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Entry Level Help Desk Jobs in Clinton, MA (NOW HIRING)

Franklin Pierce University

Helpdesk Technician I

Rindge, NH · On-site

$19.75 - $26.50/hr

This is an entry-level role with full training provided by our internal team -- no prior helpdesk experience is required, just strong customer service instincts and a willingness to learn. Job ...

Franklin Pierce University

Helpdesk Technician I

Rindge, NH · On-site

$19.75 - $26.50/hr

This is an entry-level role with full training provided by our internal team - no prior helpdesk experience is required, just strong customer service instincts and a willingness to learn. Job ...

Jencap

Claims Assistant-Entry Level

Worcester, MA · On-site

$18.75 - $23.75/hr

It also involves communication with third parties, and routine reporting to help ensure claims are ... Review and update claims procedures and desk guides as needed to support consistent workflows and ...

Belmont Family Dentistry

Be Seen First

Dental Receptionist

Belmont, MA · On-site

$15 - $18/hr

Private Dental Practice looking for a Front Desk Receptionist who is an enthusiastic, personable ... Looking for an entry level candidate with great enthusiasm! Will provide all necessary training!

Timberline Construction

Project Engineer

Tewksbury, MA · On-site

$60K - $70K/yr

Field Project Engineer Tewksbury, MA | Full-Time | Entry Level Build Your Career in the Field ... You won't be sitting behind a desk all day. You'll spend time in the field, work directly with ...

Timberline Construction

Project Engineer

Tewksbury, MA · On-site

This is an entry-level opportunity to work alongside our Project Management and Field teams and get ... You won't be sitting behind a desk all day. You'll spend time in the field, work directly with ...

New

Timberline Construction

Project Engineer

Tewksbury, MA · On-site

$60K - $70K/yr

This is an entry-level opportunity to work alongside our Project Management and Field teams and get ... You won't be sitting behind a desk all day. You'll spend time in the field, work directly with ...

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Entry Level Help Desk information

See Clinton, MA salary details

$13

$25

$37

How much do entry level help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for entry level help desk in Clinton, MA is $25.38, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $28.46 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Clinton, MA?

The most popular types of Help Desk jobs in Clinton, MA are:

What job categories do people searching Entry Level Help Desk jobs in Clinton, MA look for?

The top searched job categories for Entry Level Help Desk jobs in Clinton, MA are:

What cities near Clinton, MA are hiring for Entry Level Help Desk jobs?

Cities near Clinton, MA with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Clinton, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 5% Contract, and 1% Nights. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $52,782 per year, or $25.4 per hour.

Helpdesk Technician I

Rindge, NH • On-site

Franklin Pierce University
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Franklin Pierce Universityexternal

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Key responsibilities

  • Respond to phone and email inquiries by providing frontline troubleshooting for software, hardware, and general computer use issues.

  • Create, triage, and route support tickets to the appropriate queue or technician based on issue type and priority.

  • Escalate complex issues to Tier 2 and coordinate with field technicians for on-site support when needed.

Job description

Position Summary:
The Helpdesk Technician I provides frontline support on a variety of information technology, telecommunications, and computer use inquiries. This role identifies, researches, and resolves common technical problems; responds to phone and email requests for support; and documents issues to ensure timely resolution. The Technician escalates more complex issues to Tier 2 and coordinates with field technicians when on-site support is needed nearby. This is an entry-level role with full training provided by our internal team — no prior helpdesk experience is required, just strong customer service instincts and a willingness to learn.
Job Responsibilities and Essential Functions of the Position:

  • Answer incoming calls and respond to email inquiries, providing frontline troubleshooting for software, hardware, and general computer use issues.
  • Create, triage, and route support tickets to the correct queue or technician based on issue type and priority.
  • Analyze and resolve common end-user issues, following up to confirm the request was resolved to the user’s satisfaction.
  • Reset passwords and manage user account access, including multi-factor authentication (MFA) resets.
  • Use remote support software to diagnose and resolve issues on end-user devices.
  • Monitor network and associated devices for potential issues; identify and escalate critical incidents with a strong sense of urgency and ownership.
  • Escalate tickets to Tier 2 or other appropriate resources when an issue is beyond Level 1 scope.
  • Notify and coordinate with field technicians when a new ticket comes in near their current location, to support faster on-site response.
  • Provide basic troubleshooting support for commonly used software packages (e.g., learning management systems, Microsoft Office).
  • Assist with training end users on basic PC skills and computer usage policies.
  • Create, update, and maintain articles in the IT knowledge base to support self-service and consistent issue resolution.
  • Use the IT Helpdesk ticketing and knowledge base system to record, assign, track, close, and analyze all Helpdesk requests.
  • Participate in internal training provided by the IT team to build skills and take on more responsibility over time.
  • Perform other duties as assigned, including attending department, organizational, or outside meetings and trainings as requested.

Leading Others: No
Position Requirements/Skills/Abilities:
  • Strong PC skills and working knowledge of Windows; Mac OS experience a plus.
  • Strong customer service, phone, and organizational skills.
  • Willingness to learn and be trained on internal systems and processes.
  • Basic understanding of networking fundamentals.
  • Basic understanding of client-server concepts.
  • No prior helpdesk experience required — comprehensive training is provided.

FPU offers competitive wages and benefits packages, including medical, dental and vision coverage, 403(b) retirement plan through TIAA, life insurance, short- and long-term disability, educational benefits (for employee and qualifying dependents), pet insurance, accident insurance, critical illness coverage, travel discounts, 160 hours of paid time off (PTO), with additional paid sick time for your well-being, and paid holidays.  Candidates should submit a cover letter and résumé. FPU is committed to enhancing the diversity of its community in many realms and is an Equal Opportunity Employer (EEO). Find out more at www.franklinpierce.edu.

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