Engage with residential and business customers via phone, email, and chat to provide solutions ... Guide customers through service upgrades and activate new features as needed. * Retain customers by ...
Quick apply
Engage with residential and business customers via phone, email, and chat to provide solutions ... Guide customers through service upgrades and activate new features as needed. * Retain customers by ...
Address customer and homeowner warranty and non-warranty questions and concerns daily via email ... Manage and develop chargeable service opportunities. * Take payment information and other pertinent ...
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Address customer and homeowner warranty and non-warranty questions and concerns daily via email ... Manage and develop chargeable service opportunities. * Take payment information and other pertinent ...
Answer and route incoming phone calls, emails, and other communications related to Ag Express ... Previous experience in customer service, shipping/receiving, or administrative support preferred.
Answer and route incoming phone calls, emails, and other communications related to Ag Express ... Previous experience in customer service, shipping/receiving, or administrative support preferred.
Customer Service Representative
Edmonton International Airport, AB · On-site
CA$17.50/hr
We are looking for a full time Customer Service and Sales Associate with a passion to drive ... Not only do you get to be part of an organization where you Drive your Potential, Power your ...
Customer Service Representative
Edmonton International Airport, AB · On-site
CA$17.50/hr
We are looking for a full time Customer Service and Sales Associate with a passion to drive ... Not only do you get to be part of an organization where you Drive your Potential, Power your ...
Customer Service Representative
CA$17.50/hr
We are looking for a part time Customer Service and Sales Associate with a passion to drive ... Not only do you get to be part of an organization where you Drive your Potential, Power your ...
Customer Service Representative
CA$17.50/hr
We are looking for a part time Customer Service and Sales Associate with a passion to drive ... Not only do you get to be part of an organization where you Drive your Potential, Power your ...
Customer Service Agent
$19 - $21/hr
Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs). * Provide comprehensive support for parking customers, including account maintenance and branch ...
Customer Service Agent
$19 - $21/hr
Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs). * Provide comprehensive support for parking customers, including account maintenance and branch ...
Customer Service Representative
Edmonton International Airport, AB · On-site
CA$17.50/hr
We are looking for a part time Customer Service and Sales Associate with a passion to drive ... Not only do you get to be part of an organization where you Drive your Potential, Power your ...
Customer Service Representative
Edmonton International Airport, AB · On-site
CA$17.50/hr
We are looking for a part time Customer Service and Sales Associate with a passion to drive ... Not only do you get to be part of an organization where you Drive your Potential, Power your ...
Customer Service Representative
Calgary, AB · On-site
CA$17.50/hr
We are looking for a full time Customer Service and Sales Associate with a passion to drive ... Not only do you get to be part of an organization where you Drive your Potential, Power your ...
Customer Service Representative
Calgary, AB · On-site
CA$17.50/hr
We are looking for a full time Customer Service and Sales Associate with a passion to drive ... Not only do you get to be part of an organization where you Drive your Potential, Power your ...
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.
Service Coordinator/Customer service Representative
Calgary, AB · Hybrid
CA$18 - CA$22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email your resume. Job Type: Full-time Salary: $18-22/hour.
Quick apply
Service Coordinator/Customer service Representative
Calgary, AB · Hybrid
CA$18 - CA$22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email your resume. Job Type: Full-time Salary: $18-22/hour.
Service Coordinator/Customer service Representative
Calgary, AB · Hybrid
$18 - $22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email your resume. Job Type: Full-time Salary: $18-22/hour.
Service Coordinator/Customer service Representative
Calgary, AB · Hybrid
$18 - $22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email your resume. Job Type: Full-time Salary: $18-22/hour.
Email Only Customer Service information
What is an email only customer service representative?
Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are the key skills and qualifications needed to thrive as an email only customer service representative?
To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.
What are some common challenges faced in an email only customer service role, and how can they be managed effectively?
A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.
What is the difference between Email Only Customer Service vs Chat Customer Service?
| Aspect | Email Only Customer Service | Chat Customer Service |
|---|---|---|
| Communication Method | Primarily via email, asynchronous | Real-time messaging via chat |
| Work Environment | Typically desk-based, independent | Often live chat platforms, multitasking |
| Required Skills | Written communication, patience | Quick typing, multitasking |
| Common Usage | Customer support, technical assistance | Immediate support, sales inquiries |
Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.
What are popular job titles related to Email Only Customer Service jobs in Alberta?
For Email Only Customer Service jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Alberta look for?
The top searched job categories for Email Only Customer Service jobs in Alberta are:
What cities in Alberta are hiring for Email Only Customer Service jobs?
Cities in Alberta with the most Email Only Customer Service job openings:
Full-time
Posted 5 days ago
Job description
About the Company
Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.
Job Summary:
We are seeking a reliable, and customer-focused Customer Service Representative to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service, preferably with call center experience and a passion for creating positive customer experience.
What you will be doing:
- Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
- Troubleshoot at a tier 1 level and resolve technical issues, including Wi-Fi connectivity and service interruptions.
- Guide customers through service upgrades and activate new features as needed.
- Retain customers by offering solutions and alternatives during cancellation inquiries.
- Handle account setup, deactivation, billing inquiries, and payment processing.
- Document customer interactions and updates accurately in the CRM system.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Participate actively in ongoing training and skill development sessions.
- Stay informed about product updates, promotions, and new services.
- Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
- Handle inbound sales calls and close service agreements when appropriate.
What we are looking for:
- A minimum of 2 years experience in a similar role.
- Experience in customer service
- Knowledge of technical support is an asset but not required
- Excellent communication skills, both verbal and written.
- Strong organizational and time management abilities.
- Confident problem-solver with strong attention to detail.
- Comfortable managing multiple tasks in a fast-paced environment.
- Team player with the ability to work independently.
- Adaptable and responsive to changing business needs.
- Knowledge of construction or fiber optic technology is an asset.
What We Offer:
At Canadian Fiber Optics Corp. our priority is our employees. The “work-hard-play-hard" isn’t just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.
We are consistently working to provide a safe work environment, competitive wages – including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.
Work Schedule:
- Must be available to work evenings and weekends based on customer and business needs.