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Educational Customer Success Manager Jobs in Decatur, GA

Intuit

Customer Success Manager (Money)

Atlanta, GA · On-site

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions--including ...

Intuit

Customer Success Manager (Money)

Atlanta, GA · On-site

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions-including payment ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted ... Factors that may affect starting pay within this range include geography/market, skills, education ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted ... Factors that may affect starting pay within this range include geography/market, skills, education ...

Sinch

Customer Success Manager III

Atlanta, GA · On-site +1

DESCRIPTION As a Customer Success Manager III, you will serve as a strategic advisor and trusted ... Factors that may affect starting pay within this range include geography/market, skills, education ...

AT&T

Lead Customer Success Manager

Atlanta, GA · On-site

$116K - $175K/yr

No Education/Experience: Bachelor's degree (BS/BA) desired. 5+ years of related experience ... Our Lead Customer Success Manager jobs earn between $116,700.00 - $196,100.00 USD Annual. Not to ...

Steer

Strategic Customer Success Manager

Atlanta, GA · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

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Educational Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do educational customer success manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for educational customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Educational Customer Success Manager, and why are they important?

To thrive as an Educational Customer Success Manager, you need a background in education or edtech, strong communication skills, and experience in customer relationship management. Familiarity with learning management systems (LMS), customer success platforms like Salesforce or Zendesk, and relevant certifications such as Customer Success Manager (CSM) are typically valuable. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach help you build trust and drive adoption among educators and institutions. These skills are crucial for ensuring client satisfaction, retention, and the effective implementation of educational solutions.

What does an Educational Customer Success Manager do?

An Educational Customer Success Manager helps schools, educators, and institutions successfully implement and use educational products or services. They provide ongoing support, training, and guidance to ensure clients achieve their desired outcomes and maximize the value of the solutions provided. Their role often involves building strong relationships, understanding the unique needs of educational organizations, and proactively addressing any challenges or concerns. By acting as a bridge between the company and the client, they help improve user satisfaction and long-term engagement.

How does an Educational Customer Success Manager typically collaborate with educators and internal teams to ensure client satisfaction?

Educational Customer Success Managers work closely with teachers, administrators, and internal product or support teams to ensure clients are fully supported in using educational technology or services. They regularly communicate with educators to understand their needs, provide tailored training or resources, and relay feedback to development teams for product improvements. This role often involves coordinating onboarding, troubleshooting issues, and organizing professional development sessions, all while acting as a bridge between clients and the company. Effective collaboration and proactive problem-solving are key to maintaining high client satisfaction and fostering long-term partnerships.
What are popular job titles related to Educational Customer Success Manager jobs in Decatur, GA? For Educational Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
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What cities near Decatur, GA are hiring for Educational Customer Success Manager jobs? Cities near Decatur, GA with the most Educational Customer Success Manager job openings:
Educational Customer Success Manager jobs near you
Customer Success Manager I

Customer Success Manager I

Barracuda Networks Inc.

Alpharetta, GA • On-site

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

Job ID 27-0296
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an equal opportunity employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision Yourself at Barracuda
The Named Account Customer Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with customer business strategies and manage product/service delivery in association with cross-functional teams. They work with account management teams in analyzing sales data and improving sales processes.
What you'll be working on:
  • Owns the post-sales relationship with Barracuda's clients, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities.
  • Formulates and executes customer success strategies that align customers' business strategies to Barracuda products and services.
  • Works with customers and Barracuda stakeholders to prevent or remediate any challenges faced by client teams in using Barracuda's products/services.
  • Operates as primary point of contact for multiple product lines, while supporting the customer journey with Barracuda.
  • Builds and manages the customized product delivery to the customer's technology environment.
  • Reaches out to customers proactively to offer support, share best practices, and provide value-added insights.
  • Provides training and resources to help customers and junior team members understand how to use Barracuda product/services effectively.
  • Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
  • Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services.
  • Leverages specialized customer success knowledge in breadth and/or depth to a variety of issues/projects within the team.
  • Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify customer needs and provide tailored solutions.
  • Supports account management team in analyzing sales data and/or developing strategies for sales' process improvement.

What you bring to the role:
  • 3-5 years of experience in sales operations, account management, customer success or equivalent
  • Bachelor's or master's degree in Sales, Business Administration or equivalent
  • Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts.
  • Hands-on experience with Customer Success tools (e.g., Gainsight) and CRM platforms.
  • Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities.
  • Strong problem-solving and project-management capabilities, with excellent interpersonal and organizational skills.
  • Highly self-sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight.
  • Self-motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement.
  • Outstanding time-management skills with the ability to prioritize effectively in a fast-paced environment.

What you'll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.
  • Equity, in the form of non-qualified options
  • High-quality health benefits
  • Retirement Plan with employer match
  • Career-growth opportunities
  • Flexible Time Off and Paid Time Off benefits

#LI-Hybrid

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