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Entry Level Csr Jobs in Rochester, NY (NOW HIRING)

Community Veterinary Partners

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Entry Level Csr information

See Rochester, NY salary details

$9

$18

$26

How much do entry level csr jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level csr in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Service Representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic office applications is common. Patience, active listening, and a positive attitude are important soft skills that help build rapport with customers. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by entry-level Customer Service Representatives and how can they be managed?

Entry-level Customer Service Representatives (CSRs) often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning company systems quickly. To manage these challenges, it's important to stay organized, actively listen to customers, and seek guidance from more experienced team members. Many companies provide structured training and continuous support, so taking advantage of these resources can help new CSRs build confidence and develop effective problem-solving skills.

What does an entry level CSR do?

An entry level Customer Service Representative (CSR) is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle incoming calls, emails, or chats from customers, document interactions, and escalate issues as needed. Entry level CSRs are expected to maintain a positive attitude, work efficiently, and follow company policies to ensure customer satisfaction and support business operations.

Is CSR an entry level job?

Customer Service Representative (CSR) positions are typically entry-level roles that require minimal prior experience. They often involve communication skills, basic computer knowledge, and a high school diploma or equivalent, making them accessible to recent graduates or those new to the workforce.

What is the difference between Entry Level Csr vs Customer Service Representative?

AspectEntry Level CsrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageCommon in retail, telecom, hospitalityWidespread across various industries including retail, finance, healthcare
Search & Comparison IntentEntry level roles, beginner customer support jobsExperienced roles, career progression in customer service

Both roles focus on customer interaction, but Entry Level Csr typically refers to initial support positions requiring minimal experience, while Customer Service Representative can include more experienced roles with additional responsibilities. Understanding these differences helps job seekers target the right positions based on their experience level.

What are the most commonly searched types of Csr jobs in Rochester, NY? The most popular types of Csr jobs in Rochester, NY are:
What are popular job titles related to Entry Level Csr jobs in Rochester, NY? For Entry Level Csr jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Csr jobs in Rochester, NY look for? The top searched job categories for Entry Level Csr jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Csr jobs? Cities near Rochester, NY with the most Entry Level Csr job openings:
Entry Level Csr jobs near you
Customer Service Representative

Customer Service Representative

Kelly Services

Rochester, NY

$19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Kelly Services, in collaboration with a leading company in the distribution sector, is seeking a Customer Service Representative in Rochester, NY . This is a direct hire opportunity, meaning you will be hired permanently with our client and offered their benefit and vacation package upon hire! 
Salary:
  • $19.50/hr

Shift:
  • Monday - Thursday 8:00am-5:00pm and Friday 7:00am-4:00pm

Benefits:
  • Health, Vision, Dental, and Life insurance
  • 401(k) matching
  • Paid time off

Responsibilities:
The Customer Service Representative is responsible for coordinating and performing all distribution center data entry functions to ensure accurate and timely information for customers and for the Company
  • Enters or processes data daily for several distribution center functions, including billing, purchase orders, delivery invoices to provide internal and external customers with accurate information, reduce errors, improve customer service, contain costs, and facilitate smooth operations.
  • Answers and places telephone calls using the highest level of customer service.
  • Takes calls from customers, troubleshoots any issues with ordering or deliveries and answers any customer questions. This often requires additional research and customer follow-up.
  • Routinely communicates with stores to obtain fax and AOS/ROP information to create orders, to provide stores with information regarding new products, promotions, and to allow them to plan effectively.
  • File maintenance of invoices, credits and charges.
  • Other duties may be assigned.

Qualifications:
  • High school diploma or GED.  
  • 1-2+ years of relevant work experience in data entry and customer service.
  • Customer service, technical skills (including Microsoft Excel, Word and Power Point)
  • Experience with voice selection technology and ERP systems. Lucas and JD Edwards experience preferred.
  • Strong managerial and leadership skills
  • Excellent administrative experience and attention to detail

Apply now for immediate consideration for this Customer Service Representative position in Rochester, NY. We look forward to connecting with you!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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