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Employee Experience Program Manager Jobs in Boston, MA

Port

Program Manager, Customer Experience

Boston, MA · On-site +1

We are seeking a strategic, data-driven Program Manager to lead and scale our Customer Experience (CX) programs. This individual will play a key role in translating the CX vision into measurable ...

Springwell, Inc.

Program Manager

Marlborough, MA · On-site

$75K/yr

Two years' experience as a Supervisor or Program Manager. GENEROUS BENEFITS: * 3 weeks of vacation ... Employee Assistance Plan * 401K Retirement Savings Plan w/ employer contribution * Mileage ...

Springwell

Program Manager

Waltham, MA · On-site

Two years' experience as a Supervisor or Program Manager. GENEROUS BENEFITS: * 3 weeks of vacation ... Employee Assistance Plan * 401K Retirement Savings Plan w/ employer contribution * Mileage ...

Boutique Recruiting

Program Manager

Chelmsford, MA · On-site

$160K - $180K/yr

Program Manager The Program Manager plays a crucial role in driving the success of innovative ... Experience managing medium-sized government contracts (>$5M), particularly with the Department of ...

AspenTech

BTO Program Manager

Bedford, MA

$127K - $158K/yr

You will experience these qualities of passion, pride and aspiration in many ways - from a rich set ... Project & Program Leadership: * Manage a portfolio of complex technical and process-oriented ...

Mass General Brigham

Program Manager

Boston, MA · On-site

... experience what it means to be part of Mass General Brigham. Job Summary The Harvard Combined ... The Program Manager is responsible for oversight of all administrative, financial, personnel and ...

Massgeneralbrigham

Program Manager

Boston, MA · On-site

... experience what it means to be part of Mass General Brigham. Job Summary The Harvard Combined ... The Program Manager is responsible for oversight of all administrative, financial, personnel and ...

Best Buddies Int. Inc

Program Manager

Charlestown, MA · On-site

$43K/yr

Job Title: Program Manager (Generalist) Department: State Operations and Programs Reports to ... Best Buddies program experience a plus * Must be comfortable engaging with people with IDD ...

Mass General Brigham

Program Manager

Boston, MA · On-site

Experience using REDCap and Microsoft Office applications, including Excel. Preferred ... Employee Type Regular Work Shift Day (United States of America) Pay Range $63,648.00 - $92,570.40 ...

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All JobsEmployee Experience Program JobsEmployee Experience Program Manager JobsEmployee Experience Program Manager Jobs in Boston, MA

Employee Experience Program Manager information

See Boston, MA salary details

$42K

$117.1K

$171.1K

How much do employee experience program manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for employee experience program manager in Boston, MA is $117,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,600.00 and $144,400.00 per year, depending on experience, location, and employer.

What is the difference between Employee Experience Program Manager vs Employee Engagement Specialist?

AspectEmployee Experience Program ManagerEmployee Engagement Specialist
CredentialsBachelor's degree; certifications in HR or employee experience (e.g., CCXP)Bachelor's degree; certifications in HR or engagement (e.g., CEE)
Work EnvironmentStrategic planning, cross-department collaboration, program developmentFocus on communication, event planning, and direct employee interactions
Employer & Industry UsageUsed in large organizations across various industries to improve overall employee experienceCommon in HR teams to boost employee morale and engagement

The Employee Experience Program Manager focuses on designing and implementing comprehensive programs to enhance the overall employee experience, including onboarding, culture, and policies. In contrast, the Employee Engagement Specialist concentrates on fostering employee motivation and participation through targeted activities and communication. Both roles aim to improve workplace satisfaction but differ in scope and strategic focus.

What are the key skills and qualifications needed to thrive as an employee experience program manager?

To thrive as an Employee Experience Program Manager, you need expertise in HR practices, project management, and program design, often backed by a degree in human resources or related fields. Familiarity with HRIS platforms, survey tools, and data analytics systems is typically required, along with certifications like SHRM-CP or PMP. Strong communication, stakeholder management, and problem-solving skills make someone stand out in this role. These abilities are crucial for designing impactful programs that enhance employee satisfaction, engagement, and organizational effectiveness.

How does an employee experience program manager typically collaborate with other departments to enhance workplace culture?

Employee Experience Program Managers work closely with HR, leadership, and cross-functional teams such as IT and Facilities to design and implement initiatives that improve workplace culture. They often facilitate feedback sessions with employees, coordinate with department heads to align programs with business goals, and partner with communications teams to ensure transparency. Regular collaboration ensures programs are relevant, inclusive, and effectively address the evolving needs of the workforce.

What is an employee experience program manager?

An Employee Experience Program Manager is responsible for designing, implementing, and managing initiatives that enhance the overall experience of employees within an organization. This role focuses on improving workplace culture, engagement, and satisfaction by creating programs related to onboarding, professional development, recognition, and well-being. They often collaborate with HR, leadership, and other departments to ensure employees feel valued and supported. Their goal is to boost retention, productivity, and morale by addressing employee needs throughout their lifecycle at the company.
What are popular job titles related to Employee Experience Program Manager jobs in Boston, MA? For Employee Experience Program Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Employee Experience Program Manager jobs in Boston, MA look for? The top searched job categories for Employee Experience Program Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Employee Experience Program Manager jobs? Cities near Boston, MA with the most Employee Experience Program Manager job openings:
Employee Experience Program Manager jobs near you
Infographic showing various Employee Experience Program Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $117,097 per year, or $56.3 per hour.

Program Manager, Customer Experience

Port

Boston, MA • On-site, Remote

Full-time

Posted 4 days ago

Job description

Description
Port is the Agentic SDLC Platform. The way engineering teams build software is constantly evolving, and every new wave - such as AI agents operating across the SDLC - makes engineering more powerful, but also more complex and chaotic.
Port turns that chaos into control: one platform to build, govern, and operate the software development lifecycle, enabling every team to move as fast as technology allows.
Following our $100M Series C funding round, we are entering an exciting stage of significant growth and global expansion. As a product-led company, we believe the recipe for success is a world-class product that speaks for itself.
We are seeking a strategic, data-driven Program Manager to lead and scale our Customer Experience (CX) programs. This individual will play a key role in translating the CX vision into measurable business value, building operational frameworks, and implementing scalable processes that enhance customer satisfaction and drive long-term impact.
As the Program Manager, you will partner cross-functionally to align CX initiatives with business objectives, create systems to track and measure program outcomes, and continually optimize operations through data insights and structured experimentation
Key Responsibilities
  • Execute Vision to Value: Translate the CX strategic vision into tangible, scalable programs that deliver measurable customer and business impact.
  • Program Design & Execution: Lead the end-to-end development and implementation of scalable CX initiatives across multiple customer segments and touchpoints.
  • Impact Frameworks: Design and implement frameworks to measure program effectiveness, including defining KPIs, tracking progress, and assessing ROI.
  • Data-Driven Decisions: Use quantitative and qualitative data to assess performance, uncover insights, and make informed decisions that improve program outcomes.
  • Cross-Functional Collaboration: Partner with CS, Product, Support, Marketing, Sales, and Analytics teams to ensure seamless program execution and alignment with broader business goals.
  • Process Optimization: Identify inefficiencies in CX delivery and drive continuous improvement through automation, standardization, and scalable workflows.
  • Reporting & Communication: Develop precise, concise reporting mechanisms and communicate program performance, risks, and opportunities to stakeholders and leadership.

Requirements
  • 5+ years of experience in program management, operations, or customer experience roles, preferably in a B2B or scaled service environment.
  • Proven success in managing and scaling cross-functional programs.
  • Strong analytical and data storytelling skills; ability to derive insights and drive action from large data sets.
  • Experience developing frameworks to measure program success and linking outcomes to business KPIs.
  • Exceptional communication, stakeholder management, and organizational skills.
  • Strong proficiency in project management tools (e.g., Notion, Asana, Jira, Smartsheet) and data tools (e.g., Excel, Looker, Tableau)
  • Based in Boston or Austin with ability to be in-office 3 days per week

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