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Empathy Claims Jobs (NOW HIRING)

Ova Technologies

Associate claims

Alpharetta, GA · On-site

$17.25 - $23.50/hr

Associate - Claims As an Associate - Claims, you will be responsible for handling, processing, and ... empathy and professionalism. * Support the team in achieving turnaround time (TAT), quality, and ...

Gallagher

Claims Adjuster Senior

Orlando, FL · Remote

It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find ... Whether you're managing claims, supporting clients, or improving processes, you'll play a vital ...

Carrot

Claims Processor

Des Moines, IA · On-site

$16.50 - $21/hr

Process 53+ claims each working day, maintaining a quality assurance score of 93% or higher ... Resolve member and partner questions with professionalism, empathy, and clear communication.

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How much do empathy claims jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for empathy claims in the United States is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

What is an empathy claims job?

An Empathy Claims job involves handling insurance claims with a focus on compassion and understanding. Professionals in this role assist policyholders who may be going through stressful or emotional situations, ensuring their concerns are heard and addressed. They combine customer service skills with claims processing knowledge to guide individuals through the claims process smoothly. Their goal is to provide support while also ensuring claims are handled efficiently and fairly.

What are the key skills and qualifications needed to thrive in an empathy claims position?

To thrive in an Empathy Claims role, candidates need a background in insurance claims processing, attention to detail, and the ability to analyze and resolve cases efficiently, typically supported by experience in the insurance industry or a related field. Familiarity with claims management software, industry regulations, and documentation systems is often required. Strong interpersonal skills, including empathy, active listening, and conflict resolution, will set candidates apart when working with clients in stressful situations. These skills ensure accurate claim resolutions and foster trust and satisfaction among clients, which is crucial for maintaining a positive company reputation.

What are some common challenges faced in an empathy claims position, and how can they be overcome?

Empathy Claims professionals often handle sensitive and emotionally charged claims, which can present challenges such as managing distressed clients and balancing compassion with fairness. Staying organized and following established procedures can help minimize errors and ensure each case is treated with consistency and respect. It's also important to maintain clear communication with both claimants and internal stakeholders to resolve issues quickly and accurately. Regular training, peer support, and a collaborative work environment can help team members navigate these challenges smoothly and maintain high-quality service.

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What are the most commonly searched types of Empathy Claims jobs?

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What states have the most Empathy Claims jobs?

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Empathy Claims jobs near you
Infographic showing various Empathy Claims job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 63% Full Time, 30% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,885 per year, or $23.5 per hour.

Adjuster, Property Insurance Claims

Elevate Claims Solutions

Hanna, IN • On-site

Contractor

Re-posted 20 days ago

Job description


Elevate Claims Solutions is founded on the belief that human experience and claim quality are the essence of profitable growth and retention for our adjuster partners, our clients, and ourselves. Are you ready, willing, and able to Elevate?
Elevate Claims Solutions is seeking an Independent Adjuster in the Fort Wayne area.
How will we Elevate you?
  • We want to know and understand your unique skillset and goals.We are committed to receiving your feedback on how we can best support your progression and advancement towards those goals.
  • Expand your career opportunities in a role where you can see that you are making a difference in people's lives.
  • Meaningful work in a culture of continuous improvement.
  • A diverse market of carriers
  • Clear communication of service and quality expectations; internal and external.
  • Guidelines that provide upfront understanding of each carrier's requirements.
  • Continuous feedback, including real-time Quality Assurance and formalized quarterly coaching sessions to identify areas of strength and opportunity.Training and development opportunities tailored to individual growth objectives.
  • A tenured foundation of industry experts with a wide knowledge base for you to consult.

• How will you Elevate?
  • Prioritize policyholders during their time loss through demonstrated empathy and understanding.
  • Valuing our partnerships with our carrier clients; recognizing and maximizing the ways in which our Elevated Claims Handling can support them and their policyholders.
  • Outstanding work ethic.This is not a 9-5 position and you will be called upon to maintain a flexible schedule to help meet the needs of insureds and carriers.
  • Clear, consistent, and timely communication.We, and our carriers, want and need strong lines of communication.
  • You must be open to receiving and providing feedback.
  • The ability to effectively and independently manage workload while exercising good judgement.
  • Strong written and verbal communication skills.
  • Strong technological skills with the ability to work within various claims management systems.
  • Minimum of three years of residential and commercial property adjusting experience.
  • Carrier experience is desired.
  • Liability experience is a plus.
  • Current, active Xactimate license and experience writing both residential and commercial damage estimates in Xactimate.
  • Ability to pass a background screen.
  • Current, active license where required.
  • Equipment and ability to access roofs.

If you are ready to Elevate claims with a firm that truly values and supports you, let us know - we may be a fit.

Apply