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Entry Level Collections Specialist Jobs (NOW HIRING)

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Entry Level Collections Specialist information

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How much do entry level collections specialist jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level collections specialist in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is an entry level collections specialist?

Entry Level Collections Specialists are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, or collection agencies and are tasked with negotiating payment plans, updating account information, and maintaining accurate records of all communications. This role often requires strong communication skills, attention to detail, and the ability to handle sensitive financial information. Entry-level positions generally provide training and do not always require prior experience in collections or finance. The job can be a good starting point for a career in finance or customer service.

What skills and qualifications are needed to thrive as an entry level collections specialist?

To thrive as an Entry Level Collections Specialist, you need a solid understanding of basic accounting principles, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and Microsoft Office Suite is commonly required. Excellent communication, negotiation, and problem-solving abilities help build rapport with clients and resolve outstanding debts effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relations, and supporting the financial health of the organization.

What are common challenges faced by entry level collections specialists, and how can they be managed?

Entry level collections specialists often encounter challenges such as handling difficult or unresponsive customers, managing a high volume of accounts, and meeting collection targets under time constraints. Building strong communication and negotiation skills, staying organized, and using customer relationship management (CRM) tools can help manage these challenges. Many organizations provide ongoing training and mentorship to help new specialists develop effective strategies for resolving overdue accounts while maintaining positive customer relationships.

What is the difference between Entry Level Collections Specialist vs Accounts Receivable Clerk?

AspectEntry Level Collections SpecialistAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; some roles prefer associate's degree
Work EnvironmentCollections calls, customer interaction, debt recoveryData entry, invoice processing, payment posting
Employer & Industry UsageFinancial services, healthcare, retailFinance, healthcare, manufacturing
Search & Comparison IntentFocus on debt collection, customer communicationFocus on accounts management, payment processing

The Entry Level Collections Specialist primarily handles debt recovery through customer communication and collections efforts, often requiring strong interpersonal skills. In contrast, an Accounts Receivable Clerk focuses on processing payments, maintaining financial records, and managing invoices. Both roles typically require similar educational backgrounds and are used across various industries, but they serve different functions within financial operations.

What cities are hiring for Entry Level Collections Specialist jobs?

Cities with the most Entry Level Collections Specialist job openings:

What are the most commonly searched types of Collections Specialist jobs?

The most popular types of Collections Specialist jobs are:

What states have the most Entry Level Collections Specialist jobs?

States with the most job openings for Entry Level Collections Specialist jobs include:

Entry Level Collections Specialist jobs near you

Collections Specialist (Contract)

Cooper Companies

Victor, NY

$22.90 - $27.89/hr

Full-time

Re-posted 21 days ago

Job description

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we're driven by a unified purpose of helping people experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com.

  • This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.)
  • This position requires full-time onsite work (5 days per week) in Victor, NY and is not eligible for relocation assistance.

Job Summary

The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools.

  • Associate's degree in Accounting, Business or equivalent experience (preferred).
  • 0-2 years of AR/collections experience (entry-level).
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience with ERP systems (Oracle or Microsoft Dynamics preferred).
  • Strong attention to detail and accuracy in data entry.
  • Excellent organizational and time-management skills.
  • Effective communication and customer service skills.
  • Ability to work in a fast-paced Global Business Services environment.
  • Proficiency in Microsoft Excel and ERP systems.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $22.90 and $27.89 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.


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Key Responsibilities

  • Collections Activities: Contact customers regarding past-due invoices; document collection efforts accurately.
  • Dispute Resolution: Assist in resolving basic billing disputes; escalate complex issues to the Supervisor.
  • Aging Report Review: Monitor assigned accounts and follow up on overdue balances.
  • Customer Service: Respond to inquiries promptly and professionally; maintain positive relationships with customers.
  • Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices.
  • Other Duties: Perform additional responsibilities as assigned by the Collections Supervisor.

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