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Educational Customer Success Manager Jobs in Decatur, GA

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Trimble

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate ...

Safety Plus, Inc.

Customer Success Manager

Atlanta, GA · On-site

$60K - $70K/yr

We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function. In this role, you'll engage with Safety Plus customers at every level of ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Lever Demo 2

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we ...

Kiongroup

Senior Customer Success Manager

Atlanta, GA

$86K - $129K/yr

Final compensation will be determined by various factors such as work location, education ... customer success, account management, client services, customer support, or equivalent customer ...

New

Tractian

Customer Success Manager

Atlanta, GA

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

UserIQ

Customer Success Manager

Atlanta, GA

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases.

Kiongroup

Senior Customer Success Manager

Atlanta, GA · On-site

$86K - $129K/yr

Final compensation will be determined by various factors such as work location, education ... customer success, account management, client services, customer support, or equivalent customer ...

New

Tractian

Customer Success Manager

Atlanta, GA · On-site +1

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

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All JobsEducational Customer Success JobsEducational Customer Success Manager JobsEducational Customer Success Manager Jobs in Decatur, GA

Educational Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do educational customer success manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for educational customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Educational Customer Success Manager, and why are they important?

To thrive as an Educational Customer Success Manager, you need a background in education or edtech, strong communication skills, and experience in customer relationship management. Familiarity with learning management systems (LMS), customer success platforms like Salesforce or Zendesk, and relevant certifications such as Customer Success Manager (CSM) are typically valuable. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach help you build trust and drive adoption among educators and institutions. These skills are crucial for ensuring client satisfaction, retention, and the effective implementation of educational solutions.

What does an Educational Customer Success Manager do?

An Educational Customer Success Manager helps schools, educators, and institutions successfully implement and use educational products or services. They provide ongoing support, training, and guidance to ensure clients achieve their desired outcomes and maximize the value of the solutions provided. Their role often involves building strong relationships, understanding the unique needs of educational organizations, and proactively addressing any challenges or concerns. By acting as a bridge between the company and the client, they help improve user satisfaction and long-term engagement.

How does an Educational Customer Success Manager typically collaborate with educators and internal teams to ensure client satisfaction?

Educational Customer Success Managers work closely with teachers, administrators, and internal product or support teams to ensure clients are fully supported in using educational technology or services. They regularly communicate with educators to understand their needs, provide tailored training or resources, and relay feedback to development teams for product improvements. This role often involves coordinating onboarding, troubleshooting issues, and organizing professional development sessions, all while acting as a bridge between clients and the company. Effective collaboration and proactive problem-solving are key to maintaining high client satisfaction and fostering long-term partnerships.
What are popular job titles related to Educational Customer Success Manager jobs in Decatur, GA? For Educational Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
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Educational Customer Success Manager jobs near you
Customer Success Manager

Customer Success Manager

NPHub

Atlanta, GA

Full-time

PTO

Posted 28 days ago

Job description

Title: Customer Success Manager
Location: Vinings, GA (Hybrid, 2-3 days Per Week)
Compensation: OTE $120,000 (Base $90k + Target Incentives $30k)
Reporting to: Head of Sales & Success

This isn't your typical account management role. This is an opportunity to build the entire customer success function from the ground up at a mission-driven company in its breakout moment. Why is this role open? Because our explosive growth requires a dedicated partner to ensure our clients succeed, stay, and grow with us.

NPHire is solving a critical challenge in healthcare. In just nine months, we've scaled to over 7,000 active candidates and 55+ employers, from private clinics to national healthcare systems. We need more than a support agent; we need a retention engine. Someone who can anticipate client needs, drive platform adoption, and operate as the trusted advisor for every employer on our platform.

You won't just be answering tickets; you'll be designing the entire post-sale customer journey. You won't just be running check-in calls; you'll be using client feedback to shape the future of our product. If you are hungry to learn how a company builds a loyal customer base, eager to create processes from scratch, and ready for a role that will be a launchpad for your career, this is your shot.

Your Mission, Should You Choose to Accept It:

Your mission is to ensure every NPHire employer achieves their hiring goals, making our platform an indispensable tool in their recruiting toolkit. You will serve as the central nervous system for our client base, transforming new sign-ups into power users and loyal advocates. You will own the client lifecycle post-sale, connecting the dots between client health and company growth and serving as a trusted partner in driving our vision forward.

What You'll Own & Achieve:

1 - World-Class Onboarding & Activation

--> Master the post-sale handoff, leading strategic kick-off calls, platform walkthroughs, and training sessions that set clients up for immediate success.
--> Drive the activation cadence for new accounts, ensuring every employer posts their first job and sees value within the first 30 days.
--> Serve as the company's proxy for tracking onboarding success, ensuring new clients are engaged, supported, and on a path to renewal from day one.

2 - Proactive Account Strategy & Growth

--> Become a trusted advisor to our clients, proactively managing account health, flagging churn risks, and implementing playbooks to keep them successful. 
--> Coach employers on how to optimize job visibility and candidate flow, turning their subscription into successful hires.
--> Identify and pitch relevant upsells-such as job boosts or expanded licenses-that deliver more value to the client and drive commercial growth. 

3 - Building a Foundation for Scale

--> Proactively identify and eliminate bottlenecks in the customer experience, constantly looking for ways to improve support processes and systems 
--> Gather, synthesize, and champion client feedback, delivering actionable insights to the Product, Marketing, and Sales teams to guide our roadmap 
--> Draft and manage client communications across email, phone, and SMS, ensuring our partners feel informed, heard, and valued 

The Profile: What You'll Bring to the Table

--> A Customer-Obsessed Track Record: You have 2+ years of experience in customer success, account management, or client onboarding, ideally in a SaaS, HR Tech, or healthcare company where you consistently put the client's success first.
--> Proactive & Strategic: You don't just tolerate problems; you hunt for them. When you spot a red flag in account usage, you stay focused, diagnose the root cause, and execute a plan to get the client back on track.
--> Commercially-Minded & Influential Communication: You communicate with precision, clarity, and empathy. You are a skilled presenter who can lead an onboarding call with confidence and a strategic advisor who can successfully expand account value over time.
--> A Builder's Mindset: You possess a low ego and a high degree of ownership. You are excited by the opportunity to build something from the ground up and thrive in a fast-paced environment where processes are still evolving. You understand that your primary role is to be a force multiplier for our clients.
--> Tech-Forward & Data-Informed: You are fluent in the modern customer success toolkit (CRMs like HubSpot, communication platforms like Avochato) and are a master of using technology and data to create leverage and efficiency.

Why You'll Love Building with Us:

--> Foundational Impact: This is a real-world MBA in building a customer-centric company. You'll have a seat at the table and will build the entire customer success function from the ground up.
--> A Clear Path for Growth: We don't just hire, we build careers. As our first CSM, you are on the ground floor with a clear promotional track as the company and team scale.
--> Tangible Impact: Your work will directly fuel our mission to solve a critical bottleneck in healthcare and ensure our clients can hire the Nurse Practitioners they need.
--> The Culture & Benefits: Join a team of smart, hungry, and passionate operators. We offer a competitive salary with significant upside, comprehensive benefits, Unlimited PTO and a fast-paced, mission-driven environment.

If you read this and see churn as a puzzle to be solved, not a problem to be feared, we want to talk to you. Apply now.
$70,000 - $90,000 a year
On target earnings between $100,000 - $125,000. Your compensation has three components

75% tied to converted customers from the free trial to paid subscription; partnering with our sales team
15% tied to NRR
10% tied to upselling to the next tier plan - this is an uncapped commission plan tied directly to revenue and you have the opportunity to far exceed this percentage based on performance
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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