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Entry Level Help Desk Support Jobs in Washington

Cherokee Federal

Help Desk Specialist I

Washington, DC · On-site

$100K - $111K/yr

Join our team as a Help Desk/GSO Specialist supporting the Office of the Chief of Protocol (S/CPR). In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with ...

Cherokee Federal

Help Desk Specialist I

Washington, DC · On-site

$100K - $111K/yr

Join our team as a Help Desk/GSO Specialist supporting the Office of the Chief of Protocol (S/CPR). In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

Agile Defense is dedicated to providing innovative solutions to support the nation's critical missions. They are seeking a Help Desk Analyst to provide support for both internal and external ...

NeevSys Inc

Help Desk Manager

Rockville, MD · On-site

Help Desk Manager / Service Desk Lead Location: Silver Spring, MD, Hybrid Work Schedule: Monday ... The Service Desk supports scientific computing tools, clinical and nonclinical study-data platforms ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... You will have the chance to support our government clients with cutting-edge technology solutions ...

Kaizen Approach, Inc

Help Desk Specialist

Linthicum, MD · On-site

$85K - $109K/yr

We are currently looking to hire a Help Desk Specialist to support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... You will have the chance to support our government clients with cutting-edge technology solutions ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... You will have the chance to support our government clients with cutting-edge technology solutions ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Washington

Entry Level Help Desk Support information

See Washington salary details

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How much do entry level help desk support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level help desk support in Washington is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
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What job categories do people searching Entry Level Help Desk Support jobs in Washington look for? The top searched job categories for Entry Level Help Desk Support jobs in Washington are:
What cities in Washington are hiring for Entry Level Help Desk Support jobs? Cities in Washington with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,105 per year, or $23.6 per hour.

Help Desk Specialist L1 with Security Clearance

Black Eagle Defense

Annapolis, MD • On-site

$60K - $100K/yr

Other

Posted 8 days ago

Job description

Job Description SALARY RANGE $60,000 - $100,000/year DUTIES As a successful candidate for the Help Desk Specialist L1 role, you will provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 support. You will offer phone and in-person assistance to users in areas such as e-mail, LAN/WAN connectivity, directories, standard desktop images and applications, as well as COTS and GOTS software. You will serve as the initial point of contact for troubleshooting IT-related issues, including hardware/software problems, password resets, and printer malfunctions. Required Skills SKILLS • Utilize work aids to resolve tickets at the lowest level of support • Receive, triage, and route tickets to Tier 2 Help Desk • Compile and organize data for monthly status reports • Develop an understanding of numerous process flows to other IT systems; create and maintain user accounts • Create Help Desk tickets in the designated ticket tracking system and provide an initial acknowledgment to the end user confirming receipt • Assist users with account creation, access, and usage of IT systems • Update Standard Operating Procedure documents to reflect new system functionality or configuration changes • Analyze, log, and track issue and problem tickets related to the Intelink application QUALIFICATIONS Two (2) years of demonstrated Help Desk experience with an Bachelor's degree OR Six (6) years of experience, and an Associates' Degree may be substituted. • Rotating Shift work position, 365 days a year, 7 days a week, 24 hours a day. • Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users. • Provide health and status monitoring, and take appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart the service and/or servers to resolve the issue. • Document and communicate outage information to co-workers and customers. • Provide tier 1 response to customer service requests received via phone, email, chat, and tickets. • Document all communications in a ServiceNow ticket system, escalate tickets as needed. • Provide basic instructions on how to use services to both external and internal customers. • Troubleshoot customer accounts and users' ability to log in to the collaboration environment. CERTIFICATIONS Compliance with DoD 8570.01-M with a minimum certification of IAT Level I, such as: • CompTIA Security+ (SEC+) • Cisco Certified Network Associate (CCNA) • CompTIA A+ • CompTIA Network+ (Net+)

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