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Entry Level Help Desk Support Jobs in Milwaukee, WI

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of ...

River Run Computers

Support Desk Technician

Milwaukee, WI · On-site

$19.75 - $26.50/hr

Support Desk Technicians are the ultimate troubleshooters, wielding their knowledge of hardware and software systems like a superhero tool belt. You will be the friendly face clients speak with when ...

River Run Computers

Support Desk Technician

Milwaukee, WI · On-site

$19.75 - $26.50/hr

Support Desk Technicians are the ultimate troubleshooters, wielding their knowledge of hardware and software systems like a superhero tool belt. You will be the friendly face clients speak with when ...

Cacheflow

Deal Desk Analyst

Milwaukee, WI · On-site

$85 - $100/hr

Help support deal desk systems including DealHub (CPQ) and Salesforce, contributing to data integrity and process consistency under the guidance of the Systems Design team * Assist with configuring ...

BESSystemhaus

IT Support Technician

Milwaukee, WI · Remote

$22 - $30.25/hr

... help desk procedures Log all help desk interactions Redirect problems to tier 2 and tier 3 level support as required Identify and escalate situations requiring urgent attention Track and route ...

New

BESSystemhaus

IT Support Technician

Milwaukee, WI · On-site +1

$20.25 - $27.75/hr

... help desk procedures Log all help desk interactions Redirect problems to tier 2 and tier 3 level support as required Identify and escalate situations requiring urgent attention Track and route ...

Wellpoint Care Network

IT Specialist I

Milwaukee, WI · On-site

Help Desk Support * Respond to IT requests that come in via the help desk ticket system and phone calls. * Provide remote or desktop assistance with user requests when necessary. * Keep requests ...

TIER4 GROUP

PC Support Technician

Milwaukee, WI · On-site

Experience: Minimum 2 years of technical Help Desk or IT support experience . * Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools

White Lodging Careers

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

... support daily front office operations at the Milwaukee Marriott Downtown. This is an entry-level ... cross-training - helping build a knowledgeable, confident front desk team that delivers ...

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI · On-site

$19.25 - $26/hr

Matt Hoye Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Milwaukee, WI

Entry Level Help Desk Support information

See Milwaukee, WI salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level help desk support in Milwaukee, WI is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.74 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Milwaukee, WI?

For Entry Level Help Desk Support jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Milwaukee, WI look for?

The top searched job categories for Entry Level Help Desk Support jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Entry Level Help Desk Support jobs?

Cities near Milwaukee, WI with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $42,716 per year, or $20.5 per hour.

IT Help Desk Analyst 1

Walbec Group

Waukesha, WI • On-site

Full-time

Dental, Vision, PTO

Re-posted 26 days ago

Key responsibilities

  • Provide basic end-user support by documenting incident tickets, performing initial troubleshooting, and escalating issues as needed.

  • Assist end users with operation and support of technology devices including computers, printers, smartphones, tablets, and video conferencing equipment.

  • Perform setup, configuration, and preventative maintenance of end user devices using diagnostic tools and resources.

Walbec Group rating

5.6

Company rating: 5.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Description:

AboutWalbecGroup

Walbecproduces high-quality construction materials and delivers unparalleled professionaldesign,engineeringand construction services atits six companies, including Payne and Dolan, Northeast Asphalt, Zenith Tech, Parisi, Premier Concrete, and Construction Resources Management.Whether building bridges, stabilizing shorelines, rehabilitating structures, or providing site engineering and construction solutions for solar,Walbecis yourbridge toexpertisein construction and engineering.

With safety and ethics at the core of everything we do, our experienced professionals are hard at work on commercial and industrial sites throughout the Midwest.

The Position:

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can be delivered through various methods including telephone, chat, video, remote desktop access, and in-person assistance.

End User Support

  • Responsible incident reporting through telephone calls, chat, email, or in person

  • Responsible for creating incident tickets for each new incident reported to the service desk

  • Perform initial triage and diagnostic troubleshooting to determine cause and remediate if possible

  • Escalate incident tickets to support after initial triage has been completed and basic diagnostic information has been assembled and documented in the incident ticket

  • Prioritize and schedule incident resolution with end users when required

  • Provide support through end user education for the operation of technology including computers, printers, fax machines, smartphones, tablets, and video conferencing equipment

  • Test and validate fixes for reported issues to ensure problem resolution

  • Perform post resolution follow-ups to ensure end-user satisfaction

Hardware Support

  • Utilizes various diagnostic tools to perform troubleshooting including: SysInternals Suite, Event Viewer, Resource Monitor, and Task Manager

  • Access system, driver, and application updates through various resources including the internet

  • Perform setup, configuration, and asset tagging of all End User Devices

  • Perform preventative maintenance including checking and cleaning end user devices when needed and during the off-season period

  • Maintain working knowledge of trends and best practices in regards to desktop and Laptop PC hardware and software

  • Maintain list of hardware and software support contact information

Requirements:

  • Associates Degree related to Information Technology

  • 1 Year of Experience in Similar role in place of Associate Degree

  • Basic knowledge of Microsoft Windows desktop operating systems

  • Basic knowledge of Microsoft Office Suite

  • Basic knowledge of computer hardware and software

  • Basic knowledge of networking design and terminology

The Benefits:

  • Competitive compensation aligned with industry standards

  • Employer PaidMedicalPlan with HRA contribution (eligibility requirements)

  • Dental, Vision, andLifeInsurance

  • Flex Spending Account (FSA)

  • Employee Assistance Program (EAP)

  • Company-paidshort and long-term disability coverage

  • Paid parental leave

  • Generous PTO and paid holidays

  • Profit sharing

  • RobustWalbectraining and professional development program

  • Ongoing career growth opportunities

We are an Equal Employment Opportunity (EEO) and Affirmative Action employer, and it is our practice toprovideequal employment opportunities to all qualified applicants. In addition, it is the policy of the Company tocomply withapplicable federal,stateand local laws governing nondiscrimination in employment in each locality in which the Company has employees. Women and minorities are encouraged to apply!

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