following areas is helpful, but we will consider candidates without previous trade experience:
  • Glass installation or fabrication
  • Shower door installation
  • Auto glass repair or replacement
  • Carpentry, construction, remodeling, or finish work
  • Locksmithing or door hardware
  • Mechanical or maintenance work
  • Screen fabrication
  • Warehouse or shop work
  • Measuring and reading a tape measure accurately
  • Using drills, saws, grinders, sanders, or similar tools
What We Are Looking For
We are looking for someone who:
  • Shows up on time and is ready to work.
  • Takes safety seriously.
  • Is willing to listen, learn, and ask questions.
  • Takes pride in doing clean, accurate work.
  • Can stay productive without constant supervision.
  • Treats customers, coworkers, tools, and property with respect.
  • Wants to develop valuable trade skills and grow with the company.
This is not a desk job. It is a physical, hands-on position for someone who enjoys building, installing, solving problems, and seeing the finished results of their work.
Schedule

This is a full-time position. The normal schedule is primarily during weekday business hours, although start and end times may vary based on installation schedules, travel, and customer needs.
How to Apply
Please submit your name, contact information, work history, and a brief explanation of why you are interested in learning the glass trade. Applicants with construction, mechanical, installation, shop, or auto glass experience should include those details.
Abbey Glass is an equal opportunity employer.