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Entry Level Help Desk Support Jobs in Washington

AXIS Management Group, LLC

Be Seen First

Help Desk Technician

Arlington, VA · On-site

$55K - $65K/yr

The Help Desk Technician will support government-furnished end-user devices and approved technology services while following established security, access-control, documentation, and escalation ...

New

Zolon Tech

Service Desk Support

Quantico, VA · On-site

Key Qualifications: 1- 2yrs IT help desk/service desk experience Windows 10/11, O365, remote ... support for imaging/VIP/SIOC as needed. Location: Quantico, VA (On-Site) Clearance: TS with SCI ...

New

Quevera LLC

Help Desk Specialist

Annapolis Junction, MD · On-site

$53K - $83K/yr

As a Help Desk Specialist, you'll play a critical role in maintaining and supporting collaboration services used across a secure government environment. Working as part of a small, highly ...

Zolon Tech

Service Desk Support

Washington, DC · On-site

Key Qualifications: * 1-2 years IT help desk/service desk experience * Windows 10/11, O365, remote ... weekend support for imaging/VIP/SIOC as needed. Location: Washington, DC, Client-HQ (On-Site ...

New

ActioNet

Help Desk Manager Level I

Arlington, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Active Top Secret clearance required. - Required Experience: 2+ years of IT support experience in a Help Desk environment - Experience with Cisco switches and routers - Required Certifications:

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

Entarian

Help Desk Specialist

Silver Spring, MD

$25 - $28/hr

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service ... The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

This role oversees help desk operations, service delivery, support staff performance, escalation management, and support process discipline while ensuring the team operates within enterprise ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Washington

Entry Level Help Desk Support information

See Washington salary details

$11

$23

$37

How much do entry level help desk support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level help desk support in Washington is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Washington? For Entry Level Help Desk Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Washington look for? The top searched job categories for Entry Level Help Desk Support jobs in Washington are:
What cities in Washington are hiring for Entry Level Help Desk Support jobs? Cities in Washington with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,105 per year, or $23.6 per hour.

Part Time Cleared Helpdesk Technician (onsite)

Marathon TS

Ashburn, VA • On-site

$20.50 - $27.50/hr

Full-time

Re-posted 18 days ago

Job description

Job Summary:
Marathon TS is looking to hire a part-time cleared Helpdesk Technician to work onsite in Ashburn, VA, supporting the Department of Homeland Security Customs and Border Protection. The role involves providing IT helpdesk support, ensuring documentation quality, and assisting users with technical issues related to Operational Technology.
Responsibilities:
• follow up via phone and email to previously created/submitted trouble tickets by CBP end users in the field
• ensuring that documentation aligns with the highest quality standards while providing effective technical support to users
• analyzing product documentation, identifying areas for improvement, and writing clear, concise user guides, help manuals, and standard operating procedures
• offering help desk support, addressing user queries, troubleshooting technical issues, and ensuring a seamless user experience
• communicate troubleshooting instructions to remote users
• support includes identity management and role assignments
Qualifications:
Required:
• Associates degree in Communications, Technical Writing, Information Technology, or a related field.
• Minimum of 2 years of experience in help desk support.
• Proficient in documentation tools such as Microsoft Word, Adobe FrameMaker, or equivalent software.
• Strong understanding of help desk software and ticketing systems.
• Excellent communication skills, both written and verbal, and the ability to present complex information clearly.
• Active Client CBP EOD or DoD Secret or Top Secret clearance
Company:
Marathon TS provides a full range of consulting & manpower services for clients that needs support from skilled and experienced individuals. Founded in 2009, the company is headquartered in Sterling, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Marathon TS logo

About Marathon TS

Sourced by ZipRecruiter

Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Sterling, VA, US

Year founded

2009

Social media

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