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IntroductionAhold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

OverviewThis role serves as a key leader within the centralized DSD Governance team and is responsible for establishing, reinforcing, and advancing governance, compliance, and accountability standards across the DSD channel for ADUSA brands. Acting as the primary liaison for assigned brand(s), this position drives consistent execution, governance, and supplier accountability in alignment with DSD standards and brand expectations. The role drives structured oversight of the DSD GlobalWorx Improvement and Accountability programs, ensuring alignment to defined controls, standardized processes, and measurable performance outcomes.
The role spearheads cross-functional initiatives to address systemic DSD performance opportunities, including policy, process, and operating model enhancements. In close partnership with Retail Operations, Category Merchandising, Finance, IT, and a broad network of DSD suppliers, this leader ensures disciplined execution and measurable performance improvement across the DSD channel.
This position plays a critical role in embedding the company's new way of working within DSD by influencing change across internal stakeholders and external supplier partners.
Through deep understanding of the end-to-end DSD flow-from order creation through on-shelf availability-this leader identifies root causes of performance gaps and delivers holistic, data-driven solutions that reduce out-of-stocks, improve sales performance, and enhance the customer experience. The role carries direct accountability for driving revenue growth, operational improvements, and achievement of defined performance targets within the DSD channel.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC.

Responsibilities

• Serve as a lead within the DSD supply chain governance structure, building and maintaining strong, collaborative relationships across Brand Leadership, Retail Operations, Merchandising, Finance, IT, Omnichannel Commercial Support, e-Commerce, and the DSD supplier community.
• Act as the primary governance point of contact for assigned brand(s), ensuring adherence to standardized DSD policies, procedures, controls, and performance expectations.
• Oversee execution and continuous improvement of the DSD GlobalWorx platform and Accountability Program, ensuring tools, reporting, and processes drive measurable outcomes for Brands and Suppliers.
• Monitor, manage, and resolve DSD Governance-related concerns by partnering extensively with Retail Operations, Field Merchandising teams, and Suppliers to ensure consistent execution and compliance.
• Leverage the DSD Accountability Program, within participating Brands, to evaluate supplier performance against established KPIs, drive rapid issue resolution, and improve in-stock conditions and sales performance.
• Develop and implement enhanced reporting, measurement frameworks, and system capabilities within the GlobalWorx platform to strengthen governance visibility, compliance tracking, and performance management.
• Manage and monitor data associated with the DSD Tablet Check-In process to ensure supplier adherence to brand standards and expectations.
• Partner cross-functionally to assess supplier execution, financial impacts, and operational risks, identifying root causes and implementing sustainable corrective actions.
• Collaborate with the DSD Standards Team to identify process improvement opportunities that drive efficiency, reduce operational risk, enhance service levels, and support revenue growth.
• Provide structured performance feedback and strategic guidance to Suppliers, recommending alternative methodologies for ordering, transportation, receiving, and shelf replenishment that align with brand strategy and operational standards.
• Partner cross-functionally to continually evaluate industry trends, alternative operating models, and emerging best practices, contributing to the evolution of the DSD governance framework.
• Drive change management initiatives across internal stakeholders and external suppliers, ensuring adoption of new policies, processes, and accountability mechanisms.
• Establish and deliver periodic executive-level reporting on supplier performance, compliance metrics, sales impact, and risk indicators.
• Work closely with analytics partners to validate assumptions, conduct root cause analysis, and translate data into actionable insights that inform governance decisions and performance improvements.

Requirements

• A strong understanding of the DSD supply chain flow of goods, from order conception to on shelf availability.
• DSD Supply Chain system and process knowledge, including Forecasting, CAO, EDI, DSD Receiving, associated Store processes and Network Optimization.
• Supplier Collaboration experience.
• Strong analytical skills.
• Troubleshooting skills.
• Strong written and oral communication skills.
• Advanced Excel and Presentation skills.
• Strong analytical skills with experience developing data-driven analytical models.
• Leadership Skills.
• Strategic Planning Acumen.
• Proven project management skills: conceptualizing, planning, estimating and executing.
• Strong change management skills.
• Excellent people skills and ability to build strong relationships and lead groups.
• Proficiency in data mining software.
• Ability to manage and influence others in the organization including executive levels.
• Proven track record of delivering high quality results in a timely manner.
• Ability to influence change within the organization and the vendor community.
• Solid understanding of all elements influenced by the DSD channel including store operations, IT, Finance, Category management, Transportation, Forecasting, and Replenishment.
• Bachelor's degree in business, Supply Chain Management, or similar work experience.
• 10+ years of retail experience with a vast understanding of the challenges and opportunities associated with the DSD channel of Supply Chain.
• Retail Operations experience.
• Lean Sig Sigma.