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Email Only Customer Service Jobs in Alberta (NOW HIRING)

AlgaeCal

Email Marketing Leader

Calgary, AB · On-site

AlgaeCal has the world's only clinically-backed natural solution to this problem. We give hope to ... Using data and customer insights to build comprehensive segmentation to make sure the right message ...

AlgaeCal

Email Marketing Leader

Calgary, AB

AlgaeCal has the world's only clinically-backed natural solution to this problem. We give hope to ... Using data and customer insights to build comprehensive segmentation to make sure the right message ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Alberta

Email Only Customer Service information

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Alberta? For Email Only Customer Service jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Alberta look for? The top searched job categories for Email Only Customer Service jobs in Alberta are:
What cities in Alberta are hiring for Email Only Customer Service jobs? Cities in Alberta with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Alberta as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative

Edmonton Valve

Fort Mcmurray, AB

CA$25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Job description


Duties and Responsibilities of Customer Service Representative:

  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered, Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
  • Receive and log complaints
  • Explain procedures, risks and benefits to clients
  • Consult with clients after sale to provide ongoing support
  • Ensure accuracy of financial transactions, Investigate complaints and claims
  • Send invoices
  • Monitor quality and production levels
  • Co-ordinate activities with other work units or departments
  • Prepare reports and statistics related to areas of responsibility
  • Troubleshoot and resolve technical problems
  • Obtain and process information required to provide customer service
  • Document and prepare invoices and work orders
  • Calculate billing charges
  • Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
  • Manage feed inventory activities
  • Determine product specifications
  • Answer enquiries and resolve problems or discrepancies concerning customers' accounts
  • Confer with clients to identify requirements
  • Conduct research to expand knowledge of the field
  • Contact clients and suppliers to resolve problems
  • Review budgets and financial reports for specific projects
  • Conduct sales transactions through Internet-based electronic commerce


Experience and specialization

  • Computer and technology knowledge:
    • Enterprise resource planning (ERP) software,MS Outlook,SAP (FI/CO / HR / MM / OT SD),MS Office, Spreadsheet,Inventory control software,Information management system,Material requirements planning (MRP) system


Area of specialization

  • Technical support
  • Oil and gas exploration and production


Salary:$25.00 hourly / 40 hours per week


Start Date: As soon as possible


Requirements / Skills:

  • Language: English
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
  • Experience:2 years to less than 3 years


Vacancy: 1


Workplace information: Work must be completed at the physical location. There is no option to work remotely.


Location: 266 MacKay Crescent Fort McMurray, AB T9H 5D6


Work setting: Oil and gas industry


Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail


Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Organized, Reliability, Team player, Initiative, Judgement, Ability to multitask, Dependability, Honesty, Quick learner


Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Financial benefits

  • Registered Retirement Savings Plan (RRSP)

Long term benefits

  • Long-term care insurance
  • Maternity and parental benefits

Other benefits

  • On-site parking available


How to apply:

By email

hr@edmontonvalve.com


If applying by email:

What you must include in your application:

  • Cover letter
  • Answers to the following screening questions:
    • Are you authorized to work in Canada?
  • What might be required by the employer later in the hiring process:
    • References attesting experience

Underrepresented groups are encouraged to apply! Please note that this position is targeted at Canadian citizens and permanent residents; foreign nationals will be considered only if we do not succeed in recruiting Canadians.

Apply