2

Entry Level Help Desk Jobs in Holyoke, MA (NOW HIRING)

Be Seen First

The Receptionist/Admin Support role supports a small team by managing front desk operations and ... If so, let us help you in your job search today!

New

Be Seen First

Receptionist/data entry

Bloomfield, CT · On-site

$22 - $24/hr

The Receptionist/Data Entry role supports a small team by managing front desk operations and ... If so, let us help you in your job search today!

Be Seen First

Pay $25/hr entry level - increases with experience. 40hr/week 6:30am-2:30pm Performance based ... From the first shovel in the ground to the final touches, you'll help bring visions to reality ...

Club Manager

Springfield, MA · On-site

$24.04/hr

We Are Passionate - Positive energy with a real desire to help others. * We Are Ambitious - Always ... Growth Opportunities over 90% of our management team started as an entry level team member! * PTO ...

Club Manager

East Granby, CT · On-site

$24.04/hr

We Are Passionate - Positive energy with a real desire to help others. * We Are Ambitious - Always ... Growth Opportunities over 90% of our management team started as an entry level team member! * PTO ...

Club Manager

West Springfield, MA · On-site

$24.04/hr

We Are Passionate - Positive energy with a real desire to help others. * We Are Ambitious - Always ... Growth Opportunities over 90% of our management team started as an entry level team member! * PTO ...

next page

Showing results 1-20

Entry Level Help Desk information

See Holyoke, MA salary details

$12

$22

$33

How much do entry level help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for entry level help desk in Holyoke, MA is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.67 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Holyoke, MA?

The most popular types of Help Desk jobs in Holyoke, MA are:

What cities near Holyoke, MA are hiring for Entry Level Help Desk jobs?

Cities near Holyoke, MA with the most Entry Level Help Desk job openings:

Infographic showing various Entry Level Help Desk job openings in Holyoke, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $47,594 per year, or $22.9 per hour.

Receptionist/ admin support

Springfield, MA • On-site

$20 - $23/hr

Full-time

Posted 3 days ago

New

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.


Job description

Job description

The Receptionist/Admin Support role supports a small team by managing front desk operations and performing general administrative tasks. Reporting directly to the Office Manager, this role encompasses receptionist duties, appointment scheduling, data entry, and basic bookkeeping, ensuring smooth office workflow and excellent customer interaction.

Responsibilities

  • Manage reception duties, including greeting visitors and directing calls
  • Perform accurate and timely data entry tasks
  • Schedule and coordinate appointments
  • Handle customer interactions with professionalism and courtesy
  • Answer and route phone calls efficiently
  • Maintain filing systems and documentation
  • Process incoming and outgoing mail
  • Organize and manage office information and records
  • Support general administrative tasks including basic bookkeeping

Preferred Qualifications

  • Entry-level experience in administrative support or data entry
  • Proficiency with Microsoft Office applications
  • Strong customer service and communication skills
  • Effective organizational and multitasking abilities
  • Good time management skills

Company Description

BOSS ProStaffing helps find the best local talent for some of the most reputable companies in the area. We strive to find the best possible fit for each candidate that truly wants to work. Everyone wants a job but do you want to work? If so, let us help you in your job search today!