Employee Experience Assistant Jobs (NOW HIRING)

Showroom Experience Assistant (Part-Time) - San Antonio, TX

As a Showroom Experience Assistant at Brilliant Earth, you will play a key role in creating an elevated, seamless experience for every guest who visits our showroom. This role is ideal for someone who thrives in a hospitality-focused environment, is detail-oriented, and takes pride in maintaining a polished, organized and welcoming space. You'll work closely to support our showroom leadership and sales consultants to ensure every customer experience reflects our joyful, luxury brand. 

The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person based out of our San Antonio, TX Showroom.

The targeted budget for this position is $18 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Key Responsibilities: 

Hospitality & Client Experience  

• Assist with in-showroom beverage service, including preparing and serving coffee, water, and champagne, as well as clearing and cleaning dishes and glasses.  
• Proactively greet, check-in, and assist customers with warmth, enthusiasm, and professionalism, creating a memorable and welcoming environment.  
• Assist walk-in clients by matching them with an available sales representative, or scheduling a return visit.  
• Support showroom events and special appointments, including set up and clean up. 
• Gracefully enforce policies within the showroom to ensure a safe and pleasant experience for all guests, and security of goods.  

Visual Presentation & Showroom Operations 

• Maintain luxury showroom appearance, cleanliness, and organization, including cleaning display cases and proactively restocking supplies and tools. 
• Manage ordering and inventory of supplies and tools for showroom presentation standards and hospitality processes.  
• Uphold visual merchandising guidelines, including:  
• Ensuring jewelry displays follow the approved planogram and are properly replenished. 
• Executing new product merchandising guidelines.   
• Assist with back-of-house tasks to support daily showroom operations, including:  
• Preparing and packaging customer products for pick-ups, and organizing products after drop-off for repairs or re-sizing.  
• Maintaining an organized packaging area.  

What You Have: 

• A passion for the customer. You don't just like to help - you go above and beyond to provide the best possible experience to each customer that comes through the door. 
• A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets. 
• It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment. 
• Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. 
• Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! 

What We Offer  

At Brilliant Earth, we're passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include: 

• Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! 
• Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! 
• Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.  
• Sales Incentive Programs. Incentive programs to recognize and reward sales performance.
• Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! 
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.  
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.  
• Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.  
• Pre-Tax Commuter Benefits.  

How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice - we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. 

If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!

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Applications are being reviewed on a rolling basis.