Employee Experience Program Manager Jobs in Boston, MA

Job Description
Shape the future of retirement, wellbeing, and employee benefits at The LEGO Group, creating programs and experiences that help our colleagues thrive while reinforcing our commitment to being an employer of choice.
Please Note:

• No relocation assistance is offered for this position

• The role can be based out of our new Boston HUB location at 1001 Boylston Street. Our hybrid working model is 3 days office/2 days home weekly.

Core Responsibilities:

• Lead the administration, governance, and compliance of The LEGO Group's retirement programs, including oversight of the 401(k) plan, partnership with Fidelity and external advisors, chairing retirement committee activities, and ensuring adherence to fiduciary and regulatory requirements.

• Own the strategy, design, and delivery of fringe benefits and wellness programs, including commuter benefits, wellness reimbursements, fitness programs, employee perks, and other offerings that enhance the employee experience and reflect The LEGO Group's culture and values.

• Lead key benefits initiatives and projects, including retirement plan integrations, vendor transitions, and program enhancements. Evaluate market trends and benchmark peer organizations to identify opportunities to introduce innovative, competitive, and sustainable benefits solutions.

• Manage relationships with external vendors and consultants, including Fidelity, Willis Towers Watson, and other service providers, ensuring high-quality service delivery, strong partnership, cost effectiveness, and an exceptional employee experience.

• Develop, implement, and administer benefits programs across the United States, Canada, and Brazil, while identifying opportunities to streamline processes, improve operational efficiency, and enhance program effectiveness.

• Partner closely with Business Service Operations (BSO), People Operations, Employee Relations, Compliance, and Leave & Accommodations teams to deliver consistent, employee-centric support and continuously improve benefits-related processes and experiences.

• Support annual Open Enrollment activities during Workday and lead benefits of communications throughout the year. Collaborate with internal stakeholders to create engaging and effective communication strategies that increase employee awareness, understanding, and utilization of benefits programs.

• Conduct on going benefits of benchmarking a nd market analysis in partnership with the Global Rewards team to ensure programs remain competitive, inclusive, and aligned with business objectives and employee needs.

• Support compliance with applicable federal, state, provincial, and local regulations, including ERISA, HIPAA, COBRA, ACA, and other relevant benefits of laws, while maintaining strong governance and risk management practices.

Play Your Part in our Team Succeeding
We are currently seeking a dynamic and experienced Benefits Manager, Retirement & Wellbeing to lead the strategy, governance, and administration of our retirement, wellness, and employee benefits programs across the United States, Canada, and Brazil.
This role will serve as the subject matter expert for our retirement programs, including oversight of our 401(k) plan, retirement committee activities, and vendor partnerships. In addition, you will shape and evolve our wellness, fringe benefits, and employee programs to ensure they remain competitive, inclusive, and aligned with The LEGO Group's values and culture.
In this highly visible role, you will collaborate closely with People Partners, Global Rewards, Business Service Operations, and external partners while engaging employees at all levels of the organization. By combining strategic thinking, operational excellence, and strong communication skills, you will help deliver a best-in-class employee experience for nearly 5,000 LEGO Group colleagues across the Americas.
Do you have what it takes?

• Demonstrated experience leading the design, delivery, and continuous improvement of employee benefits programs,including retirement plans, wellbeing initiatives, and employee-focused benefits offerings.

• Strong knowledge of U.S. benefits and retirement regulations, including ERISA, HIPAA, COBRA, ACA, and 401(k) plan governance. Experience supporting benefits programs in Canada and/or Brazil is considered an asset.

• Experience managing relationships with external vendors, consultants, and service providers, including retirement plan recordkeepers, brokers, wellness partners, and benefits administrators.

• Exceptional written and verbal communication skills, with theability to translate complex benefits and retirement concepts into clear, engaging, and actionable communications for employees, leaders, and key stakeholders.

• Proven ability to build trusted partnerships and influence stakeholders across all levels of an organization while working collaboratively across People & Culture, Operations, Finance, Legal, Communications, and external vendor teams.

• Strong analytical and problem-solving skills, with experience leveraging data, benchmarking, and market insights to evaluate programs, identify opportunities, and inform recommendations.

• Strong project management skills with the ability to manage multiple priorities, drive complex initiatives, and deliver results in a fast-paced, evolving environment.

• Experience supporting retirement committee activities, fiduciary governance, compliance reviews, audits, retirement plan integrations, or other strategic retirement plan initiatives is highly valued.

• Experience working with Workday benefits administration and reporting, including supporting annual open enrollment activities and ongoing process enhancement.

• A detail-oriented and proactive mindset, with a passion for creating inclusive, employee-centric programs that support wellbeing and reinforce a positive workplace experience.

#LI-SK1
#LI-Hybrid
Compensation
The salary for this position has a range of $120,830.00 - $181,246.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What's in it for you?
Here are some of what to expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Your workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow."
The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children's Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.