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How much do empathy claims jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for empathy claims in the United States is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

What is an Empathy Claims job?

An Empathy Claims job involves handling insurance claims with a focus on compassion and understanding. Professionals in this role assist policyholders who may be going through stressful or emotional situations, ensuring their concerns are heard and addressed. They combine customer service skills with claims processing knowledge to guide individuals through the claims process smoothly. Their goal is to provide support while also ensuring claims are handled efficiently and fairly.

What are the key skills and qualifications needed to thrive in the Empathy Claims position, and why are they important?

To thrive in an Empathy Claims role, candidates need a background in insurance claims processing, attention to detail, and the ability to analyze and resolve cases efficiently, typically supported by experience in the insurance industry or a related field. Familiarity with claims management software, industry regulations, and documentation systems is often required. Strong interpersonal skills, including empathy, active listening, and conflict resolution, will set candidates apart when working with clients in stressful situations. These skills ensure accurate claim resolutions and foster trust and satisfaction among clients, which is crucial for maintaining a positive company reputation.

What are some common challenges faced in an Empathy Claims position, and how can they be overcome?

Empathy Claims professionals often handle sensitive and emotionally charged claims, which can present challenges such as managing distressed clients and balancing compassion with fairness. Staying organized and following established procedures can help minimize errors and ensure each case is treated with consistency and respect. It's also important to maintain clear communication with both claimants and internal stakeholders to resolve issues quickly and accurately. Regular training, peer support, and a collaborative work environment can help team members navigate these challenges smoothly and maintain high-quality service.

More about Empathy Claims jobs
What cities are hiring for Empathy Claims jobs? Cities with the most Empathy Claims job openings:
What are the most commonly searched types of Empathy Claims jobs? The most popular types of Empathy Claims jobs are:
What states have the most Empathy Claims jobs? States with the most job openings for Empathy Claims jobs include:
What job categories do people searching Empathy Claims jobs look for? The top searched job categories for Empathy Claims jobs are:
Empathy Claims jobs near you
Infographic showing various Empathy Claims job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $48,885 per year, or $23.5 per hour.

Property Adjuster Insurance Claims

Elevate Claims Solutions

Rochester, MN • On-site

Contractor

Re-posted 10 days ago

Job description


Elevate Claims Solutions is founded on the belief that human experience and claim quality are the essence of profitable growth and retention for our adjuster partners, our clients, and ourselves. Are you ready, willing, and able to Elevate?
Elevate Claims Solutions is seeking an Independent Adjuster adjusters with commercial and residential property claims in Duluth, MN and surrounding area.
How will we Elevate you?
  • We want to know and understandyour unique skillset and goals.We are committed toreceiving your feedback on how we can best support your progression andadvancement towards those goals.
  • Expand your career opportunitiesin a role where you can see that you are making a difference in people'slives.
  • Meaningful work in a culture of continuousimprovement.
  • A diverse market of carriers
  • Clear communication of service and qualityexpectations; internal and external.
  • Guidelines that provide upfront understanding of eachcarrier's requirements.
  • Continuous feedback, including real-time QualityAssurance and formalized quarterly coaching sessions to identify areas ofstrength and opportunity.Training and developmentopportunities tailored to individual growth objectives.
  • A tenured foundation of industry experts with a wideknowledge base for you to consult.

How will you Elevate?
  • Prioritize policyholders duringtheir time loss through demonstrated empathy andunderstanding.
  • Valuing our partnerships with our carrier clients;recognizing and maximizing the ways in which our Elevated Claims Handlingcan support them and their policyholders.
  • Outstanding work ethic.This is not a 9-5position, and you will be called upon to maintain a flexible schedule tohelp meet the needs of insureds and carriers.
  • Clear, consistent, and timelycommunication.We, and our carriers, want and need strong linesof communication.
  • You must be open to receiving and providing feedback.
  • The ability to manage workload while exercising goodjudgment effectively and independently.
  • Strong written and verbal communication skills.
  • Strong technological skills with the ability to workwithin various claims management systems.
  • Minimum of three years of residential and commercialproperty adjusting experience.
  • Carrier experience is desired.
  • Liability experience is a plus.
  • Current, active Xactimate license and experiencewriting both residential and commercial damage estimates in Xactimate.
  • Ability to pass a background screen.
  • Current, active license where required.
  • Equipment and ability to access roofs.

If you are ready to Elevate claims with a firm that truly values and supports you, let us know - we may be a fit.

Apply