This is to be used as a guideline only and may not incorporate all functions of the job. Tasks ... Service Trade link, outside email, portal submission etc. * Own Invoicing Portal entries, ensuring ...
This is to be used as a guideline only and may not incorporate all functions of the job. Tasks ... Service Trade link, outside email, portal submission etc. * Own Invoicing Portal entries, ensuring ...
Customer Service Administrator
Calgary, AB · On-site
This is to be used as a guideline only and may not incorporate all functions of the job. Tasks ... Service Trade link, outside email, portal submission etc. * Own Invoicing Portal entries, ensuring ...
Quick apply
Customer Service Administrator
Calgary, AB · On-site
This is to be used as a guideline only and may not incorporate all functions of the job. Tasks ... Service Trade link, outside email, portal submission etc. * Own Invoicing Portal entries, ensuring ...
Email or fax all quotes to customers for approval. * Review past due quotes and contact customers ... We thank all applicants for their interest; however, only those selected for an interview will be ...
New
Email or fax all quotes to customers for approval. * Review past due quotes and contact customers ... We thank all applicants for their interest; however, only those selected for an interview will be ...
New
Respond to customer inquiries related to overage charges via phone and email. * Investigate and ... We thank all applicants for their interest but advise only those selected for an interview will be ...
Respond to customer inquiries related to overage charges via phone and email. * Investigate and ... We thank all applicants for their interest but advise only those selected for an interview will be ...
Respond to customer inquiries related to overage charges via phone and email. * Investigate and ... We thank all applicants for their interest but advise only those selected for an interview will be ...
Respond to customer inquiries related to overage charges via phone and email. * Investigate and ... We thank all applicants for their interest but advise only those selected for an interview will be ...
Customer Service Representative
Fort Mcmurray, AB · On-site
CA$25/hr
Customer Service Representative Edmonton Valve & Fitting Location: 266 MacKay Crescent, Fort ... Respond to customer inquiries by phone, email, and other communication channels. * Provide ...
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Customer Service Representative
Fort Mcmurray, AB · On-site
CA$25/hr
Customer Service Representative Edmonton Valve & Fitting Location: 266 MacKay Crescent, Fort ... Respond to customer inquiries by phone, email, and other communication channels. * Provide ...
Customer Service Representative We are looking for a motivated and enthusiastic Customer Service ... Handle a high volume of customer calls and emails in a professional and timely manner * Process ...
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Customer Service Representative We are looking for a motivated and enthusiastic Customer Service ... Handle a high volume of customer calls and emails in a professional and timely manner * Process ...
Customer Service Representative
Fort Mcmurray, AB · On-site
CA$25/hr
Customer Service Representative Edmonton Valve & Fitting Location: 266 MacKay Crescent, Fort ... Respond to customer inquiries by phone, email, and other communication channels. * Provide ...
Customer Service Representative
Fort Mcmurray, AB · On-site
CA$25/hr
Customer Service Representative Edmonton Valve & Fitting Location: 266 MacKay Crescent, Fort ... Respond to customer inquiries by phone, email, and other communication channels. * Provide ...
AlgaeCal has the world's only clinically-backed natural solution to this problem. We give hope to ... Using data and customer insights to build comprehensive segmentation to make sure the right message ...
AlgaeCal has the world's only clinically-backed natural solution to this problem. We give hope to ... Using data and customer insights to build comprehensive segmentation to make sure the right message ...
Email Marketing Leader
Calgary, AB · On-site
AlgaeCal has the world's only clinically-backed natural solution to this problem. We give hope to ... Using data and customer insights to build comprehensive segmentation to make sure the right message ...
Quick apply
Email Marketing Leader
Calgary, AB · On-site
AlgaeCal has the world's only clinically-backed natural solution to this problem. We give hope to ... Using data and customer insights to build comprehensive segmentation to make sure the right message ...
But it's our service capabilities that sets us apart. POSITION SUMMARY: Ply Gem Canada is seeking a ... Communicate with customers through email, phone and in person responding to queries in a ...
But it's our service capabilities that sets us apart. POSITION SUMMARY: Ply Gem Canada is seeking a ... Communicate with customers through email, phone and in person responding to queries in a ...
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some ...
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some ...
Customer Service Representative
Edmonton, AB · Hybrid
CA$22.50/hr
As a Customer Service Representative, you'll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center ...
Customer Service Representative
Edmonton, AB · Hybrid
CA$22.50/hr
As a Customer Service Representative, you'll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center ...
Customer Service Representative
Edmonton, AB · Hybrid
CA$22.50/hr
As a Customer Service Representative, you'll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center ...
Customer Service Representative
Edmonton, AB · Hybrid
CA$22.50/hr
As a Customer Service Representative, you'll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center ...
HQ in Dallas, TX As a Customer Service Representative, you will provide quality and efficient ... e-mail correspondence skills. * Ability to work as a team player and build rapport not only with ...
HQ in Dallas, TX As a Customer Service Representative, you will provide quality and efficient ... e-mail correspondence skills. * Ability to work as a team player and build rapport not only with ...
Customer Service Representative
Edmonton, AB · On-site
Related duties involving customer service contact, via telephone, email, fax or regular mail. * Fill in across divisions and departments in order to provide exceptional service to our customers.
Customer Service Representative
Edmonton, AB · On-site
Related duties involving customer service contact, via telephone, email, fax or regular mail. * Fill in across divisions and departments in order to provide exceptional service to our customers.
Related duties involving customer service contact, via telephone, email, fax or regular mail. * Fill in across divisions and departments in order to provide exceptional service to our customers.
Quick apply
Related duties involving customer service contact, via telephone, email, fax or regular mail. * Fill in across divisions and departments in order to provide exceptional service to our customers.
Engage with residential and business customers via phone, email, and chat to provide solutions ... Guide customers through service upgrades and activate new features as needed. * Retain customers by ...
Quick apply
Engage with residential and business customers via phone, email, and chat to provide solutions ... Guide customers through service upgrades and activate new features as needed. * Retain customers by ...
Engage with residential and business customers via phone, email, and chat to provide solutions ... Guide customers through service upgrades and activate new features as needed. * Retain customers by ...
Engage with residential and business customers via phone, email, and chat to provide solutions ... Guide customers through service upgrades and activate new features as needed. * Retain customers by ...
Engage with residential and business customers via phone, email, and chat to provide solutions ... Guide customers through service upgrades and activate new features as needed. * Retain customers by ...
Engage with residential and business customers via phone, email, and chat to provide solutions ... Guide customers through service upgrades and activate new features as needed. * Retain customers by ...
Email Only Customer Service information
What is an email only customer service representative?
Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are the key skills and qualifications needed to thrive as an email only customer service representative?
To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.
What are some common challenges faced in an email only customer service role, and how can they be managed effectively?
A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.
What is the difference between Email Only Customer Service vs Chat Customer Service?
| Aspect | Email Only Customer Service | Chat Customer Service |
|---|---|---|
| Communication Method | Primarily via email, asynchronous | Real-time messaging via chat |
| Work Environment | Typically desk-based, independent | Often live chat platforms, multitasking |
| Required Skills | Written communication, patience | Quick typing, multitasking |
| Common Usage | Customer support, technical assistance | Immediate support, sales inquiries |
Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.
What are popular job titles related to Email Only Customer Service jobs in Alberta?
For Email Only Customer Service jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Alberta look for?
The top searched job categories for Email Only Customer Service jobs in Alberta are:
What cities in Alberta are hiring for Email Only Customer Service jobs?
Cities in Alberta with the most Email Only Customer Service job openings:
Full-time
Posted 8 days ago
Job description
Company Description
Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?
Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.
Why join the Classic team?
- CFLS is a caring company who values our staff.
- CFLS is local and is part of the community.
- CFLS is a full-service fire protection contractor.
- A great working environment with opportunities for career advancement.
- Supportive, people-first culture focused on performance
- Comprehensive Group benefits.
- Educational assistance program.
- Employee referral bonus program.
- Meaningful work in a life safety-driven industry
Job Description
The Customer Service Administrator is motivated, and knowledgeable in the fire protection and life safety industry, with a strong administrative focus to support the company's Service back-end operations. The Customer Service Administrator will be responsible for owning the invoicing process of the Service Operations cycle. This position will require an ability to work effectively with other team members such as Service Coordinators, Service Sales Executives, Service Supervisor, accounting Team, and customers. The Customer Service Administrator will support service delivery back-end administrative functions and provide quality control support to ensure accurate and complete creation and distribution of invoices. This job description is to be used as a guideline only and may not incorporate all functions of the job.
Tasks & Responsibilities:
- Own the Service Invoicing function from invoice creation o submission
- Work from "Completed Jobs" report generated from Service Trade daily
- Review completed jobs for accuracy, information; reaching back to Service Coordinators if needed
- Generate invoice ensuring billing notes, customer PO's, transaction date, bill-to etc. are correct
- Send invoice in proper format; Service Trade link, outside email, portal submission etc.
- Own Invoicing Portal entries, ensuring invoices are properly uploaded for payment
- Be first point of contact for rejected / disputed invoices, and escalating as required
- Assist with parts inventory control management
- Providing back-up support to Reception/front desk, including phone coverage
- Other tasks and duties as required by the Service Operations Manager
Qualifications:
- Minimum 3 years' experience in administrative support position
- Working knowledge of Fire & Life Safety Codes, Standards and System would be considered an asset
- Strong attention to details and record keeping focus to ensure quality of invoice submission
- Able to process documentation and understand completeness formatting and consistency requirements
- Understanding and ability to work with enterprise-wide systems and applications
- Good interpersonal skills with staff and customers, and a willingness to work as a Team
- Efficient and comfortable with technology and software applications
- Working knowledge of Service Processes and Reporting requirements
We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.