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Dispute Jobs in Ohio (NOW HIRING)

LeafHome

Dispute Specialist

Hudson, OH · On-site

The Dispute Specialist reviews case details, gathers supporting documentation, communicates with customers, internal and external partners, and helps create new policies and procedures to improve ...

LeafHome

Dispute Specialist

Hudson, OH

The Dispute Specialist reviews case details, gathers supporting documentation, communicates with customers, internal and external partners, and helps create new policies and procedures to improve ...

nVent

Retail Compliance & Dispute Specialist

Solon, OH · On-site

Fine & Dispute Management * Track & Monitor: Actively monitor major retail customer portals for compliance infractions, chargebacks, and deductions related to on-time delivery (OTD) and shipping ...

nVent

Retail Compliance & Dispute Specialist

Solon, OH · On-site

Fine & Dispute Management * Track & Monitor: Actively monitor major retail customer portals for compliance infractions, chargebacks, and deductions related to on-time delivery (OTD) and shipping ...

TALENT Software Services

Be Seen First

Fraud & Dispute Analyst-Entry Level

Columbus, OH · On-site

$19 - $21/hr

Candidates should have a basic understanding of banking operations, transaction processing, dispute resolution, and fraud investigation workflows. * Strong attention to detail and the ability to ...

Miamioh

Assistant Dean of Students

Oxford, OH · On-site

Alternative Dispute Resolution & Policy (20%) * Collaborate with the Office of Community Standards to develop, coordinate, and facilitate an alternative dispute resolution program for student-related ...

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All JobsDispute JobsDispute Jobs in Ohio

Dispute information

See Ohio salary details

$31.8K

$48.5K

$79.4K

How much do dispute jobs pay per year?

As of Aug 25, 2026, the average yearly pay for dispute in Ohio is $48,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $54,200.00 per year, depending on experience, location, and employer.

What is a dispute specialist?

Dispute specialists are professionals who handle disagreements or conflicts related to transactions, services, or contracts, often within financial institutions, payment processors, or customer service departments. Their main responsibilities include investigating claims, communicating with involved parties, gathering evidence, and working to resolve the issue fairly and efficiently. They often follow regulatory guidelines and company policies to ensure disputes are handled properly and can provide recommendations to prevent future disputes. Dispute specialists play a key role in maintaining customer trust and ensuring compliance with industry standards.

What are some common challenges faced by professionals working in dispute resolution roles, and how can they be addressed?

Professionals in dispute resolution roles often encounter complex interpersonal dynamics and high-pressure situations where emotions may run high. Balancing neutrality while effectively facilitating communication between parties is a frequent challenge. Successful practitioners rely on active listening, empathy, and strong negotiation skills to guide parties toward mutually acceptable solutions. Continuous training in conflict management and staying updated on industry best practices can help address these challenges and improve outcomes.

What are the key skills and qualifications needed to thrive as a dispute resolution specialist, and why are they important?

To thrive as a Dispute Resolution Specialist, you need strong analytical skills, knowledge of conflict resolution strategies, and a relevant degree in law, business, or a related field. Familiarity with case management systems, mediation software, and, in some cases, certifications such as a mediator or arbitrator credential are typically required. Exceptional communication, negotiation, and impartiality help professionals stand out in this position. These skills are vital for efficiently resolving conflicts, maintaining positive relationships, and ensuring fair outcomes for all parties involved.

What is the difference between Dispute vs Customer Service Representative?

AspectDisputeCustomer Service Representative
Required CredentialsKnowledge of dispute resolution, relevant certifications (e.g., mediation)High school diploma or equivalent; communication skills
Work EnvironmentFinancial institutions, legal settings, or corporate officesRetail, call centers, or service industries
Employer & Industry UsageUsed in banking, finance, and legal sectors for resolving conflictsCommon across various customer-facing industries
Search & Comparison IntentPeople compare dispute resolution roles with customer service to understand conflict handlingCustomer support roles often contrasted with dispute management

Dispute specialists focus on resolving conflicts, often requiring specific certifications and working in financial or legal environments. Customer Service Representatives handle general customer inquiries and support, typically in retail or service sectors. While both roles involve communication skills, dispute roles are more specialized in conflict resolution, whereas customer service roles emphasize customer satisfaction and support.

What does a dispute specialist do?

A dispute specialist manages and resolves customer or client disputes related to billing, accounts, or transactions. They analyze case details, communicate with involved parties, and use negotiation skills to reach a resolution, often working with dispute management software and adhering to company policies.

What are the most commonly searched types of Dispute jobs in Ohio?

The most popular types of Dispute jobs in Ohio are:

Dispute jobs near you
Infographic showing various Dispute job openings in Ohio as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $48,481 per year, or $23.3 per hour.

Dispute Specialist

LeafHome

Hudson, OH • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

About Leaf Home
At Leaf Home, we are powered by people on a single mission to make homeownership easy. We've crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.
From competitive medical benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us.
Why Leaf Home
  • We Win - Being driven every day to win is who we are
  • People Powered - Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
  • Family Feel with Enterprise-Level Resources - You are important to us, and we've built a culture you'll love
  • Support - Inclusion, sustainability, and reliability surround everything we do
  • Personal Growth - Dedicated to providing resources and encouragement for employee growth
  • Mobility - Locations throughout the U.S. and Canada, with continued expansion

Position Summary
The Dispute Specialist is responsible for independently researching, analyzing, and resolving customer disputes through case ownership and root cause analysis with accuracy, efficiency, and adherence to regulatory guidelines. This role ensures fair outcomes for customers while protecting the company from financial risk. The Dispute Specialist reviews case details, gathers supporting documentation, communicates with customers, internal and external partners, and helps create new policies and procedures to improve processes.
Essential Duties and Responsibilities:
  • Act as the subject matter authority for complex and high-risk customer disputes, exercising independent judgment to interpret policy, regulatory requirements, and contractual obligations, and determine final resolution outcomes.
  • Assess dispute-related financial, regulatory, and operational risk, making decisions within broad authority parameters and advising leadership on matters with material business impact.
  • Lead cross-functional dispute resolution efforts with operations, finance, legal, compliance, customer service, and external partners, influencing resolution strategy and enterprise-level outcomes.
  • Interpret and translate regulatory and policy requirements into dispute resolution standards, frameworks, and guidance to ensure consistency, compliance, and risk mitigation.
  • Identify systemic trends, root causes, and emerging risk indicators, and design process improvements, controls, and policy enhancements to prevent future exposure.
  • Provide strategic guidance and expert-level insight to leadership on dispute trends, risk posture, and compliance considerations, supporting informed decision-making.

Experience and Minimum Qualifications:
  • 2+ years of customer service experience, preferably in a dispute resolution role.
  • Complex understanding of the products and services available to customers and the ability to present each and/or all of them to a prospective client based on their specific needs.
  • Excellent verbal and written communication skills to communicate with internal and external stakeholders articulately.
  • Ability to provide timely and empathetic service through all communication channels, keeping customer needs first.
  • Proficiency using Microsoft Office Suite.
  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:
  • Experience in the home remodeling or construction industry

Travel Requirements:
  • No travel required (stationary work location)

Overtime/Additional Hours Requirements:
  • Additional and non-standard hours may be required (exempt).

Physical Requirements:
  • Normal office environment.
  • Performs indoor work in a climate-controlled environment.
  • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Are We Your Company?
Focused on Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:
  • Innovating, Always - Providing cutting-edge solutions for employees and customers
  • Partnering with Our Customers - Building trusted relationships at the core of everything we do
  • Empowering Employees - Creating opportunities for growth and success in a supportive environment
  • Supporting Our Communities - Giving back to the places our customers and employees call home

What We Offer
  • Industry-leading compensation package
  • Competitive medical, dental, and vision benefits after 60 days
  • Retirement savings plan with company match
  • Paid parental leave and generous paid time off programs
  • On-campus fitness programs and meal delivery services
  • Comprehensive health, wellbeing, financial wellness, and childcare benefits
  • Opportunities for growth and advancement

Additional Perks
  • Employee assistance program with 24/7 legal, financial, and counseling support
  • Employee discount marketplace with thousands of savings options
  • Flexible Gym membership
  • Employee resource groups, including VetConnect and the Women's Committee

Awards and Recognition
Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work® Certified™. Additional recognitions include:
  • Remodeling 550 list placements
  • Qualified Remodeler Top 500 rankings
  • Smart Culture Awards for employee-focused culture
  • Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

For a full list of awards, visit www.leafhome.com/press/.
Diversity and Equal Opportunity
Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.
Americans with Disabilities Act Statement and Contact
Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to adarecruiting@leafhome.com.

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