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Entry Level Help Desk Support Jobs in Grand Prairie, TX

smiledoctors

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Responsible for providing initial and on-going IT (Internet Technology) Help Desk support for all Team Members either working at the clinics or from home. How you'll make us better: * Troubleshoot ...

Smile Doctors

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Responsible for providing initial and on-going IT (Internet Technology) Help Desk support for all Team Members either working at the clinics or from home. How you'll make us better: * Troubleshoot ...

Smile Doctors , LLC

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Responsible for providing initial and on-going IT (Internet Technology) Help Desk support for all Team Members either working at the clinics or from home. How you'll make us better: * Troubleshoot ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ... Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ... Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

Methodist Health System is a faith-based organization dedicated to improving lives through quality healthcare. The Help Desk Analyst provides technical support to internal and external users ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Harris & Harris

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the Network Analyst ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...

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Entry Level Help Desk Support information

See Grand Prairie, TX salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Grand Prairie, TX is $19.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Grand Prairie, TX? For Entry Level Help Desk Support jobs in Grand Prairie, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Grand Prairie, TX look for? The top searched job categories for Entry Level Help Desk Support jobs in Grand Prairie, TX are:
What cities near Grand Prairie, TX are hiring for Entry Level Help Desk Support jobs? Cities near Grand Prairie, TX with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you

Help Desk Technician

smiledoctors

Dallas, TX

$19.75 - $26.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Looking for a position that makes you smile?

We’re seeking a Help Desk Technician to join our growing team.

Responsible for providing initial and on-going IT (Internet Technology) Help Desk support for all Team Members either working at the clinics or from home. 

How you’ll make us better:

  • Troubleshoot computer or network issues in a timely manner
  • Explain computer issues to non-technical team members
  • Effectively communicate with IT Team Members
  • Troubleshoot Patient Management System issues
  • Set up and maintain computer equipment as needed
  • This role requires regular use of approved AI tools to perform assigned tasks more efficiently and effectively. AI is a core part of how work is done in IT at Smile Doctors, and team members are expected to actively adopt and responsibly use AI in their daily work, in alignment with company policies. 

Your special skills:

 

  • Basic teamwork Skills
  • Basic multitasking and prioritization skills
  • Ability to listen and understand information verbally and in writing

Prerequisites for success:

  • High school diploma or equivalent required
  • Six (6) months previous Help Desk experience required; one (1) year preferred
  • COMPTIA A+ and/or Network+ certification preferred

We saved the best for last.

In exchange for the dynamic contribution you’ll bring to our team, we offer:

  • Competitive salary 
  • Medical, dental, vision and life insurance 
  • Short and long-term disability coverage 
  • 401(k) plan 
  • 3 weeks paid time off in your first year + paid holidays 
  • Discounts on braces and clear aligners for you and your family members 

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!

Apply