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Entry Level Help Desk Support Jobs in Grand Prairie, TX

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Duties: Answer phones, answer emails, provide basic technical support to council, such as ...

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Duties: Answer phones, answer emails, provide basic technical support to council, such as ...

Bluewater Learning, Inc.

Support Representative

Plano, TX

$17.25 - $23.25/hr

We are looking for an entry-level LMS Support Representative who is eager to start or grow a career ... Training in troubleshooting and providing help desk support. * Experience in customer-facing roles.

Bluewater Learning, Inc.

Support Representative

Plano, TX

$17.25 - $23.25/hr

We are looking for an entry-level LMS Support Representative who is eager to start or grow a career ... Training in troubleshooting and providing help desk support. * Experience in customer-facing roles.

CBSNorthStar

Support Analyst (Help Desk)

Dallas, TX · On-site

$20.25 - $27.75/hr

We help hospitality professionals build more efficient restaurants and bars and we need people like you to help make sure their business stays on track. Our dynamic Support Center is currently ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

... On Experience! Entry-Level IT Support Role - Full Training Provided Ready to break into the ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · On-site

$16.25 - $18/hr

... On Experience! Entry-Level IT Support Role - Full Training Provided Ready to break into the ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Kelli's Gift Shop Suppliers

IT Summer Intern

Coppell, TX · On-site

$13.75 - $18.50/hr

In addition, the intern will support day-to-day help desk requests and gain hands-on exposure to infrastructure, hardware, and systems administration projects while shadowing experienced IT ...

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Entry Level Help Desk Support information

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How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Grand Prairie, TX is $19.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Grand Prairie, TX? For Entry Level Help Desk Support jobs in Grand Prairie, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Grand Prairie, TX look for? The top searched job categories for Entry Level Help Desk Support jobs in Grand Prairie, TX are:
What cities near Grand Prairie, TX are hiring for Entry Level Help Desk Support jobs? Cities near Grand Prairie, TX with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Help Desk

Help Desk

ettain group

Irving, TX • On-site

$19.25 - $26/hr

Contractor

Posted 6 days ago

Job description

Company Description

Work for one of the nation's largest and most prominent values-based youth development organizations. The non-profit company provides a program for young people that builds character, trains them in the responsibilities of participating citizenship, and develops personal fitness.

For over a century,the non-profit has helped build the future leaders of this country by combining educational activities and lifelong values with fun. The company believes - and, through over a century of experience, knows - that helping youth is a key to building a more conscientious, responsible, and productive society.

Job Description

Hours: 8 - 5, Monday through Friday. The center is open 7:00 - 7:00 so some overtime might be required.


Duties: Answer phones, answer emails, provide basic technical support to council, such as connectivity, Outlook, proprietary software, password reset.


Customer base: Mostly employees that belong to the national office or our individual councils throughout the country. Some volunteer support is required.


Qualifications

Requirements: Should have an excellent voice on the phone, great customer service skills, decent spelling and grammatical skills, troubleshooting, typing - 45 wpm. 


Additional Information

All your information will be kept confidential according to EEO guidelines.

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