Employee Experience Program Manager Jobs in Houston, TX

Innovapptive is a global leader for industrial connected worker solutions that brings front-line workers, back-office and assets together. The company uniquely unlocks all aspects of an enterprise's work management processes with its flagship patented no-code connected worker platform and integrated suite of apps that tightly integrate with enterprise ERP's, enterprise asset management (EAM) and asset performance management (APM) systems. The platform empowers operators, maintenance and warehouse teams to seamlessly collaborate and communicate to carry out work identification to work management workflows. Today, Innovapptive serves some of the world's largest asset intensive customers and helps them attract and retain the best talent with it's platform's end to end digital solutions to improve operational efficiencies, safety, compliance, asset uptime, and reliability. Innovapptive is headquartered in Houston, TX, with a Global Center of Excellence in Hyderabad, India and offices in Australia.

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!.

Recently in May 2023 Innovapptive raised a Series B investment led by Vista Equity Partners ("Vista"), a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses. Existing investor Tiger Global Management also participated in the round. Vista is a leading global investment firm with more than $96 billion in assets under management as of December 31, 2022. The firm exclusively invests in enterprise software, data and technology-enabled organizations across private equity, permanent capital, credit and public equity strategies, bringing an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors, companies, customers and employees.

Reporting to the EVP of Digital Transformation, the Program Manager will be responsible for managing critical components of the overall roadmap of cross-functional projects, ensuring project teams have the resources required to successfully execute. We are looking for a detail-oriented Program/Project Management professional with deep experience who can lead multiple, diverse project teams.The Program Manager is highly energetic, passionate and purpose driven, bringing a customer centric mindset and is a creative problem solver. Works in a fast paced, dynamic and data-driven organization and is obsessed with organizing people, processes and reporting on metrics. The ideal Program Manager’s belief system aligns to where complex problems are broken down into small problems, each problem solved and reconstructed back to deliver an innovative and groundbreaking solution.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: 

Program Management

• Support organizational and project staffing based on customer needs (communicating, managing, executing)
• Customer relationship & satisfaction management – develop and maintain exceptional business relationships with key customer stakeholders and sponsors
• Day-to-day operations ensuring SLA/KPI/customer compliance is met at all levels
• Responsibility of ensuring that annual portfolio financial objectives are met. This involves having a complete understanding of all components of the projects within their portfolio including P&L (spend, revenue, system costs, operating expenses & operating income) so as to meet/exceed annual budgets.

Project Management

• Overall responsibility for management and adherence to delivery best practice methodology.
• Ensuring your delivery teams provide successful delivery of the ongoing project requirements
• Will need to get trained on Innovapptive products to be able to consult with the customers as well as provide training as needed.
• Accurate and timely billing, reporting and ongoing analysis, includes both scheduled and project change requests.
• Provide project managers guidance on how to resolve risks and issues documented in the project RAID.
• Issue resolution on projects through ongoing management and resolution of any program/team/personnel issues.
• Responsible for overall delivery team management including day-to-day priorities, team engagement and customer communications
• Personnel management of day-to-day responsibilities, team dynamics, mentorship, etc.

Other duties as assigned.

• BSc/BA diploma in management or a relevant field; MSc/MA is preferred
• PMP Certification is required
• A minimum of 5 years experience as program/project manager
• Thorough understanding of project/program management techniques and methods (e.g. waterfall and agile delivery models)
• Strong EAM domain knowledge and prior experience running large SAP or IBM Maximo Implementation Programs (specifically EAM) with multiple SAP Project Managers 
• Knowledge of industry verticals such as Mining, Utilities, Chemicals, and Oil & Gas
• Excellent knowledge of performance evaluation techniques and key metrics
• Outstanding knowledge of data analysis, reporting and budgeting
• Working knowledge of MS office and program management software (e.g. Basecamp, MS Project etc.)
• A business acumen with a strategic ability
• Excellent organizational and leadership skills
• An analytical mindset with great problem-solving abilities
• Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project
• Executive presence
• Prior experience in JIRA Projects, reporting and dashboarding is preferred.

• A positive, open, and highly-innovative environment and team.
• Competitive Compensation Package
• Full benefits (health, 401(k) with company match, etc.)
• Entrepreneurial spirit with unlimited opportunity to grow
• Opportunity to work with leading global brands on exciting and impactful projects