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Dispute Resolution Specialist

Atlanta, GA · Hybrid

The Dispute Resolution Specialist is responsible for the customer dispute process involving ... Competitive salary and stock option plan * 100% paid coverage of medical, dental and vision ...

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Capital One

Dispute Arbitrator

Riverwoods, IL

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $69,100 - $78,900 for Dispute Arbitrator Riverwoods, IL: $62,900 - $71,800 ...

Capital One

Dispute Arbitrator

Riverwoods, IL · On-site

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $69,100 - $78,900 for Dispute Arbitrator Riverwoods, IL: $62,900 - $71,800 ...

Capital One

Dispute Arbitrator

Mclean, VA · On-site

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $69,100 - $78,900 for Dispute Arbitrator Riverwoods, IL: $62,900 - $71,800 ...

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Dispute Resolution Salary information

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$34K

$70.3K

$114.5K

How much do dispute resolution salary jobs pay per year?

As of Jun 10, 2026, the average yearly pay for dispute resolution salary in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What is the average salary for professionals in dispute resolution?

The average salary for professionals working in dispute resolution varies depending on factors such as experience, education, and geographic location. In the United States, mediators and arbitrators typically earn between $50,000 and $90,000 per year, with higher salaries possible for those in senior roles or with specialized expertise. Those working in law firms or corporate legal departments may earn more, especially in major metropolitan areas. Salary can also depend on whether the professional works independently or as part of a larger organization.

What are some typical challenges faced by dispute resolution professionals, and how can they be managed effectively?

Dispute resolution professionals often encounter challenges such as managing high-stress situations, balancing the interests of multiple parties, and navigating complex legal or regulatory frameworks. Effective communication, impartiality, and strong negotiation skills are essential for addressing these challenges. Many professionals also benefit from ongoing training and mentorship within their teams to continuously improve their approach and maintain professional standards. Collaborating closely with colleagues and staying updated on industry best practices can further enhance outcomes in difficult cases.

What are the key skills and qualifications needed to thrive as a Dispute Resolution Specialist, and why are they important?

To thrive as a Dispute Resolution Specialist, you need a solid background in conflict management, negotiation, and a relevant degree such as law or business. Familiarity with case management systems, legal research tools, and certifications like mediation or arbitration credentials are commonly required. Strong interpersonal skills, emotional intelligence, and excellent communication help professionals excel in guiding parties toward resolution. These competencies are vital to ensure fair, efficient, and amicable outcomes in complex disputes.

What is the difference between Dispute Resolution Salary vs Litigation Specialist Salary?

AspectDispute Resolution SalaryLitigation Specialist Salary
Required CredentialsLaw degree, mediation certificationLaw degree, litigation training
Work EnvironmentMediation centers, corporate settingsCourts, law firms
Employer & Industry UsageLegal firms, corporate legal departmentsLaw firms, government agencies

Dispute Resolution professionals and Litigation Specialists often share similar credentials and work environments, but dispute resolution focuses on mediation and negotiation outside court, while litigation specialists handle court proceedings. Salary differences depend on experience, location, and industry demand.

More about Dispute Resolution Salary jobs
What cities are hiring for Dispute Resolution Salary jobs? Cities with the most Dispute Resolution Salary job openings:
What states have the most Dispute Resolution Salary jobs? States with the most job openings for Dispute Resolution Salary jobs include:
What job categories do people searching Dispute Resolution Salary jobs look for? The top searched job categories for Dispute Resolution Salary jobs are:
Dispute Resolution Salary jobs near you
Infographic showing various Dispute Resolution Salary job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, 13% Full Time, 60% Part Time, 7% Temporary, and 13% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $70,345 per year, or $33.8 per hour.
Dispute Resolution Specialist

Dispute Resolution Specialist

Upgrade

Atlanta, GA • Hybrid

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

About the Role:

The Dispute Resolution Specialist is responsible for the customer dispute process involving merchant and customer projects financed using Upgrade's financing loans. Reporting to the Merchant Operations Department, this individual will play a key role in the support and operational components of the Upgrade's product strategy. The ideal candidate brings a positive and adaptable mindset to our team environment. 

 
What You'll Do:

  • Communicate with customers and merchants as part of the dispute investigation, resolution, collections and risk mitigation process
  • Thoroughly review and investigate disputes including narratives, contracts, and supporting evidence, while delivering exceptional customer service and complying with Reg-E timeframes
  • Identify patterns and trends involving potential fraudulent activity or loan servicing issues and proactively escalates potentially suspicious activity including high risk customers and merchants for further review
  • Prepare detailed investigation narratives that clearly explain the activity, risks, and reasoning for the disposition of a case
  • Partner with key stakeholders to ensure that they are managing the business properly with reference to speculative complaints, genuine business errors or service gaps
  • Handle incoming cash reconciliations, entry adjustments, identifying and resolving refund discrepancies


What We Look For:

  • 3+ years of experience in a customer service role or equivalent role
  • Fundamental understanding of billing and collections processes as well as transactions involving debits and credits
  • Outstanding proficiency in written and verbal communication
  • Excellent organizational and time management skills
  • Strong attention to detail and ability to spot errors or inconsistencies 
  • Demonstrated creativity in finding solutions quickly in response to customer and business demand
  • Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits
  • Entrepreneurial mindset, as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output
  • Proficiency with computer software (Google Suite, Excel, Jira,Tableau)
  • Team player mentality with a high level of integrity 

 

What We Offer You: 

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance 
  • Flexible PTO
  • Competitive 401(k) and RRSP program
  • Opportunities for professional growth and development 
  • Paid parental leave
  • Health & wellness initiatives

#LI-Hybrid 

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