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End User Manager Jobs in Georgia (NOW HIRING)

First Quality Enterprises, Inc.

End User Tech

Macon, GA · On-site

The End User Technology Technician is responsible for the business support needs, daily monitoring ... Divisional, local, enterprise incident management support. * Collaborate with Service Desk, Lead ...

First Quality Retail Services

End User Tech

Macon, GA · On-site

The End User Technology Technician is responsible for the business support needs, daily monitoring ... Divisional, local, enterprise incident management support. * Collaborate with Service Desk, Lead ...

Ruhrpumpen, Inc.

Sales Engineer - End User

Atlanta, GA · On-site

Job Summary Provides sales & customer support coverage, management and strategic focus for the North American End-user Sales of Ruhrpumpen in a defined territory and/or account lists. End-user Sales ...

Ruhrpumpen, Inc.

Sales Engineer - End User

Atlanta, GA · On-site

Job Summary Provides sales & customer support coverage, management and strategic focus for the North American End-user Sales of Ruhrpumpen in a defined territory and/or account lists. End-user Sales ...

Ruhrpumpen Group

Sales Engineer - End User

Atlanta, GA · On-site

Job Summary Provides sales & customer support coverage, management and strategic focus for the North American End-user Sales of Ruhrpumpen in a defined territory and/or account lists. End-user Sales ...

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End User Manager information

What does an end user manager do?

An End User Manager oversees the support and satisfaction of a company’s end users, ensuring they have the tools, resources, and help needed to perform their jobs effectively. They manage teams that handle IT support, troubleshoot issues, and coordinate technology deployments. Their responsibilities also include improving end-user experience, implementing best practices, and collaborating with other departments to align technology solutions with business needs.

What are the key skills and qualifications needed to thrive as an end user manager?

To thrive as an End User Manager, you need strong expertise in IT support, user experience optimization, and team leadership, often backed by a bachelor's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly expected. Excellent communication, problem-solving, and conflict resolution skills are crucial for ensuring user satisfaction and effective team coordination. These abilities are essential to maintain seamless technology operations, drive service improvements, and deliver a positive user experience.

How does an end user manager typically collaborate with IT support teams and other departments to ensure seamless user experiences?

An End User Manager actively coordinates with IT support teams, application owners, and department leads to address user needs and resolve technical issues quickly. They facilitate regular meetings to discuss recurring challenges, gather feedback from end users, and prioritize improvements. Effective collaboration often involves setting clear protocols, managing expectations, and ensuring that service delivery aligns with organizational goals. This cross-functional teamwork is essential to maintaining high satisfaction and productivity among end users.

What is the difference between End User Manager vs IT Support Supervisor?

AspectEnd User ManagerIT Support Supervisor
Required CredentialsBachelor's degree in IT, Business, or related field; certifications like ITIL or CompTIA A+Bachelor's degree in IT, Computer Science, or related; certifications like HDI Support Center Manager or CompTIA A+
Work EnvironmentOffice setting, managing end user technology needs, overseeing support teamsHelp desk or support center, supervising support staff, resolving technical issues
Employer & Industry UsageCorporate IT departments, service providers, large organizationsIT support teams, help desk operations, tech service providers

The End User Manager focuses on managing end user technology services and support teams, ensuring user satisfaction and efficient service delivery. The IT Support Supervisor primarily oversees technical support staff, handling user issues and maintaining support operations. While both roles require similar certifications and work environments, the End User Manager has a broader scope involving strategic planning and user experience management, whereas the IT Support Supervisor concentrates on day-to-day technical support activities.

What job categories do people searching End User Manager jobs in Georgia look for?

The top searched job categories for End User Manager jobs in Georgia are:

What cities in Georgia are hiring for End User Manager jobs?

Cities in Georgia with the most End User Manager job openings:

End User Manager jobs near you
Infographic showing various End User Manager job openings in Georgia as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

End User Tech

Macon, GA • On-site

First Quality Enterprises, Inc.
Manufacturing • 1 - 5K employees
Learn more about First Quality Enterprises, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

First Quality rating

7.3

Company rating: 7.3 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

Job description

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.
Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.
We are seeking an End User Tech for our First Quality Baby Products site located in Macon, GA. This position will be responsible for operational infrastructure support, maintenance and troubleshooting to ensure optimum utilization of IT resources. The End User Technology Technician is responsible for the business support needs, daily monitoring of Incidents / Requests, and the support of our user environment.
Primary responsibilities include:
  • Identifying, diagnosing, and resolving level one issues in computer hardware and software in laptops and PCs.
  • Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.
  • Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.
  • Providing one on one assistance to the end user regarding the technical flaw, either by phone, emails, or in person.
  • Troubleshooting network related issues like local area connection problems, network access, e-mail, internet, connectivity issues.
  • Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same.
  • Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management support.
  • Collaborate with Service Desk, Lead/Divisional IT Leads/IS/FQ Businesses.
  • Understands concepts of ITIL and IT service management.
  • Assist in change management efforts.
  • Provide feedback to services and capabilities provided by IT.
  • Responsible for customer /satisfaction, service level objectives and IT improvement plans.

The ideal candidate should possess the following:
  • Bachelor's Degree in Computer Science or related field or equivalent experience.
  • Strong problem solving and decision-making skills with excellent written and verbal communications skills.
  • 5+ years IT experience with at least 2 years in a $500M+ and/or Global Business.
  • High understanding of End User platforms and operating systems including Windows 7, Windows 10, Tablets, Apple iOS devices, Printers, Wireless connectivity.
  • Extensive application support experience.
  • Strong documentation skills.
  • Mac support experiences a plus.
  • Fluent in English; second language would be preferred.
  • Ability to work within a 24/7 environment across multiple time zones
  • Occasional travel to other First Quality offices required

What We Offer You
We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:
  • Competitive base salary and bonus opportunities
  • Paid time off (three-week minimum)
  • Medical, dental and vision starting day one
  • 401(k) with employer match
  • Paid parental leave
  • Child and family care assistance (dependent care FSA with employer match up to $2500)
  • Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
  • Tuition assistance
  • Wellness program with savings of up to $4,000 per year on insurance premiums
  • ...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

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