Employee Experience Program Manager Jobs in Missouri

Description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do.?We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it's the Digital family.

Digital Consultants seeks an AV/IT Program Manager to oversee all aspects of the MSCoE G6 AV/IT Support contract at Fort Leonard Wood, MO. The role leads personnel, maintains performance standards, and ensures operational readiness of AV/IT systems across all supported facilities. This position is on-site and contingent upon award.

Location: Fort Leonard Wood, MO

Duties to include: 

• Serve as the primary point of contact for the COR and MSCoE G6 leadership. 
• Manage contract performance, staffing, scheduling, and resource allocation. 
• Oversee help desk, Tier 1, and Tier 2 service delivery operations. 
• Ensure compliance with DoD, Army, MSCoE, and cybersecurity regulations. 
• Approve and submit weekly, monthly, annual reports, and all contract deliverables. 
• Provide strategic planning for lifecycle management and system upgrades. 
• Lead quality assurance and ensure compliance with QASP performance metrics. 
• Coordinate event support staffing and readiness planning. 
• Implement corrective action plans and manage risks/issues. 
• Maintain documentation, SOPs, and performance records.

Requirements

• Clearance: Secret
• Certifications: CompTIA Security+ or higher preferred. PMP or ITIL certification preferred. 
• Education: Bachelor's degree in IT, Engineering, AV Technology, or related field required. 
• Experience: 
  • Minimum of five (5) years of AV/IT operations management or federal contract management experience required. Experience supporting DoD or federal technical service contracts preferred 
  • Strong understanding of AV/IT systems, networks, and cybersecurity requirements. 
  • Ability to lead teams, manage performance, and meet mission timelines. 
  • Strong communication and stakeholder engagement skills. 
  • Strong analytical and reporting abilities. 
  • Experience supporting DoD or federal technical service contracts. 
  • Prior experience with AV control systems, IT network infrastructure, and collaboration platforms is preferred. 
• Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally. 

Benefits: The company offers the following benefits to permanent, full-time employees: 

• Paid Time Off (PTO) 
• Group health plans 
• Income protection and supplemental benefits 
• 401(k) plan with company matching 
• Health Savings Account (HSA) 
• Flexible Spending Account (FSA)
• Pet insurance options 
• Employee Assistance Program (EAP) 

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veteran status or any other protected characteristic.

We provide reasonable accommodation to individuals who require assistance at any stage of the employment process. If you need assistance navigating Digital Consultants' job openings or applying for a position, please email recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information so we can assist you.