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Entry Level Help Desk Support Jobs in Texas (NOW HIRING)

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...

Star Pipe Products

Help Desk Support Tier 1

Houston, TX

$20.50 - $27.50/hr

Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

This entry-level position is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in developing their experience in IT help desk and technical support

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Texas

Entry Level Help Desk Support information

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Texas?

For Entry Level Help Desk Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Texas look for?

The top searched job categories for Entry Level Help Desk Support jobs in Texas are:

What cities in Texas are hiring for Entry Level Help Desk Support jobs?

Cities in Texas with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Texas as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution.

Help Desk Support Technician (Level II)

K2 Staffing

Dallas, TX • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 5 days ago

Job description

Job Summary:
K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms.
Responsibilities:
• Provide advanced support for Windows 10/11 desktop environments
• Troubleshoot and maintain Windows Server 2016 and 2019 systems
• Diagnose and resolve networking and connectivity issues
• Interpret system and event logs to identify root causes and implement solutions
• Respond to and resolve escalated support tickets requiring deeper technical expertise
• Monitor RMM and alerting systems to proactively address performance or security concerns
• Follow documented procedures to remediate alerts and system issues
• Manage new user setup, onboarding, and account provisioning
• Install and configure network equipment and related infrastructure
• Support LAN/WAN environments, including maintenance and troubleshooting
• Deploy and support network hardware
• Provide support for integrated systems such as access control, security devices, lighting, and HVAC connectivity
Qualifications:
Required:
• Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician
• Experience with firewall and network administration, specifically SonicWall and/or Meraki
• Working knowledge of troubleshooting desktops, servers, and network infrastructure
• Strong customer service orientation with a professional and approachable demeanor
• Excellent written and verbal communication skills, including the ability to explain technical concepts clearly
• Dependable and self-motivated with a strong sense of accountability
• Eagerness to continue learning and expanding technical expertise
Company:
K2 Staffing provides staffing and recruitment services focused on construction, engineering, and related professional roles. Founded in 2019, the company is headquartered in Carlsbad, USA, with a team of 2-10 employees. The company is currently Early Stage.

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