Employee Experience Program Manager Jobs in Houston, TX

Stericycle is now part of WM.  To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release.

I. Job Summary
The Coordinator, Employee Experience is responsible for providing operational, administrative, and communication support for employee experience programs and initiatives. This role serves as a key liaison between employees, leaders, Human Resources, and external vendors to ensure the successful delivery, promotion, and continuous improvement of employee experience offerings. The Coordinator manages communications, program administration, reporting, vendor coordination, employee inquiries, training support, and content management while ensuring a positive employee experience and adherence to organizational policies, processes, and brand standards. The ideal candidate is proactive, detail-oriented, and passionate about creating consistent experiences for all employees at WM. They bring strong communication skills, a curious and collaborative mindset, and the ability to manage multiple priorities while understanding how their work contributes to broader organizational goals. 
II. Essential Duties and Responsibilities
 

• Administer employee experience programs and initiatives, ensuring efficient execution and ongoing support.
• Support in recognition program activities, including creating nomination forms, reviewing submissions, validating eligibility requirements, and coordinating program administration.
• Process access requests for employee experience platforms and systems.
• Create, maintain, and update Standard Operating Procedures (SOPs) for employee experience programs and processes.
• Update program FAQs and supporting documentation to ensure information remains accurate and accessible.
• Submit program enhancements and modifications for third-party assessment reviews and AI Governance Committee approvals in accordance with organizational policies and procedures.
• Coordinate scheduling activities, including managing multiple calendars, arranging meetings, and supporting event logistics as needed.
• Support employee experience shared mailboxes and serve as a first point of contact for employee and leader inquiries.
• Deliver exceptional customer service by responding to questions promptly, documenting inquiries and incidents, and escalating issues when appropriate.
• Work with external vendors and internal stakeholders to investigate and resolve employee concerns and program-related issues.
• draft, and distribute employee communications using established communication channels and audience distribution lists.
• Prepare and maintain communication distribution lists for employee experience campaigns and announcements.
• Design graphics, marketing materials, and promotional content that align with organizational brand standards.
• Support the development of presentation materials, including slide decks, talking points, and communication resources.
• Translate program materials, marketing content, and employee communications using approved translation tools to support diverse employee audiences
• Maintain and update SharePoint sites and employee experience webpages to ensure content accuracy, usability, branding consistency, and accessibility.
• Ensure internal content is organized, current, visually engaging, and easy for employees to navigate.
• Support the creation and distribution of surveys to gather employee feedback and measure program effectiveness.
• Coordinate vendor onboarding activities and communicate statements of work, program requirements, and expectations.
• Process and track invoices, ensuring timely submission, payment processing, and documentation.
• Monitor program expenditures and maintain records related to budgets and program spend.
• Generate reports from employee experience platforms and systems.
• Analyze program data and trends to identify opportunities for improvement
• Enter data into dashboards, presentations, and reports for leadership and stakeholders.
• Provide training and educational support to HR partners regarding employee experience programs, resources, enhancements, and process updates.
• Create training materials and resources to improve stakeholder understanding and program utilization.
• Support continuous improvement efforts by identifying opportunities to enhance processes, communications, and the employee experience.

III. Qualifications - Must live and work in the U.S.
A. Required Qualifications 
 

• Associate's Degree (accredited) in Human Resources, Communications, Business Administration, Marketing, or similar area of study or in lieu of degree
• High School Diploma or GED (accredited) + 2 years of relevant work experience.

IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.