ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Washington (NOW HIRING)

PlanIT Group LLC

Help Desk Administrator

Annapolis, MD · On-site

This is an entry level position. Additional Information PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer. All your information will be kept confidential according to ...

Custom Software Systems, Inc.

Be Seen First

Tier 1 IT Help Desk Technician

Washington, DC · On-site

This is an excellent opportunity for an entry-level IT professional who enjoys helping people ... Respond to help desk tickets and troubleshoot basic hardware, software, printer, and peripheral ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ... CompTIA A+ or similar entry-level IT certification. * HDI Customer Service Representative (CSR) ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD) . This role serves as a 24x7x365 ...

Cloudforce

Helpdesk Technician I

National Harbor, MD · On-site

$50K/yr

Qualifications * 0-2 years of experience in a help desk, technical support, or customer-facing role ... Preferred Skills and Experience * Entry-level IT or Microsoft certifications (CompTIA ITF+, A+, AZ ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support ... This is an entry-level role ideal for candidates who are eager to grow their technical skills while ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Washington

Entry Level Help Desk information

See Washington salary details

$14

$26

$38

How much do entry level help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level help desk in Washington is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Washington? The most popular types of Help Desk jobs in Washington are:
What are popular job titles related to Entry Level Help Desk jobs in Washington? For Entry Level Help Desk jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Washington look for? The top searched job categories for Entry Level Help Desk jobs in Washington are:
What cities in Washington are hiring for Entry Level Help Desk jobs? Cities in Washington with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Washington as of July 2026, with employment types broken down into 73% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.

Help Desk Administrator

PlanIT Group LLC

Annapolis Junction, MD

Other

Re-posted 23 days ago

Job description

Company Description

PlanIT Group :  specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectors

Job Description
  • Applicants must have a TS/SCI
  •  Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
  • Attempts to resolve as many incidents during the first call, or at Tier I.
  • Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service. 
  • Working knowledge of computers, printers, laptops and common windows applications. 
Qualifications

Active TS/SCI required

Security+ CE certification required prior to start.  You can interview without the certification but not start until it's been obtained


Please note:  This is an entry level position.  



Additional Information

PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.

All your information will be kept confidential according to EEO guidelines.

Apply