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Entry Level Help Desk Support Jobs in Washington

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

Agile Defense is dedicated to providing innovative solutions to support the nation's critical missions. They are seeking a Help Desk Analyst to provide support for both internal and external ...

Kaizen Approach, Inc

Help Desk Specialist

Linthicum, MD · On-site

$85K - $109K/yr

We are currently looking to hire a Help Desk Specialist to support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... You will have the chance to support our government clients with cutting-edge technology solutions ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... You will have the chance to support our government clients with cutting-edge technology solutions ...

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... You will have the chance to support our government clients with cutting-edge technology solutions ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Washington

Entry Level Help Desk Support information

See Washington salary details

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$37

How much do entry level help desk support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for entry level help desk support in Washington is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
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What job categories do people searching Entry Level Help Desk Support jobs in Washington look for? The top searched job categories for Entry Level Help Desk Support jobs in Washington are:
What cities in Washington are hiring for Entry Level Help Desk Support jobs? Cities in Washington with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Washington as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution, with an average salary of $49,105 per year, or $23.6 per hour.
Help Desk Specialist - Level 2

Help Desk Specialist - Level 2

Stratum Networks

Annapolis Junction, MD

$74K - $101K/yr

Full-time

Medical, Retirement, PTO

Re-posted 27 days ago

Job description

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Help Desk Specialist 2 who would support one of our clients located in the Annapolis Junction, MD area.

CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.

RESPONSIBILITIES:  
Provides support 365 days a year. Shifts are rotating, 4 days a week, 10 hours a day. Shifts are 6am – 4pm and 12pm to 10pm. Help Desk support as defined by first response/Tier 1 support.

As our Help Desk Specialist 2, your day-to-day responsibilities could include:
  • Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
  • Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgment to the end user validating receipt of the ticket
  • If possible, resolve ticket, communicate resolution to the end user and obtain customer sign-off before closing ticket. If unable to resolve thoroughly document ticket with actions taken in an attempt to resolve and escalate ticket in accordance with
  • Assist users with account creation, accessing and using IT systems
  • Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes
  • Analyze, log and track issue and problem tickets related to Intel ink application
  • Compile and organize data for monthly status reports
  • Provide trend analysis and metrics to the Government based on gathering data and monthly status reports
  • Provide daily written and oral communications, make recommendations for improving documentation
  • Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement
  • Update and maintain the Help Desk Handbook to stay consistent with current processes and procedures
  • Provide recommendation to the Government on issues/problems identified and reported in trend analysis
  • Attend weekly meeting to apprise the Government on the status of tickets and any issues/problems with resolving tickets
Provides 365 days, 4 days a week, 10 hour a day shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 and 2 support.
Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users

• Provide health and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
• Document and communicate outage information to co-workers and customers
• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed
• Provide basic instructions on how to use services to both external and internal customers
• Troubleshoot customer accounts and users’ ability to logon to the collaboration environment
IMPORTANT: DoD 8570 Compliance with IAT level 1 is required.
 
Salary: $74k - $101k depending on experience and contract.
Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays.  Eligible for health care (single and family) immediately.  401(k) plan with employer match available.

REQUIREMENTS:
  • Three (3) years of Help Desk experience.
  • Bachelor's Degree in a Business, Technical or Math related field OR Five (5) years’ experience with an Associate's Degree OR Seven (7) years’ experience may be substituted for the Bachelor's Degree.
  • TS/SCI with Polygraph.
STRATUM NETWORKS OVERVIEW:
Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.  Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.
 
As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit www.stratumnet.com.  
 
Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.