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Help Desk Jobs in Grand Prairie, TX (NOW HIRING)

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

Responsibilities : • Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs • ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

M1 Support Services

Help Desk Lead

Westlake, TX

Lead Help Desk Duties * Lead and supervise daily help desk operations in support of mission-critical users and systems * Serve as the primary escalation point for Tier I and Tier II support issues

M1 Support Services

Help Desk Lead

Westlake, TX

Lead Help Desk Duties * Lead and supervise daily help desk operations in support of mission-critical users and systems * Serve as the primary escalation point for Tier I and Tier II support issues

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous ...

Bear Technologies Corporation

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous ...

Bear Technologies

Help Desk Technician

Plano, TX

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous ...

smiledoctors

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Looking for a position that makes you smile? We're seeking a Help Desk Technician to join our growing team. Responsible for providing initial and on-going IT (Internet Technology) Help Desk support ...

BEAR Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous ...

Harris & Harris

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We're looking for friendly ...

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...

Infojini Inc

Help Desk Support

Dallas, TX · On-site

$19.75 - $26.75/hr

Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills and the ...

Smile Doctors

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Looking for a position that makes you smile? We're seeking a Help Desk Technician to join our growing team. Responsible for providing initial and on-going IT (Internet Technology) Help Desk support ...

Smile Doctors , LLC

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Looking for a position that makes you smile? We're seeking a Help Desk Technician to join our growing team. Responsible for providing initial and on-going IT (Internet Technology) Help Desk support ...

Medix

Help Desk Lead

Lewisville, TX · On-site

$32 - $34/hr

Job Summary Our client is seeking a Help Desk Lead to assist with Windows 11 upgrades and help the local team assess transition issues. The role is a contract position with potential for extension ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in Dallas, TX. Description: This exciting opportunity will assist in building and being part of a Global IT ...

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Help Desk information

See Grand Prairie, TX salary details

$12

$21

$32

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Grand Prairie, TX is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Grand Prairie, TX? The most popular types of Help Desk jobs in Grand Prairie, TX are:
What are popular job titles related to Help Desk jobs in Grand Prairie, TX? For Help Desk jobs in Grand Prairie, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Grand Prairie, TX look for? The top searched job categories for Help Desk jobs in Grand Prairie, TX are:
What cities near Grand Prairie, TX are hiring for Help Desk jobs? Cities near Grand Prairie, TX with the most Help Desk job openings:
Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Lewisville Independent School District

Lewisville, TX • On-site

$18.50 - $25/hr

Full-time

Posted 20 hours ago

Lewisville ISD (Texas) rating

6.6

Company rating: 6.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

302nd of 538 rated elementary and secondary schools

Job description

Position Type:
Technology/Help Desk Tech
Date Posted:
2/26/2026
Location:
TECHNOLOGY 821
Date Available:
Varies
Attachment(s):
  • Help Desk Technician.docx

What Lewisville ISD (Texas) employees say

Pay

Hours and flexibility

Workplace

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