Employee Experience Program Manager Jobs in Alaska

Are you a go-getter that prioritizes organization and attention-to-detail? Do you thrive in a dynamic environment where things can crop up unexpectedly? If you take pride in your craft and want to be part of a fun dynamic team, then Alyeska Resort is for you!

We’re looking for Employee Experience Coordinator professionals to join our team in Girdwood, Alaska.
What You’ll Do
As an Employee Experience Coordinator you will be a key member of Alyeska Resort’s People & Culture Team, responsible for ensuring a seamless, supportive, and engaging experience for all employees—particularly those living in employee housing. This role demands a high level of attention to detail, discretion, and strong organizational skills, as it involves meticulous recordkeeping, policy enforcement, and the ability to manage multiple responsibilities in a fast-paced environment.

Key areas of focus include employee engagement, housing operations, tenant counseling and mediation, and follow-up on housing violations. This hands-on position also encompasses responsibilities in employee programming, property management, and transportation coordination.

Reporting directly to the Employee Experience Manager, the Coordinator plays a vital role in supporting employee satisfaction, well-being, and community life at the resort.

Your responsibilities will include:

Employee Housing Support

• Support all aspects of employee housing, including check-in, check-out, and room turnovers.
• Conduct property inspections to ensure housing facilities are well maintained and meet the required standards.
• Assist with light repairs and maintenance tasks as needed to ensure a safe and comfortable living environment.
• Manage housing assignments, address tenant inquiries, and resolve housing-related issues promptly.
• Maintain accurate housing records and coordinate room allocations.
• Assist with housing orientations for new arrivals, ensuring they are familiar with housing policies and procedures.
• Collaborate with the maintenance team to address and resolve housing-related maintenance requests.

Property & Tenant Management

• Supervise property access, tenant safety, and adherence to housing regulations.
• Address tenant concerns, complaints, and conflicts in a professional and timely manner.
• Conduct regular property walkthroughs and inspections to identify and address maintenance and safety issues.
• Assist in maintaining inventory and ordering supplies needed for housing operations.
• Collaborate with vendors and contractors for property maintenance and improvements.
• Ensure the security and cleanliness of housing facilities.
• Perform light housekeeping tasks, including vacuuming, sweeping, and mopping common areas within employee housing facilities to maintain cleanliness and hygiene standards.
• Assist with snow removal tasks, such as clearing common entryways, concrete walkways, ramps, and egress routes during winter weather conditions to ensure safe access for employees.

Employee Programming

• Assist with employee engagement programs, events, and activities to foster a positive work environment.
• Organize recognition and rewards initiatives to acknowledge and motivate employees for outstanding performance.
• Collaborate with various departments to plan and facilitate employee-centric activities, outings, and celebrations.
• Assist in maintaining and organizing staff lounges and cafeteria areas to provide clean, comfortable, and welcoming spaces for employees to relax and dine.
• Serve as a registered driver for the company, providing transportation for employees to various destinations, such as scheduled programs and excursions.
• Coordinate transportation schedules and logistics to ensure timely and efficient services.
• Take on additional responsibilities and tasks as needed to support the overall well-being and satisfaction of employees residing in company housing.

What We Offer
✅ Starting Wage: From $59K per year
✅ Employee Housing for a small fee live and play where you work
✅ Flexible work schedules
✅ Paid time off & holidays
✅ Free Mountain Pass for employees and qualified dependents
✅ Employee discounts on resort lodging, dining, and spa services
✅ Medical, Dental, and Vision Insurance
✅ 401(k)
What We Need

• Previous experience in employee housing management, property management, or related field is preferred.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent interpersonal and communication skills, with the ability to address tenant concerns and conflicts professionally.
• Hands-on experience with light maintenance tasks and basic repairs.
• Ability to serve as a registered driver with a clean driving record and knowledge of safe driving practices.
• Customer-focused attitude and a commitment to enhancing the employee experience.
• Flexibility and willingness to adapt to the dynamic needs of employee housing and transportation coordination.
• Knowledge of housing regulations and best practices is a plus.
• Familiarity with tenant management systems preferred.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach to challenges.
• High school diploma or equivalent is required; Additional vocational or technical training in facilities management, hospitality, or a related field is a plus.

What to Expect
📌Be on alert and at times, on your feet, including nights, weekends, and holidays.
📌Work in a fast-paced, high-energy resort environment.
📌Adapt to seasonal changes around the resort and special events.
📌Physical demands: this is a dynamic position that combines office work with hands-on responsibilities related to employee housing support. This includes frequent lifting, up to 50 pounds, and a willingness to assist with light repairs and maintenance tasks in employee housing facilities. Bending, stooping, walking, and standing for extended periods are essential components of this role.
📌Work Environment: this role occasionally involves extended hours and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, employees residing in housing, and various stakeholders.

About Alyeska Resort

Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure!

Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests. Whether you are a seasoned hospitality or ski resort professional or just starting out with an avid interest in ski area management or travel tourism, If you’re ready to bring your passion to Alyeska Resort, apply today and begin your adventure in the heart of Alaska!

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.