As an Assistant Manager, you are a key leader on the dispensary floor. You'll support store leadership in driving daily operations, developing staff, managing cash and inventory, and ensuring a compliant, customer-first environment. This is a high-impact role for someone who thrives in a fast-paced, highly regulated retail setting and is ready to grow their leadership career in cannabis.
Key Responsibilities:
Operations & Compliance
Oversee daily store operations and ensure adherence to all SOPs and company policies
Manage shift coverage, staffing adjustments, and timesheet accuracy
Ensure full compliance with all state cannabis regulations and internal procedures
Support change management implementations and ensure SOP updates are communicated and trained to all staff
Cash Management
Open and close petty cash banks
Facilitate cash vault services, pickups, and dropoffs
Reconcile EOD cash reports and manage POS/card/cash accuracy
Inventory Management
Receive deliveries and process vendor returns
Restock products and maintain accurate inventory levels
Conduct audits, adjustments, and oversee inventory destruction
Team Leadership & Development
Supervise, mentor, and develop a team of retail employees
Facilitate new hire training and ongoing sales and leadership coaching
Complete incident reports and maintain thorough documentation for performance management
Make recommendations for promotions and terminations
Ensure team compliance with attendance policies
Customer Experience
Set the standard for excellent, compliant customer service on the floor
Handle escalated customer issues with professionalism and efficiency
Coach budtenders in real time on product knowledge, service standards, and compliance
Manage customer queue and support floor operations during peak hours
Visual Merchandising & Marketing
Manage in-store digital menus, displays, and kiosk menus
Maintain print signage and banners
Implement sales and promotional content and gather customer feedback on campaigns
Reporting
Complete EOD, cash bank, and labor cost reporting
Track transaction value and customer complaints
Report employee relations issues, progressive discipline actions, and HR matters to leadership
Qualifications:
Must be at least 21 years of age
High school diploma or equivalent required
2+ years of retail, hospitality, or customer service experience required; supervisory experience preferred
Cannabis industry experience a plus - not required
Strong leadership, communication, and conflict resolution skills
Comfortable working in a highly regulated, compliance-driven environment
Proficiency with POS systems and inventory software; cannabis seed-to-sale experience a plus
Ability to work flexible hours including evenings, weekends, and holidays
Must be able to regularly lift up to 50 pounds and stand for up to 8 hours per shift
Must meet all state requirements for employment in a licensed cannabis facility
Compensation & Benefits:
$20.00/hr. | Full-time, 40 hours per week
50% Employee Discount
Health benefits available, including both high-deductible and low-deductible plan options
Employee Assistance Program (EAP)
Earned Sick & Safe Time (ESST)
Holiday Pay for anyone working New Year's Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day