Employee Experience Program Manager Jobs in Boston, MA

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary:
Responsible for managing all aspects of a program and corresponding projects. Implements initiatives that support alignment with organizational goals and strategic planning. Leads the communication and collaboration with stakeholders. Develops the program schedule, budget, and various program and project plan details. Analyzes data, prepares reports, and provides regular updates to program leadership. Identifies and escalates issues and risks and recommends solutions. Leads and provides guidance and support to other administrative team members.
Essential Functions:
-Leads program and project teams and coordinates and delegates cross-project initiatives.
-Conducts research, manages and analyzes data in systems, and develops reports and presentations to support programs.
-Identify potential risks, issues, and challenges associated with programs and develop mitigation strategies to minimize impact.
-Monitor program progress and proactively address deviations from plans, timelines, or budgets.
-Manages the program budget, ensuring responsible allocation of resources and adherence to financial guidelines.

Overview

The Massachusetts General Hospital Ammon-Pinizzotto Center for Women's Mental Health (CWMH) provides clinical consultation and research regarding the course and treatment of psychiatric disorders during pregnancy and the postpartum period. The Center also treats women with premenstrual dysphoric disorder and menopause related mood and anxiety disorders. For more information about the clinical and research program, please visit our website at http://www.womensmentalhealth.org.

The Program Manager is responsible for the day-to-day operational management of the Center's clinical research portfolio. The position provides direct supervision of Clinical Research Coordinators and oversees study implementation to ensure research activities are conducted efficiently, consistently, and in accordance with protocol requirements. The position monitors study progress, addresses operational challenges, and ensures achievement of recruitment, timeline, and data quality objectives.

The Program Manager reports to the Director and works closely with the Senior Program Manager to coordinate day-to-day research operations and personnel management. The position collaborates with Principal Investigators, the Center Manager, and the Registry Project Manager to support the successful implementation of the Center's clinical research program.

Core Responsibilities

1. Research Operations and Implementation (45-50%)

• Direct the day-to-day implementation of the Center's active clinical research studies, ensuring adherence to study protocols, timelines, recruitment goals, and operational milestones.
• Translate strategic priorities established by Center leadership into operational work plans and monitor execution across assigned projects.
• Coordinate study workflows including participant recruitment, scheduling, data collection, medical record acquisition, and study tracking.
• Develop and maintain systems to monitor study timelines, deliverables, and operational dependencies.
• Monitor operational performance and identify workflow barriers, implementing routine process improvements and escalating broader operational issues to the Director or Senior Program Manager.
• Coordinate study meetings, prepare agendas, document action items, and monitor completion of assigned tasks.
• Support onboarding and operational training of research personnel on study procedures, workflows, and Center standard operating procedures.
• Ensure implementation of standardized operating procedures across research projects.
• Escalate strategic, scientific, financial, regulatory, or personnel issues requiring leadership decisions to the Director or Senior Program Manager.

2. Personnel Management and Staff Development (25-30%)

• Directly supervise Clinical Research Coordinators, including onboarding, training, coaching, and performance management.
• Assign, prioritize, and monitor staff workload across active studies in collaboration with the Senior Program Manager.
• Conduct regular one-on-one meetings to monitor productivity, professional development, and operational barriers.
• Provide ongoing feedback and coaching to promote staff growth and operational excellence.
• Monitor adherence to study procedures, productivity expectations, and quality standards.
• Identify training needs and coordinate implementation of staff development plans.
• Participate in recruitment, interviewing, hiring, and onboarding of research staff.

3. Grant Development and Research Administration (10-15%)

• Coordinate administrative activities supporting grant proposal development and submission.
• Develop grant timelines and monitor completion of proposal components.
• Assemble proposal materials including biosketches, budgets, supporting documentation, and institutional forms.
• Coordinate submission activities with institutional research administration offices.
• Assist investigators with progress reports, Just-in-Time requests, and post-award administrative requirements.
• Maintain internal tracking systems for proposal submissions, funding outcomes, and reporting deadlines.

4. Research Data and Scientific Support (10-15%)

• Coordinate data quality assurance activities and ensure completeness of research datasets.
• Perform routine data cleaning and validation to support investigator and biostatistical analyses.
• Generate recruitment reports, study metrics, and operational dashboards.
• Assist investigators with preparation of tables, figures, abstracts, and manuscript materials.
• Coordinate manuscript development timelines, version control, journal submissions, and revision tracking.

Qualifications

Required Qualifications

• Bachelor's degree in psychology, public health, health sciences, biological sciences, or a related field.
• Minimum of 3-5 years of progressively responsible experience in clinical research, research administration, or program management.
• Experience coordinating human subjects research and working with Institutional Review Boards (IRBs).
• Experience supervising or mentoring research staff.
• Experience managing multiple concurrent projects and competing priorities.
• Experience using REDCap and Microsoft Office applications, including Excel.

Preferred Qualifications

• Master's degree in psychology, public health, health administration, clinical research, or a related field.
• Experience supporting grant submissions and post-award research administration.
• Experience with manuscript preparation and scientific publications.
• Familiarity with statistical software (e.g., SPSS, R, SAS, or similar) sufficient to support routine data management and reporting.
• Experience working in an academic medical center or federally funded research environment.

Skills and Competencies

• Demonstrated experience managing the operational implementation of clinical research studies, including participant recruitment, study coordination, regulatory activities, and data management.
• Demonstrated knowledge of Good Clinical Practice (GCP), human subjects protections, and federal and institutional regulations governing clinical research.
• Demonstrated ability to supervise, coach, and develop research staff.
• Ability to delegate effectively, establish priorities, and promote accountability.

• Excellent organizational and project management skills with the ability to coordinate multiple concurrent initiatives.
• Strong attention to detail while maintaining awareness of broader program objectives.
• Ability to anticipate operational challenges, develop practical solutions, and follow issues through to resolution.
• Ability to recognize issues requiring escalation and communicate them appropriately.

• Excellent written and verbal communication skills.
• Ability to communicate effectively with investigators, research staff, sponsors, institutional offices, and external collaborators.
• Ability to synthesize and present information clearly to diverse audiences.

• Demonstrated sound judgment and ability to make independent operational decisions.
• Ability to exercise discretion when handling confidential personnel and research information.

Hybrid

185 Cambridge Street

40

Regular

Day (United States of America)

Pay Range

$63,648.00 - $92,570.40/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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