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Emergency Telecommunications Jobs (NOW HIRING)

Mercy

$33K - $43K/yr

Knowledge of emergency telecommunications operations, streets and highways in the region. Knowledge of various types of work done by emergency services personnel. Skill in communicating effectively.

State of North Carolina

NC · On-site

$16/hr

Experience in emergency telecommunications * Proficiency in Microsoft Office (Word, Excel, Outlook) or similar systems Position & Physical Requirements * Provide guests with exceptional customer ...

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Emergency Telecommunications information

See salary details

$40K

$93.3K

$133K

How much do emergency telecommunications jobs pay per year?

As of Sep 7, 2026, the average yearly pay for emergency telecommunications in the United States is $93,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an emergency telecommunications operator?

To thrive as an Emergency Telecommunications Operator, you need excellent communication skills, quick decision-making abilities, and typically a high school diploma or equivalent, with additional specialized training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and sometimes certifications like APCO or NENA are important technical requirements. Strong multitasking, emotional resilience, and the ability to remain calm under pressure are vital soft skills in this role. These skills ensure rapid, accurate response to emergencies, supporting public safety and effective coordination with first responders.

What are some common challenges faced by professionals in emergency telecommunications, and how can they be managed?

Professionals in Emergency Telecommunications often encounter high-pressure situations, where quick thinking and clear communication are essential. Handling distressing calls, multitasking between different emergency agencies, and managing rapidly evolving scenarios can be challenging. To manage these challenges, many agencies provide robust training, ongoing support, and access to mental health resources. Additionally, strong teamwork and clear protocols help ensure operators can perform effectively and maintain their well-being.

What is the difference between Emergency Telecommunications vs Emergency Communications Specialist?

AspectEmergency TelecommunicationsEmergency Communications Specialist
CertificationsFCC Radio Operator License, Emergency Communications certificationsFCC licenses, Emergency Communications certifications
Work EnvironmentDispatch centers, emergency call centers, field operationsDispatch centers, public safety agencies, government offices
Employer & IndustryPublic safety agencies, government, emergency servicesPublic safety agencies, emergency management, government
Search & Comparison IntentYesYes

Emergency Telecommunications focuses on operating communication systems, dispatching emergency responders, and maintaining communication infrastructure. Emergency Communications Specialists often perform similar roles but may also include public outreach, training, and coordination tasks. While both roles require similar certifications and work in related environments, Emergency Telecommunications emphasizes technical communication operations, whereas Emergency Communications Specialists may have broader responsibilities in emergency management and public safety coordination.

What does an emergency telecommunications do?

An emergency telecommunications professional operates communication systems to coordinate emergency response efforts, ensuring rapid and reliable transmission of information during crises. They may work with radio, phone, or digital systems, often requiring certifications and knowledge of emergency protocols to support first responders and public safety agencies.
More about Emergency Telecommunications jobs

What cities are hiring for Emergency Telecommunications jobs?

Cities with the most Emergency Telecommunications job openings:

What states have the most Emergency Telecommunications jobs?

States with the most job openings for Emergency Telecommunications jobs include:

What job categories do people searching Emergency Telecommunications jobs look for?

The top searched job categories for Emergency Telecommunications jobs are:

Emergency Telecommunications jobs near you
Infographic showing various Emergency Telecommunications job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $93,261 per year, or $44.8 per hour.

Telecommunications Mechanic II (ISP)

A&T Systems

Monterey, CA • On-site

Full-time

Re-posted 18 days ago

Job description

The Telecommunications Mechanic I (ISP) is responsible for maintaining, installing, removing, and troubleshooting telecommunications equipment, service lines, and LAN services at the Presidio of Monterey. The candidate will perform various technical tasks in accordance with the Performance Work Statement (PWS) requirements.
Requirements
Essential Duties and Responsibilities:
  • Installation and Maintenance:
    • Maintain, install, and remove all instruments, service lines, and LAN service.
    • Complete installation, removal, or moves, including connectors, terminators, and removal of unused cables (copper, coaxial, and fiber optic).
    • Perform Dial Central Office (DCO) administration tasks including moves, adds, and changes using Cisco Unified Call Manager (CUCM) and Unity Connection Voicemail Systems.
  • Service Orders and Troubleshooting:
    • Complete service orders including telephone programming, service updates, and service extensions.
    • Address trouble tickets within Army Enterprise Service Management Platform (AESMP) timelines.
    • Perform local touch labor for troubleshooting, repairing, and changing cable pairs.
  • Emergency Support:
    • Provide 911/E911 support in coordination with the local Directorate of Emergency Services.
    • Initiate repairs within one (1) hour for Priority 1 issues and within two (2) hours for Priority 2 issues.
    • Respond promptly to emergency work requests caused by outages, natural disasters, or unforeseen incidents.
  • Compliance and Reporting:
    • Provide accurate and timely reports, including Workload Analysis Reports (WARs) and monthly telephone usage reports.
    • Ensure compliance with all Service Level Agreements (SLAs) and Memoranda of Agreement (MOAs).
    • Maintain up-to-date records of cabling activities and update NEC asset records.
Qualifications:
  • Minimum of two (2) years of verifiable experience with VoIP technology.
  • Working knowledge of Cisco Unified Call Manager (CUCM) Version 14 or above.
  • Proficiency with Unity Connection Voicemail Systems.
  • Experience in maintaining and operating DCO equipment, power rectifiers, battery backup systems, multiplexers, and fiber optic multiplexers.
  • Ability to troubleshoot and resolve telecommunications issues promptly.
Skills and Abilities:
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service abilities.
  • Ability to work effectively under pressure and meet deadlines.
  • Familiarity with Army telecommunications systems and AESMP ticketing processes preferred.
Certifications:
  • Relevant industry certifications in telecommunications and VoIP systems preferred.
Physical Requirements:
  • Ability to lift and carry telecommunications equipment up to 50 lbs.
  • Ability to work in confined spaces, climb ladders, and perform tasks in various environments.

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