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Entry Level Chat Support Jobs in Texas (NOW HIRING)

MCI Careers

Entry-Level Call Center Agent

Dallas, TX

$13.10 - $17.25/hr

One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support inbound and ...

MCI Careers

Entry-Level Call Center Agent

Dallas, TX · On-site

$14.75 - $19.50/hr

One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support ...

MCI Careers

Entry-Level Call Center Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support ...

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All JobsChat Support JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in Texas

Entry Level Chat Support information

What is an entry level chat support job?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What are the key skills and qualifications needed to thrive as an entry level chat support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the most commonly searched types of Chat Support jobs in Texas?

The most popular types of Chat Support jobs in Texas are:

What are popular job titles related to Entry Level Chat Support jobs in Texas?

For Entry Level Chat Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Entry Level Chat Support jobs in Texas look for?

The top searched job categories for Entry Level Chat Support jobs in Texas are:

What cities in Texas are hiring for Entry Level Chat Support jobs?

Cities in Texas with the most Entry Level Chat Support job openings:

Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Administrative Services Technical Support Specialist

OpenGov Inc.

Dallas, TX • On-site

$52K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago

Key responsibilities

  • Provide customer technical support through Phone, Chat, Web, and Email to address inquiries and resolve issues.

  • Assess, analyze, and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.

  • Troubleshoot technologies, replicate incidents, and document steps to reproduce issues, providing technical guidance and software training to customers and internal teams.

Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.
This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement.
The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.
Responsibilities:
  • Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
  • Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
  • Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
  • Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
  • Perform research across various tools to determine if the incident is a known issue or defect.
  • Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
  • Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
  • Contribute to the existing knowledge base to support customer self-service and training.
  • Participate in scheduled training sessions to learn internal and proprietary technologies.
  • Utilizing AI tools to service more customers faster with higher quality.

Requirements and Preferred Experience:
  • Experience in working with/troubleshooting: Data Management, ETLWorks pipeline, API data failures, CSS Coding, and/or AP Invoicing, Utility Billing, Budgeting or Procurement Products/Software
  • Interest in building strong interpersonal, written and verbal communication skills required.
  • Strong technical aptitude to problem solve and understand complicated problem statements required.
  • Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.
  • Excellent organizational, time-management, and prioritization skills required.
  • Ability to collaborate and thrive within a team environment required.
  • Ability to learn new technologies and concepts quickly required.
  • Ability to handle multiple competing priorities required.
  • Must be able to work specific shifts to provide support during business hours required.
  • Participate in rotating on-call after business hours support required.
  • Experience or interest in using AI

Compensation:
$52,000 - $60,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
  • Comprehensive healthcare options for individuals and families
  • Flexible vacation policy and paid company holidays
  • 401(k) with company match
  • Paid parental leave, wellness stipends, and HSA contributions
  • Professional development and growth opportunities
  • A collaborative office environment with weekly catered lunches.

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