ZipRecruiter

Log In

1

Educational Customer Success Manager Jobs in Decatur, GA

Lever Demo 2

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we ...

Trimble

Customer Success Manager

Atlanta, GA · On-site

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder ... Educational background in Civil Engineering, GIS, Construction Management, or Transportation ...

SageNet LLC

Customer Success Manager

Marietta, GA

S., SageNet connects, manages, and protects technologies and devices across widely distributed ... education and experience * 0 to 5 years of professional experience in customer success, account ...

New

SageNet

Customer Success Manager

Marietta, GA · On-site

S., SageNet connects, manages, and protects technologies and devices across widely distributed ... education and experience * 0 to 5 years of professional experience in customer success, account ...

New

Avolution

Customer Success Manager

Atlanta, GA · On-site

Escalate and resolve issues proactively, advocating for customer needs internally. ABOUT YOU * Proven success in driving renewal and expansion sales within a CS or Account Management role.. * Data ...

Avolution

Customer Success Manager

Atlanta, GA · Remote

Escalate and resolve issues proactively, advocating for customer needs internally. ABOUT YOU * Proven success in driving renewal and expansion sales within a CS or Account Management role.. * Data ...

Tractian

Customer Success Manager

Atlanta, GA · On-site

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

Tractian

Customer Success Manager

Atlanta, GA · On-site +1

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

Sage

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) for the Sage Intacct Accountants Program (SIAP) is a strategic, partner-facing role responsible for driving partner adoption, satisfaction, service excellence, and ...

SHI GmbH

Customer Success Manager - VMware

Atlanta, GA · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Colorwave Inc

Customer Success Manager, Radar

Atlanta, GA · On-site

$181K - $272K/yr

Customer Success Manager For Radar Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use ...

New

previous page

Showing results 41-60

All JobsEducational Customer Success JobsEducational Customer Success Manager JobsEducational Customer Success Manager Jobs in Decatur, GA

Educational Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do educational customer success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for educational customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an educational customer success manager, and why are they important?

To thrive as an Educational Customer Success Manager, you need a background in education or edtech, strong communication skills, and experience in customer relationship management. Familiarity with learning management systems (LMS), customer success platforms like Salesforce or Zendesk, and relevant certifications such as Customer Success Manager (CSM) are typically valuable. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach help you build trust and drive adoption among educators and institutions. These skills are crucial for ensuring client satisfaction, retention, and the effective implementation of educational solutions.

What does an educational customer success manager do?

An Educational Customer Success Manager helps schools, educators, and institutions successfully implement and use educational products or services. They provide ongoing support, training, and guidance to ensure clients achieve their desired outcomes and maximize the value of the solutions provided. Their role often involves building strong relationships, understanding the unique needs of educational organizations, and proactively addressing any challenges or concerns. By acting as a bridge between the company and the client, they help improve user satisfaction and long-term engagement.

How does an educational customer success manager typically collaborate with educators and internal teams to ensure client satisfaction?

Educational Customer Success Managers work closely with teachers, administrators, and internal product or support teams to ensure clients are fully supported in using educational technology or services. They regularly communicate with educators to understand their needs, provide tailored training or resources, and relay feedback to development teams for product improvements. This role often involves coordinating onboarding, troubleshooting issues, and organizing professional development sessions, all while acting as a bridge between clients and the company. Effective collaboration and proactive problem-solving are key to maintaining high client satisfaction and fostering long-term partnerships.
What are popular job titles related to Educational Customer Success Manager jobs in Decatur, GA? For Educational Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Educational Customer Success Manager jobs in Decatur, GA look for? The top searched job categories for Educational Customer Success Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Educational Customer Success Manager jobs? Cities near Decatur, GA with the most Educational Customer Success Manager job openings:
Educational Customer Success Manager jobs near you

Customer Success Manager

Lever Demo 2

Atlanta, GA • On-site

Full-time

Re-posted 28 days ago

Job description

This is a test job - created by Alex Haugan, for testing candidate insights.

Join a scaling, tight-knit team that's working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.
 
As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.
 
We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer's success. Don't be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.
Skill Set:
  • 3+ years of customer relationship or account management experience working in software as a service (SaaS)
  • Solutions and results-oriented mindset
  • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities
  • Highly organized with strong project management and time management skills
  • Hands-on experience with product training to external customers
  • Proven experience delivering value-based communications
  • Strong ability to facilitate meetings with customers and users of various levels of seniority
  • Empathy for customers
  • Experience with opportunity identification for account expansion and revenue growth
  • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers
Within 1 Month You'll:
  • Attend Ramp Camp, which is Lever's week-long version of onboarding where you'll learn about all aspects of the business with a cross-functional group of new Leveroos
  • Master Lever's various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently
  • On a regular basis
  • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings.
  • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact
  • Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
Within 3 Months
  • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits
  • Identify the current hiring practices and internal business goals of your customer accounts
  • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI)
  • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team
  • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions
  • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products
  • Educate customers on the value they are receiving from Lever's products and why the solutions we provide are essential to their continued recruitment and hiring successes
  • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines.
  • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience
  • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals
  • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal dat
Within 6 Months:
  • Utilizing agreed-upon milestones and metrics, you'll keep customers on course to execute on the success of their plans with Lever.
  • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers
  • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever's products and solutions to the achievement of these goals
  • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally
  • Get involved in hiring and growing the team by helping to interview candidates
  • Advocate internally for the customer's needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services
  • Confidently handle high-stakes, time sensitive issues with customers
  • Ensure Lever's success based on the customers specific business case across a 12-month account lifecycle
  • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment
  • Help train new Customer Success Managers by participating in team on-boarding sessions
$85,000 - $175,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply