ZipRecruiter

Log In

1

Dispute Jobs (NOW HIRING)

First Hawaiian, Inc.

Dispute Specialist

Honolulu, HI · On-site

$18.50 - $23/hr

First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. Responsibilities In this role, you will process Mastercard, Zelle, and ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$28.03/hr

Dispute Specialist I ID 2026-6163 Location : City Madison Category Debit/Credit Card Services FTE 1.0 Schedule Monday-Friday 8:00am-5:45pm Salary Grade 7 Min USD $22.88/Hr. Mid USD $28.03/Hr.

First Hawaiian, Inc.

Dispute Specialist

Honolulu, HI

$18.50 - $23/hr

First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. The ideal candidate will have: * High School Diploma or equivalent, or ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$22.88/hr

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and resolution of cardholder fraud and dispute claims to support positive member outcomes, maximize recovery ...

First Hawaiian, Inc.

Dispute Specialist

Honolulu, HI · On-site

$18.50 - $23/hr

First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. Responsibilities In this role, you will process Mastercard, Zelle, and ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$22.88 - $28.03/hr

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and resolution of cardholder fraud and dispute claims to support positive member outcomes, maximize recovery ...

UW Credit Union

Dispute Specialist I

Madison, WI

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and resolution of cardholder fraud and dispute claims to support positive member outcomes, maximize recovery ...

LeafHome

Dispute Specialist

Hudson, OH

The Dispute Specialist reviews case details, gathers supporting documentation, communicates with customers, internal and external partners, and helps create new policies and procedures to improve ...

LeafHome

Dispute Specialist

Hudson, OH · On-site

The Dispute Specialist reviews case details, gathers supporting documentation, communicates with customers, internal and external partners, and helps create new policies and procedures to improve ...

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $28.92/hr

The incumbent will maintain a daily card transaction dispute case log while performing other duties as assigned. Other duties will include but are not limited to getting a second opinion on complex ...

ApolloMD

Payer Dispute Analyst (57547)

Atlanta, GA · On-site

Position Summary The Payer Dispute Analyst supports the organization's efforts to resolve disputes with payers. This role focuses heavily on the Independent Dispute Resolution (IDR) process under the ...

Fifth Third

Dispute Intake Analyst

Grand Rapids, MI

The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone ...

ApolloMD

Payer Dispute Analyst (57547)

Atlanta, GA

Position Summary The Payer Dispute Analyst supports the organization's efforts to resolve disputes with payers. This role focuses heavily on the Independent Dispute Resolution (IDR) process under the ...

Fifth Third Bank

Be Seen First

Dispute Resolution Specialist

Grand Rapids, MI · On-site

$21.50/hr

The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone ...

next page

Showing results 1-20

All JobsDispute Jobs

Dispute information

See salary details

$33.5K

$51K

$83.5K

How much do dispute jobs pay per year?

As of Aug 22, 2026, the average yearly pay for dispute in the United States is $50,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a dispute specialist?

Dispute specialists are professionals who handle disagreements or conflicts related to transactions, services, or contracts, often within financial institutions, payment processors, or customer service departments. Their main responsibilities include investigating claims, communicating with involved parties, gathering evidence, and working to resolve the issue fairly and efficiently. They often follow regulatory guidelines and company policies to ensure disputes are handled properly and can provide recommendations to prevent future disputes. Dispute specialists play a key role in maintaining customer trust and ensuring compliance with industry standards.

What are some common challenges faced by professionals working in dispute resolution roles, and how can they be addressed?

Professionals in dispute resolution roles often encounter complex interpersonal dynamics and high-pressure situations where emotions may run high. Balancing neutrality while effectively facilitating communication between parties is a frequent challenge. Successful practitioners rely on active listening, empathy, and strong negotiation skills to guide parties toward mutually acceptable solutions. Continuous training in conflict management and staying updated on industry best practices can help address these challenges and improve outcomes.

What are the key skills and qualifications needed to thrive as a dispute resolution specialist, and why are they important?

To thrive as a Dispute Resolution Specialist, you need strong analytical skills, knowledge of conflict resolution strategies, and a relevant degree in law, business, or a related field. Familiarity with case management systems, mediation software, and, in some cases, certifications such as a mediator or arbitrator credential are typically required. Exceptional communication, negotiation, and impartiality help professionals stand out in this position. These skills are vital for efficiently resolving conflicts, maintaining positive relationships, and ensuring fair outcomes for all parties involved.

What is the difference between Dispute vs Customer Service Representative?

AspectDisputeCustomer Service Representative
Required CredentialsKnowledge of dispute resolution, relevant certifications (e.g., mediation)High school diploma or equivalent; communication skills
Work EnvironmentFinancial institutions, legal settings, or corporate officesRetail, call centers, or service industries
Employer & Industry UsageUsed in banking, finance, and legal sectors for resolving conflictsCommon across various customer-facing industries
Search & Comparison IntentPeople compare dispute resolution roles with customer service to understand conflict handlingCustomer support roles often contrasted with dispute management

Dispute specialists focus on resolving conflicts, often requiring specific certifications and working in financial or legal environments. Customer Service Representatives handle general customer inquiries and support, typically in retail or service sectors. While both roles involve communication skills, dispute roles are more specialized in conflict resolution, whereas customer service roles emphasize customer satisfaction and support.

What does a dispute specialist do?

A dispute specialist manages and resolves customer or client disputes related to billing, accounts, or transactions. They analyze case details, communicate with involved parties, and use negotiation skills to reach a resolution, often working with dispute management software and adhering to company policies.
More about Dispute jobs

What cities are hiring for Dispute jobs?

Cities with the most Dispute job openings:

What are the most commonly searched types of Dispute jobs?

The most popular types of Dispute jobs are:

What states have the most Dispute jobs?

States with the most job openings for Dispute jobs include:

Dispute jobs near you
Infographic showing various Dispute job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $50,996 per year, or $24.5 per hour.

Dispute Specialist

State Employees Credit Union

Santa Fe, NM

$20 - $23.53/hr

Full-time

Re-posted 5 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

POSITION TITLE: Dispute Specialist

REPORTS TO: Fraud & Security Manager

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE: 8: $20.00 to $23.53 Targeted Hourly Rate

JOB SUMMARY:

The Dispute Specialist is responsible for processing and resolving debit and credit card disputes in accordance with regulatory requirements, card network rules, and internal procedures. This role manages disputes from intake through resolution, including provisional credits, documentation review, recoveries, and member communication while ensuring timely and accurate handling of dispute cases. Supports State ECU's broader Financial Crimes, fraud prevention, and loss mitigation efforts through collaboration, escalation, and information sharing.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities:

  • Process debit and credit card disputes from initiation through resolution.

  • Review dispute claims, supporting documentation, and transaction history.

  • Process provisional credits and chargebacks in accordance with regulatory requirements.

  • Maintain compliance with Reg E and card network dispute timelines.

  • Communicate with Members and staff regarding dispute status and required documentation.

  • Coordinate recoveries and adjustments as applicable.

  • Maintain accurate dispute records and documentation.

  • Identify suspicious trends or activity and escalate potential fraud concerns.

  • Assist with dispute reporting, operational metrics, and quality review activities.

  • Collaborate with Operations, branches, and fraud investigators as needed.

  • Perform other duties as assigned.

Required Skills & Qualifications:

  • Must Have: 
  • Strong attention to detail and documentation accuracy.
  • Strong organizational and time management skills.
  • Effective verbal and written communication skills.
  • Strong Member service and problem-solving abilities.
  • Ability to manage multiple cases and deadlines simultaneously.
  • Ability to identify suspicious activity and escalate concerns appropriately.
  • Proficiency with Microsoft Office, core systems, and dispute processing platforms.
  • Ability to maintain confidentiality and professionalism when handling sensitive Member information.

2. Nice to Have:

  • Working knowledge of Reg E and card network dispute requirements.

  • Chargeback processing experience.

  • Fraud awareness and escalation knowledge.

  • Banking operations knowledge.

  • Understanding of card network rules and recoveries.

  • Job Related Travel as required.

Education & Experience:

  • Education or experience equivalent to an Associates degree, in addition to 1 year of banking, disputes, operations, or related experience.

  • Relevant dispute or fraud certifications preferred but not required.

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

  • Work in a safety conscientious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
  • Adhere to policy on Drug Free Workplace.
  • Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Some standing, walking, kneeling, stooping, bending and lifting.
  • Must be able to lift to fifteen (15) pounds at times.
  • Must be able to access and navigate credit union facilities.

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.

What State Employees' Credit Union (North Carolina) employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply