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Email Only Customer Service Jobs (NOW HIRING)

WESCO

Representative - Customer Service

Phoenix, AZ

$16 - $21.50/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail ... US applicants only, we are an Equal Opportunity Employer.? Los Angeles Unincorporated County ...

OrthAlign

Customer Service Specialist

Irvine, CA

$18.25 - $24.25/hr

Match bill only POs to the correct DOF sales orders * Identify problematic bill only POs and work ... Manage incoming phone calls, messages, and emails * Perform administrative functions on the ...

System One

Customer Service Representative

Canton, MA · Hybrid

$20/hr

Process customer orders via phone, email, fax, and mail and ensure timely delivery * Arrange and ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...

QFS Services, Inc.

Customer Service

Dallas, TX · On-site

$18/hr

Respond to customer inquiries via phone, email, or chat in a timely and professional manner. * Provide accurate information about products, services, and policies to resolve customer concerns ...

Archway Management

Customer Service

Cleveland, OH · On-site

$15.50 - $21/hr

Respond promptly to customer service calls and email inquiries * Provide customers with information about products and services * Process, Place and Approve orders * Maintain proper communication ...

PSI Services

Customer Service

Nampa, ID

$8 - $10/hr

Customer Service Representative Fast-paced transportation brokerage is seeking a part time customer ... Qualified candidates will be contacted by email for any follow up interviews.

QFS Services, Inc.

Customer Service

Willowbrook, IL

$20/hr

Serving as the primary point of contact for ecommerce customers, this person will be responsible for assisting shoppers on all offered service channels including but not limited to email, live chat ...

Vinoklet Winery Inc

Customer Service

Cincinnati, OH · On-site

$12 - $15/hr

Seeking part-time Customer Service Representative, to answer phones, reply to emails, help walk-in guests (as needed), and assist the manager in daily tasks. Applicant should be friendly, customer ...

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How much do email only customer service jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for email only customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in an Email Only Customer Service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an Email Only Customer Service Representative, and why are they important?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What are Email Only Customer Service representatives?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
More about Email Only Customer Service jobs
What cities are hiring for Email Only Customer Service jobs? Cities with the most Email Only Customer Service job openings:
What states have the most Email Only Customer Service jobs? States with the most job openings for Email Only Customer Service jobs include:
What job categories do people searching Email Only Customer Service jobs look for? The top searched job categories for Email Only Customer Service jobs are:
Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Representative - Customer Service

Representative - Customer Service

WESCO

Phoenix, AZ

$16 - $21.50/hr

Other

Posted 7 days ago

Wesco rating

7.1

Company rating: 7.1 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

184th of 337 rated logistics

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

  • Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

  • Process payments for cash account customers.

  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

  • Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

  • High School Degree or Equivalent required

  • Associates' Degree (U.S.)/College Diploma (Canada) preferred

  • 2-4 years of relevant experience

  • Solid interpersonal skills that allow one to work effectively in a diverse working environment

  • Able to effectively communicate both verbally and in writing

  • Able to work well under pressure

  • Strong attention to detail

  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

  • Computer literate, including effective working skills of MS Word, Excel, and e-mail

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ?

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive. ?

Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html) and apply online today!?

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.?

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.?

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

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