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Emergency Telecommunications Jobs in Arizona (NOW HIRING)

Waymo

Escalation Manager

Tempe, AZ · On-site

Certification in Emergency Telecommunications (Preferred): While not always required, certification in emergency telecommunications or a related field demonstrates proficiency in dispatch procedure

Waymo

Escalation Manager

Tempe, AZ · On-site

Certification in Emergency Telecommunications (Preferred): While not always required, certification in emergency telecommunications or a related field demonstrates proficiency in dispatch procedure

Neura Market

Escalation Manager

Tempe, AZ · On-site

$159 - $196/hr

Certification in Emergency Telecommunications (Preferred): While not always required, certification in emergency telecommunications or a related field demonstrates proficiency in dispatch procedure

Fort Mojave Telecommunications, Inc.

$18 - $33/hr

Supports and contributes in all aspects to emergency fiber or Cat 5/6 cable cuts as directed by the ... Premiums for your coverage and any dependents is paid for by Fort Mojave Telecommunications ~112 ...

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All JobsEmergency Telecommunications JobsEmergency Telecommunications Jobs in Arizona

Emergency Telecommunications information

See Arizona salary details

$37.3K

$86.9K

$123.9K

How much do emergency telecommunications jobs pay per year?

As of Sep 6, 2026, the average yearly pay for emergency telecommunications in Arizona is $86,909.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $104,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an emergency telecommunications operator?

To thrive as an Emergency Telecommunications Operator, you need excellent communication skills, quick decision-making abilities, and typically a high school diploma or equivalent, with additional specialized training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and sometimes certifications like APCO or NENA are important technical requirements. Strong multitasking, emotional resilience, and the ability to remain calm under pressure are vital soft skills in this role. These skills ensure rapid, accurate response to emergencies, supporting public safety and effective coordination with first responders.

What are some common challenges faced by professionals in emergency telecommunications, and how can they be managed?

Professionals in Emergency Telecommunications often encounter high-pressure situations, where quick thinking and clear communication are essential. Handling distressing calls, multitasking between different emergency agencies, and managing rapidly evolving scenarios can be challenging. To manage these challenges, many agencies provide robust training, ongoing support, and access to mental health resources. Additionally, strong teamwork and clear protocols help ensure operators can perform effectively and maintain their well-being.

What is the difference between Emergency Telecommunications vs Emergency Communications Specialist?

AspectEmergency TelecommunicationsEmergency Communications Specialist
CertificationsFCC Radio Operator License, Emergency Communications certificationsFCC licenses, Emergency Communications certifications
Work EnvironmentDispatch centers, emergency call centers, field operationsDispatch centers, public safety agencies, government offices
Employer & IndustryPublic safety agencies, government, emergency servicesPublic safety agencies, emergency management, government
Search & Comparison IntentYesYes

Emergency Telecommunications focuses on operating communication systems, dispatching emergency responders, and maintaining communication infrastructure. Emergency Communications Specialists often perform similar roles but may also include public outreach, training, and coordination tasks. While both roles require similar certifications and work in related environments, Emergency Telecommunications emphasizes technical communication operations, whereas Emergency Communications Specialists may have broader responsibilities in emergency management and public safety coordination.

What does an emergency telecommunications do?

An emergency telecommunications professional operates communication systems to coordinate emergency response efforts, ensuring rapid and reliable transmission of information during crises. They may work with radio, phone, or digital systems, often requiring certifications and knowledge of emergency protocols to support first responders and public safety agencies.

What are popular job titles related to Emergency Telecommunications jobs in Arizona?

For Emergency Telecommunications jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Emergency Telecommunications jobs in Arizona look for?

The top searched job categories for Emergency Telecommunications jobs in Arizona are:

Emergency Telecommunications jobs near you
Infographic showing various Emergency Telecommunications job openings in Arizona as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 16% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $86,909 per year, or $41.8 per hour.

Escalation Manager

Waymo

Tempe, AZ • On-site

Full-time

Re-posted 15 days ago

Job description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver™-to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes inclusivity and celebration. We value diverse backgrounds, perspectives, and experiences; recognize that inclusive actions lead to equitable outcomes; and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
In this hybrid role, you will report to the Head of Event Response and will be based in Phoenix, AZ.
You will:
  • Serve as the primary operations leader and escalation point for high-priority safety and operational issues. Make real-time, safety-driven judgment calls regarding fleet and rider issues to protect the community and general public. Resolve complex situations under pressure by balancing risk, safety, and operational continuity.
  • Partner with local leadership, Engineering, and Safety to direct immediate response actions and ensure business continuity. Act as the "single source of truth," providing authoritative updates and clear communication to executive stakeholders. Lead Operations teams in the swift execution of escalation pathways and response plans.
  • Collaborate in structured post-incident reviews, capturing root causes, corrective actions, and lessons learned. Translate findings into updated policies, workflows, and playbooks that strengthen future responses. Proactively identify recurring trends and propose improvements to operational systems and processes. Lead daily shift and weekly reporting for notable and significant events, ensuring appropriate follow-up. Provide feedback to product/quality teams and consult on technical decisions by analyzing trade-offs, understanding alternative risks, and benefits.
  • Standardize escalation frameworks and decision playbooks to ensure consistency across all markets and partners. Maintain in-house technical knowledge retention and ensure strict compliance with safety and regulatory standards. Coordinate product releases with vendor teams, managing change management and performance tracking for new capabilities.
  • Model composure and decisive leadership while managing high-pressure, critical incidents.Champion a culture of safety and accountability across internal teams and vendor partners. Serve as a trusted advisor to leadership and a mentor to frontline teams during and after escalations.

You have:
  • Proven experience in high-pressure operational environments such as network operations, aviation, emergency response, or critical infrastructure.
  • Mastery in real-time critical thinking and de-escalation, with the emotional intelligence to prioritize safety and operational continuity during complex incidents.
  • Exceptional verbal and written skills, with the ability to provide authoritative direction to cross-functional teams and deliver concise briefings to executive leadership.
  • Experience with workflow management tools, escalation systems, and knowledge management practices. Proficiency in operating communication and a variety of SW tools and emergency response protocols and interpreting large sets of data to extract trends and analysis.
  • Bachelor's degree, or in lieu of a degree, an additional 4+ years of work experience with program management in operations, strategy, and planning
  • Candidates should be willing and able to work rotating shifts, including nights, weekends, and holidays, to ensure 24/7 coverage to support the operations.

We prefer:
  • Experience in Leading Command Center/Dispatching: Previous experience as a leader in emergency role is preferred, as it provides a foundation for handling emergency calls and coordinating with emergency responders effectively.
  • Certification in Emergency Telecommunications (Preferred): While not always required, certification in emergency telecommunications or a related field demonstrates proficiency in dispatch procedure
  • Previous experience in law enforcement or operations / emergency services with specialized training in de-escalation and managing high-distress scenarios.
  • Prior exposure to the autonomous vehicle or rideshare industry

Travel requirements:
  • Up to 5% for team events and site visits

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Salary Range
$159,000-$196,000 USD

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