Onsite | Front Desk Role
Schedule: Monday-Friday: 8:00 AM-4:30 PM
Position Overview
We are seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a single onsite healthcare location. This is a patient-facing role that plays a critical part in ensuring timely, accurate, and compliant handling of medical record requests.
This position is ideal for someone who enjoys working directly with patients, is detail-oriented, and is looking for long-term growth opportunities within a healthcare organization.
Key Responsibilities
Responsibilities include, but are not limited to:
- Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
- Provide phone support to patients, providers, and authorized requestors
- Process Release of Information (ROI) requests accurately and timely
- Fax, scan, and manage incoming and outgoing medical record requests
- Burn medical images to CDs and share images electronically as required
- Support client relationship management through professional communication
- Assist with reporting and administrative duties such as data entry and email
- Ensure compliance with HIPAA, privacy regulations, and facility policies
Training & Onboarding
- Datavant DHISC training
- Hands-on, role-specific training during the first 30 days
Qualifications & Skills
- Strong customer service and communication skills
- Comfortable working in a patient-facing, front desk environment
- Detail-oriented with the ability to manage confidential information
- Reliable, punctual, and professional
- Ability to multitask and work independently
Education Requirement
- High School Diploma or GED required
Benefits & Growth Opportunities
- Full-time benefits, including:
- Medical, dental, and vision coverage
- 401(k) retirement plan
- Tuition reimbursement
- Paid Time Off, including major holidays
- In-person role with opportunities for growth and advancement within the company